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If you are talking about the "Toner Collection Bottle", this can be removed and emptied out. Once you re-install the bottle and close the door the machine will reset and normal operation can continue.
If these are new cartridges, make sure you removed all of the protective plastic wrap that comes when packaged. usually its red , yellow or orange plastic tab that should be removed.
If these are not new cartridges, you may need to try another set.
Try running the head cleaning utility under the printer utilities options
HP is very good at having this utility available to trouble shoot most common problems. If you don't have this utility, try updating your printer driver. (basically uninstall the printer and download the driver from the HP website, and reinstall the printer using the latest driver).
Hope this helps..
~enov8
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