Question about Creative Labs Zen MicroPhoto MP3 Player

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Won't boot up but need a repair estimate for out of warranty repairs in Canada?

I have a Creative MicroPhoto which is about 1.5 years old (just out of Creative warranty) that has just stopped working. The screen stops at the CREATIVE logo and just hangs. I can get to the Reformat or install new firmware but the unit isn't recognized by the Recovery Tools option from Creative so it looks like my system is kaput! ....but I have an extended warranty which requires that I get an estimate for repairs and they will cover either the complete cost of repairs including shipping, taxes etc or the original cost which was nearly $300 CDN!!!!
Problem is Creative won't talk to me unless I pay them money for support because the item is out of warranty. I can't seem to find anyone that would provide an estimate for repairs....any suggestions for up here in Canada would be much appreciated!!!

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Re: Won't boot up but need a repair estimate for out of...

Bad news. This is a hardware problem. Either your motherboard or your hard drive have expired, and will need to be replaced. To find out about services, scroll down on this page to the Repair Service box on the right side, and enter your zip code. This will bring up various repair service companies; go to their website and look at pricing.

Posted on Nov 07, 2007

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Also try putting an SD card into the expansion slot and see if it detects it as as mass storage device.
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When mine did that I put it away for a week or so and when I turned it on again, the display worked normally. It started acting up one other time, and I came to the conclusion that it was a heat issue causing my problem. Unfortunately it developed power issues and as I said, they wanted more to fix it after a year than it was worth and I opted for an iPod.
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My Zen Micro Photo stopped working a few months after I got it. It would load to the creative screen and get stuck and I could hear it making an awful sound. And my computer would no longer recognize it although it would charge. After trying all of Creative's tips for fixing it I gave up and put it in a box and forgot about. Skip ahead a few years, I found it and decided to try again.

After scouring the web for possible solutions the one that seemed to have the best probability of success was the "Caveman Method."
1) Take the battery out.
2) Give it 5 or 6 good whacks on the table
3) Put hold the power button down while inserting the battery to go in to recovery mode.
4) Run the clean app.
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Solution ID # 4794 from creative site ZEN Micro and ZEN MicroPhoto 1. Make sure that the battery is charged. 2. Detach the ZEN Micro or MicroPhoto from the PC, and ensure that it is turned off. 3. Remove the battery. 4. Move and hold the Power button to the Power On position and re-insert the battery to the ZEN Micro or MicroPhoto. Hold the Power button until the Recovery Mode appears. The following options will be displayed: -Clean Up : Scans the player and removes invalid links from its music library.Does not affect music files themselves. -Format (All):Caution! Erases all content!Save a copy of your player's content before formatting. -Reload OS/ Firmware : Caution! Erases your player's firmware. DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install. Reboot Reboots the device.

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