Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Printhead problem ''Message says the the following printhead has a problem black/yellow K/Y I tried taking it out, shaking it up and putting it back in, but that didn't help. It doesn't say replace the printhead, so what does it mean? With ink cartridges you get a warning message for a long time that the ink is running out. If the printhead needs to be replaced why was there not a warning message. The booklet that came with the Officejet Pro L7650 All-in-One is not much help. Apparently, this printer is no longer made, because I couldn't find it on the list below.

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Hey ,not to worry man
;just go ahead and clean the catridges and the print heads once with a lint free cloth
:then take out the power cable and after 30 seconds plug it back in
:printer will ask fr the printer catrdges,put them back in and just try to print
:if still not resolved
:go ahead and take ou the power cable and then press # and 6 fr 30 seconds
:while u are pessin the two buttons ,plug the power cable back in
:go ahead and it will be able to work nw
:if it atll nt works ,ur printheads myt nd to b replaced or just go ahead and see if the catriges are out of ink
:my experience says u wud not require to replace as ur problem will be solved with my solution
:check it out

Posted on Jun 28, 2009

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Message on printer screen says "The following printhead(s) has a problem: black/yellow (K/Y).


Hi,

This probably could be defective Printhead ( black/yellow )

Follow the steps below and it should resolve the issue, if not, you need to replace the K/Y Printhead. You can purchase it from any nearest departmental store like bestbuy or costco or walmart etc or Call HP and order one.

Open the front access door. ( printer must be power on )
Remove the Latch of the Printheads
Remove the Printhead
Clean the Contacts with lint free cloth ( golden contacts or electrical contacts / not the nozzles )
Re-install the Printhead back in its position and close the front access door.
The printer usually goes thru initialization process. or Turn off the printer and turn on.
If you still get the error message, Replace the K/Y Printhead.

Regards,
Ron



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Jul 02, 2011 | HP Officejet Pro L7580 All-In-One InkJet...

1 Answer

Officejet Pro L7650 black/yellow print head problem


There isn't a good fix for this problem. You can try the following;
1. Plug Unit Directly into wall, not thru a powerstrip.
2. Reset the Printer, Unplug Power Supply, Wait 30 Secs. Re-connect. Turn Power Back On.
3. Open Case, Wait for Printheads to move to right. Take Out Offending Printhead. Clean Gold Contacts / Soak Print Nozzles in 1/8" Water, if dried out. shake printhead to loosen stuck nozzles (watch out for flying ink!!). DO NOT PUT PRINTHEAD BACK IN YET!! Close Cover. Wait for printer to say "XXX Printhead is missing" Re-Open Cover, Wait till printheads move to right, Re-Insert Printhead, Close Cover. Reset if Necessary.
4. BTW None of this worked for me. I'm gonna see if anyone I know has one of these printers and swap out parts to see if it is indeed the printhead(s).
5. According to other posts, HP Service will tell you to try all of the above, then when it doesn't work, they tell you your printer is defective. Someone else mentioned a bad firmware problem. If you're out of warranty, your screwed. Another HP Horror Story! Oh My! California wants to elect their old CEO. lol.

Apr 12, 2010 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

I have the error: The following printhead has a


take it out. Shake real hard over a sink. Worked with mine after spending 30 minutes with support...

Dec 03, 2009 | HP Officejet Pro L7590 All-in-One InkJet...

2 Answers

I have a kodak 5500 aio printer. I replaced the


Try the following:

1. Open the printer access door.
2. Put out both ink cartridges and the printhead.
3. Let the printer access door open.
4. Put out all paper.
5. Pull out the ac adapter at the back of the printer.
6. Wait 60 sec.
7. Pull in AC adapter.
8. Wait 30 sec. then turn on the printer
9: Wait for the error message: Printer access door open.
10. Close the printer access door.
11. Wait for the error message: Printhead is missing.
12. Open the access door and put in only the printhead and the close the access door.
13. Wait for the error message: both ink cartridges are missing.
14. Open access door, put in only the black ink cartridge, then close the acess door.
15. Wait for the error message: Color ink cartridge is missing.
16. Open access door, put in the color ink cartridge and then close the access door.

If the error is solved, do a firmwareupdate right now.

You can find it here.

Sep 22, 2009 | Kodak EASYSHARE 5500 All-In-One InkJet...

1 Answer

Replaced Cartridges and now all printing is streaky


Try removing the printhead (to remove it just follow the instruction on this website www.kodak.com/go/printheadsupport

if removing the printhead did not fix the problem the printhead might be in need of replacement you either go to this website www.kodak.com/go/stepbystep or call 1800 421 6699 for your printhead to be replaced

Aug 15, 2009 | Kodak ESP 3 Multifunction Printer/ Copier/...

2 Answers

My HP officejet Pro L7580 says the printhead has a problem


Re-insert the print cartridges. It is also possible that the heads are burnt. Get a new set of print heads (black/yellow) and install to the printer. If problem persists, clean the contacts on the printers. Use acetone + cotton swabs.

Mar 16, 2009 | HP Officejet Pro L7580 All-In-One InkJet...

1 Answer

I get the error message: "The following printhead(s) has a problem; yellow/black"


antiochpc may be correct but something worth trying first.

Open the printer lid and press OK for 5 seconds (as per screen instructions) to get the printer to put the printhead carriage unit in the replacement position.

Take the black and yellow printhead out of the carriage unit and check for any smear or soiling on the circuit board at the back of the printhead (don't touch the underside where the nozzles are!).

Using a cotton bud, carefully wipe off any ink or other moisture/grease, that may have built up.

Do the same to the back of the printhead slot circuit are but again, be careful and gentle.

Try slotting the printhead back into position, close the carriage unit blue lid and close the printer lid.

If it's worked you'll find the printer will run a self test routine and then return to normal operation.. If not, it's definitely replacement time.

Jan 24, 2009 | HP Officejet Pro L7680 All-In-One Printer

4 Answers

Printhead problem (black/yellow) on HP L7780


When you removed the paper it's possible your damaged it and that's why the message is not going away. Did you try to put the cartridge back in to make sure it had not come out of position and just remove the power cord for a minute then plugging it back it.

Here are the steps to make sure you properly change the cartridges and the heads...

Install the ink cartridges and printheads Step one: Install the ink cartridges All four ink cartridges must be correctly installed for the HP All-in-One to work. Follow the steps below to Install cartridges:
  1. Open the ink cartridge cover.
  2. Remove each ink cartridge from its package.
  3. Align each ink cartridge with its color-coded slot and then insert the ink cartridge into the slot. To ensure proper contact, press down firmly on the cartridges until they snap into place.
  4. Close the ink cartridge cover.
Figure 1: Installing cartridges c00841893.gif 1 - Open the ink cartridge cover. 2 - Remove the ink cartridges from the packages. 3 - Install the ink cartridges. 4 - Close the ink cartridge cover. Step two: Install the printheads Follow the steps below to install the printheads.
  1. Open the top cover of the printer. Figure 2: Open the top cover c00848391.gif
  2. If the carriage does not move to the left automatically, press and hold the Resume button (c00847980.gif ) for three seconds. Wait for the carriage to stop moving.
  3. Remove the cardboard cover from the printhead carriage. Figure 3: Remove the cardboard cover c00848392.gif
  4. Lift the printhead latch. Figure 4: Lift the printhead latch c00848393.gif
  5. Before installing a printhead, shake the printhead up and down at least six times while the printhead is still in its packaging. Figure 5: Shake the printhead while it is still in its packaging c00847983.gif
  6. Remove the new printhead from its package, and then remove its orange protective caps. CAUTION: Do not shake printheads after the caps are removed. Figure 6: Remove the printhead from its packaging, then remove the orange caps from the printhead c00847984.gif
  7. Insert the printhead into its color-coded slot. The label on the printhead must match the label on the printhead latch. Press down firmly on the printhead to ensure proper contact. Figure 7: Insert the printheads in the correct color-coded slots c00847985.gif
  8. Pull the printhead latch all the way forward, and then press down to ensure that the latch is properly engaged. You might have to apply some pressure to engage the latch. Figure 8: Close the latch c00848394.gif
  9. Close the top cover. Figure 9: Close the top cover c00847987.gif
Step three: Align the print heads Whenever you insert or replace a printhead, the printer automatically aligns the printheads to ensure the best print quality. If the printer does not print the alignment page automatically, start the alignment process manually. To start the alignment process manually:
  1. Press the Setup button on the control panel Setup and the number 6 on the keypad or scroll to Tools .
  2. Press 4 on the keypad or scroll to Align Printer . The alignment process starts.

Dec 01, 2008 | HP Officejet Pro L7780 All-In-One InkJet...

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