Question about HP Officejet Pro L7680 All-In-One Printer

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My HP L7680 has stopped printing black. The black cartridge is OK but I have replaced it with a new one to be sure. There is no error message but it just prints all other colours but not black?? HP (Indian) call centre had no answer & referred me to a technician - the phone number referred me back to their website & manual. Talk about ZERO customer service!

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  • bja3831 Jun 28, 2009

    Thank you, I will try it.

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  • 94 Answers

Dear Its,
4 tray cartridge printer, i request you to please by orginal black cartridge ( No.18) and insert into the tray, def. it will start printing ...also if any damge from any relay or cartridge the printer wont work.

So the problem from cartridge only. pls try new.

Posted on Jun 28, 2009

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Posted on Jan 02, 2017

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1 Answer

How do I stop the message of 'Missing or damaged cartridge


Delete and reinstall a printer driver and then go into the protery of the new driver and search for update go to inksell.com they will give you the latest driver

Jun 03, 2017 | HP Officejet Pro L7680 All-In-One Printer

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Describe your Officejet Pro L7680 All-In-One Printer Problem I get the error message that my black ink cartridge is empty. I replaced it with a new one and still had the error msg. I went through the...


Hi rainbow1785,

To correct this issue, please follow the steps below. With the new cartridge inserted, reset the unit to its factory setting.

1. Unplug the power cord from the HP All-in-One.
2. Wait for 20 seconds.
3. Press and hold # and 3 while plugging in the power cord to the HP All-in-One.
4. Release the buttons after the HP All-in-One starts up.
5. The HP All-in-One will now be reset to factory defaults.

Hope it helps.

Thank you for using FixYa.

Aug 23, 2011 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

I can print a Self-Test page, but it only prints in Magenta, I cannot get it to print in Black. I just replaced the Black & Yellow cartridges, but I still cannot get anything to print in Black. I am...


First, make sure that the new cartridges are hp ones, and then make sure the tape is removed. I've done this before by accident, where I put a new cartridge in and it had the tape on it and didn't get output that way.

If you still have problems after trying the above steps, maybe try the following link:

http://h71036.www7.hp.com/hho/cache/427347-0-0-225-121.html

There are in warranty and out of warranty support options on this page.

Jan 31, 2011 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

My out of warranty l7680 will not print or photocopy in colour. Printhead status says Refilled supply Detected in printhead Black No/Yellow Yes Magenta Yes/Cyan Yes Detected in Printer Black No/Yellow Yes...


The error states that you are using non-HP cartridges for all colours. If black prints fine then you should replace the colour cartridges with genuine HP colour carts. You should be able to get a refund on the refills since they clearly do not work as intended.

May 25, 2010 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

My HP OfficeJet L7680 just stopped printing ANYTHING black. I change the black cartridge twice.I cleaned the printer heads, aligned it and still it will no longer print anyhting in black. When I do a test...


It sounds like your printer setup has changed to generating black by MIXING the color inks... if you run out of the cyan and yellow it will do red in spite of how many changes you make of the black cartridge.

Investigate the setup for the printer to make sure it is set for black from the black cartridge.

Apr 15, 2010 | HP Officejet Pro L7680 All-In-One Printer

2 Answers

My printer will not print black. What can I do?


try to check if protected plastic is remove, also try to run clean head maintenance may be some solid ink stored in printer head.

Apr 10, 2010 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

L7680 printer was working fine. It stopped printing black but will print all other colors. I just replaced the black ink cartridge and it still won't print black. Do you know the fix for this?


If you print primarily black, your black/yellow printhead may have worn out and needs to be replaced. Go to start, printers and faxes, select the L7680 and then select properties. Print a test page and run the troubleshooter to clean the nozzles and lines. If it's not the nozzles or lines, search for C9381A on google and purchase a new printhead it should be about $70.

Oct 30, 2009 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

HP officejet L7680 will not print any black


uninstall and reinstall ur drivers and even then for our technician support contact us at http://tinyurl.com/mtgjzz

Jun 22, 2009 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

Can't get the black ink cartridge to print


Try taking out the cartridge and inserting it again to make sure it was originally put in the printer correctly and not forced in.

Jan 09, 2009 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

Error message Alignment


There is no doubt in my mind it Will be the cartridges you are using, alignment will continue to be requested if print out is missing bits do yourself a favour and use HP gen., not trying to plug HP just telling you the facts

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