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Hi I need the workaround for the ACER elock optical drive problem. Can't use anything in the CD drive, as per everyone else's query re this topic. no password has ever been set. Robert

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  • rjwhitehead Jun 28, 2009

    Can't find eLock in services nor is it deleted when I try to remove all Acer Empower and related software

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Hi
Which Acer Model is it??
find the model find recovery proceedure
back up to external Hard drive or memory stick
and remaster back to manufactured settings
also check your Bios make sure there is no setting for optical drive (disabled)

Posted on Jun 29, 2009

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Hi cna you clarify this issue a bit further. You can insert CDs cut you cannot access the drive - is this correct. Also are you getting on screen messages to say you are locked out? Do you have a product no for this drive?

I will troubleshoot a bit further for you once you have clarified.

Posted on Jun 28, 2009

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Hi Robert,

The problem is related to Acer's E-Lock software. Although you might not have configured it, it might have become active on its own. To resolve this, configure the software (specify a password etc) and the lock, and unlock the drives. Everything will become unlocked from that point. You can also just remove the software altogether, and the problem should be resolved.

However if still it is not resolved then you need to try disabling the elock service if you can find such service from the service listing.

To open up services:

Press start and then run type in services.msc
if you don’t see run, just hold down windows key and press r to open the run menu

in services look for elock service and right click properties, startup type disabled and stop the service, restart the computer and see if the problem is solved .


Please do accept this solution and revert for further assistance.

Thanks
Rylee

Posted on Jun 28, 2009

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Posted on Jan 02, 2017

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1 Answer

Hello! I live in Norway an have a problem with my computer - it says that acer e-lock i activated and i cannot use my dvd/cd station. I am not very good in computer "thing" so you have to explain very...


Hi,

The Acer Elock is used to protect your computer from any external device or access like flash drive, any external media device, optical disc DVD etc.
To make the DVD CD station active you need to go to acer elock interface and enter the password which you first entered on the computer while doing acer elock system.

http://acer-elock-management.software.informer.com/screenshot/54477/

This link can help you as it has a step by step method and screenshots also.

The only disadvantage of this Acer Elock system is if you forgot the password you need to go to Acer Custoer Center and get it fixed

Please check if the above things will help you and let me know.

Regards

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live ubuntu linux cd will get what u need

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Stop the services for elock in msconfig after that restart your pc. go into disk management assign a letter to your cd-rom. After assigning the letter go into contolpanel add remove programes and uninstall elock in there

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Acer e lock


Yeah, I was having the same problem. Emulated optical drives are locked too. So I just went ahead to add remove programs and removed Acer Elock Management. It's useless anyways, never used it in my life. My Drives work fine now! So to everyone having this problem: REMOVE ACER ELOCK MANAGEMENT and your drives will get unlocked!
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Optical Drive Device Locked Acer e lock activated. I cannot use my Cd drive.


Acer eLock Management
Acer eLock Management is a security utility that allows you to lock your removable data, optical and floppy
drives to ensure that data cannot be stolen while your notebook is unattended.

Removable data devices - includes USB disk drives, USB pen drives, USB flash drives, USB MP3 drives,
USB memory card readers, IEEE 1394 disk drives and any other removable disk drives that can be
mounted as a file system when plugged into the system.

Optical drive devices - includes any kind of CD-ROM or DVD-ROM drives.
�� Floppy disk drives - 3.5-inch disks only.
�� Interfaces - includes serial ports, parallel port, infrared (IR), and Bluetooth.
To activate Acer eLock Management, a password must be set first. Once set, you can apply locks to any of the
devices. Lock(s) will immediately be set without any reboot necessary, and will remain locked after rebooting,
until unlocked.

You can try this:

You can reset the system to its default settings (all devices unlocked) by removing the password (leave the password fields blank when changing the password).

You also may be able to simply uninstall the e-lock software in add remove programs.

Is there an icon in your system tray that may allow you to disable e-lock?

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the_phobia,

My advice for you will be, go to Add/Remove Program, uninstall the acer elock, restart your windows, it should be running just fine. If the problem still persist. Please do come back here for more assistance.

Your rank for my solution is much appreciated!!! THanks

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Optical drive device locked


why have you made multiple useraccounts to ask this question?

Sep 06, 2008 | Computers & Internet

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Acer optical drive device locked


without knowing which version of the program you got I can suggest for you to:

press start
select run

or

hold down windowskey and press r

type in services.msc

find the elock service, right click properties, disable the service, and stop the service.

you may need to set a new drive letter for the optical drives
(right click my computer - manage - left side disk management - find drives without letters, right click assing or change drive letter)

if you can't uninstall the program? its asking for a password? Its extremely easy to reset the password but would need to know what version of the software your running.

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8 Answers

Acer e lock activated??????????????


I have a working workaround solution to this problem - save yourself 100usd (what acer requests from the unlocking) and press the ask me button to send me the free(FREE POST TO FORUM) request, Il give you the workaround, will take less than 10 minutes to solve the problem, really not worth it to pay 100usd for something this silly.

Il possibly soon make a video tutorial on how its done but for now, send me a request and il tell you how to get rid of the problem.

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