Question about HP PSC 2175 All-In-One InkJet Printer

2 Answers

HP PSC 2175xi prints, but won't scan

Hi there, I am having issues with my parent's HP psc 2175xi printer. They just recently bought a new desktop computer, which has Vista on it. When I installed the software onto their desktop this afternoon, it told me their were compatibility issues with the HP software and Vista. I looked to see if there were any drivers, etc. I needed to download and install to resolve this. After fooling around with it for a while, I decided to go home and grab my laptop which has XP on it and do it that way. I installed the software and drivers, etc. onto my laptop. However, I am encountering a problem with the printer itself. I have everything connected. It prints documents, however when I try to scan something, I get this error messsage. A window pops up with an error message saying ''An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try again.'' Everything is connected, so I don't know what to do. I've been trying to scan some old photos and have tried different ways to scan, like scan to Word, etc. but nothing works. Please help!!

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  • shanny83843 Jun 28, 2009

    Where do I find that driver? I'm not seeing it.

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2 Answers

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First did you go hp solutions for printer and make sure scanner feature is installed and is turned on. If everything there is ok check at hp.com on your printer model to be sure it will work with vista some printers will only half work with vista. On your lap top if you are having a problem also it sounds as if when you used the disc to install the printer it failed to install the scanner completely. This happens sometimes even though you do everything right. If you think that may of happened all you have to do is inyou control panel uninstall your printer and all of its features than reinstall it watching your screen so if you have to change or reset anything during installation. Good luck.

Posted on Jun 28, 2009

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  • 432 Answers

You most likely require the twain driver that should work over usb - you should be able to download that from the hp website.

Posted on Jun 28, 2009

  • Shane Russell
    Shane Russell Jun 28, 2009

    http://h10025.www1.hp.com/ewfrf/wc/softw...

    http://www.hp.com/#Support


    If you cant find them on there then you will need to contact hp and get further advise - you could try and install the xp software onto vista ( you may need to copy the installation software onto your hard drive if you are copying it from the disc otherwise download the windows xp full installation software from the above website )

    Then right click on the setup file and go to properties there should be a way of enabling compatabilty mode on the setup file for windows xp and then try and install it that way.


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