Question about Creative Labs Zen MicroPhoto MP3 Player
I have a Creative MicroPhoto which is about 1.5 years old (just out of Creative warranty) that has just stopped working. The screen stops at the CREATIVE logo and just hangs. I can get to the Reformat or install new firmware but the unit isn't recognized by the Recovery Tools option from Creative so it looks like my system is kaput! ....but I have an extended warranty which requires that I get an estimate for repairs and they will cover either the complete cost of repairs including shipping, taxes etc or the original cost which was nearly $300 CDN!!!!
Problem is Creative won't talk to me unless I pay them money for support because the item is out of warranty. I can't seem to find anyone that would provide an estimate for repairs....any suggestions for up here in Canada would be much appreciated!!!
Bad news. This is a hardware problem. Either your motherboard or your hard drive have expired, and will need to be replaced. To find out about services, scroll down on this page to the Repair Service box on the right side, and enter your zip code. This will bring up various repair service companies; go to their website and look at pricing.
Posted on Nov 07, 2007
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