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How to clear the error e000002-0000 - Canon Office Equipment & Supplies

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Hi,

I am happpy to have helped you before. My concern is that this error code (E002) is also a fuser error code. The E003 you had experienced before Had to do with an error concerning monitoring the temperature of the fusing section. The "fuser " is a high voltage, high temperature and high pressure area that is responsible for taking the toner (which consists of carbon black, polymers(plastic) and other crud that apparently the EPA and OSHA do do not require absolute specifics on and through heat and pressure bonds this powder of "stuff "to the paper. Because the the heat in this area approaches the temperature of combustion it is monitored in many ways. If the temp does not reach the proper degree in a fixed amount of time......error code. If the temperature swings high or low, whether under operation or not....error code. And we are talking milliseconds of differential. It is because of the danger to property (and more like lawsuits) that every little aspect of the fuser is failsafed. And the monitoring of the fuser is so precise that even a fluctuation in line voltage,( which is used to calculate an algorithm) can cause an error. In fact , fluctuations in the line voltage is a primary cause for fuser errors. I can help you reset this code as well. But the fuser for your machine is basically good for @ 150K. It also has limited serviceability It can be seviced but I strongly suggest that the entire unit be replace if it is close to 150 k. Now, lets try to reset your code and then you can make the call depending on what options you have. But please remember that if you are in an area that the line power you have is suspect...... then you neen to write this sequence down just in case that its just power fluctuations.Ok , here we go. Press "additional functions"......then press the numbers 2and 8 at the same time, then press additional functions again. This will put you into service mode......typically used by only trained field engineers. The new menu you see will look wierd as it will be blue and have several "boxes" on the menu with "COPIER" at the top of the list.Touch copier and it will highlight, then press "ok" at the lower right corner. This will summon a new menu which will have several tabs at the top. Of those tabs prees "function". Now there will be many items listed in the main field of the screen. One of the items will be "CLEAR". Press it, it will hihglight. One of the options will be "ERR". Press it, it will highlight. Press "ok" located at the lower right corner. The copier will not acknowedge that you have done so so dont expect whistles and bells. :-) Now, press reset until you get back to the main(I'm pissed off screen) which wll again display the error code. Now reach around the right side at the back, slightly below the halfway point and you will see/ feel the rocker switch that is truly the main power and shut it off. Wait 5 secs, and power it back up. The copier will attempt to reset itself and probably will. If it does then cool. Please remember, poor power can cause this problem, and if the meter count is close to, or exceeds 150,000 copies just buy (request) a fuser.

Thanks.

Posted on Jun 28, 2009

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