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SAMSUNG GALAXY S5 - NO POWER, BATTERY, CHARGING AND CHARGER ISSUES
No power, battery, charging and charger issues
This guide contains troubleshooting steps and advice to help resolve issues you may experience when attempting to charge the handset.
After performing each step, please test to see if the issue is resolved.
Symptoms:
Troubleshooting Questions
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If the charging icon appears, leave your phone for a little longer before you try to switch your phone on.
If however, the screen is blank and nothing is displayed, follow the below troubleshooting steps.
If possible, test the charging cable by plugging it into another device and seeing if the device charges. Alternatively, try charging the device with a different cable. This may mean changing out the cable or the adapter on two-piece chargers.
If charging through a car charging kit, ensure that the car engine is running, and if possible try to charge other devices using other cables, through the same car kit. If none will charge, then it is likely there is a fault with the car charging kit. It is recommended to continue to cross-test devices, cables, and car kits until the problem device can be identified.
If the device charges when using a different USB cable or wall charger, the issue most likely lies with the charging accessory. In this case, follow the approved charger repair / replacement process.
Also, if the charger is connected via an extension or other multi-socket adapter, remove this and plug the charger directly into the wall-mounted socket. This will eliminate the possibility of a fault with the adapter.
If you are still unable to charge your device, continue to the next step.
Water exposure can also lead to damage of these components, however due to the slow way in which this type of damage can manifest itself, the cause may not always be readily obvious.
With any physical damage of this nature, the only recourse is to contact the device manufacturer, and follow their approved repair or replacement process.
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