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Hi,I am getting no ink from my ink cartridges and although I have changed the cartridges are receiving the message "incorrect ink cartridge". I did clean the connections after going on-line and looking for advice. Before this it told me that the right cartridge was incorrectly loaded but it was in correctly eg tape removed, in the right position. Any ideas? Thanks.
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If you have just installed a new cartridge and you still see an ink related error, the cartridge may be incorrectly installed. Follow these steps to make sure the cartridges are correctly installed:
Make sure the Epson Stylus is turned on.
Do one of the following:
If your printer indicates that an ink cartridge is expended, press OK.
If your printer does not indicate that any ink cartridge is expended, press Setup, select Maintenace, and press OK. Then select Change Ink Cartridge and press OK.
Open the scanner.
Open the cartridge cover.
Caution:
Never attempt to open the cartridge cover while the print head is moving; wait until the cartridges have moved to the replacement position.
To avoid damaging the Epson Stylus, never move the print head by hand.
Press down all the ink cartridges until they click into place to make sure they are properly seated.
Note:
If a cartridge is properly seated already, you may not hear a click.
Close the cartridge cover and press it until it clicks into place.
Close the scanner.
Press OK to begin charging the ink. This takes about 2 minutes.
You see a message on the display screen when ink charging is finished.
Caution:
Never turn off the Epson Stylus while the ink is charging or you'll waste ink.
If the issue persists, it appears to be an issue with the cartridge(s). Contact Epson for further assistance.
I purchased remanufactured ink cartridges through amazon.com. I got 4 for the price of 1 through Dell. After installing the first cartridge, it printed for a few days and then I got the same message "left cartridge incorrect". Unfortunately, I did not read the piece of paper that came with my cartridge that says "STOP" read this before you install the cartridge.
I had to throw out the cartridge that I had just installed and put in a new one and follow these steps:
1. If you recieve a pop-up message indicating that the cartridge has been depleted or a low ink level warning, please disregard.
2. Check "Don't display this dialog again" and click "ok" or "continue printing" if necessary.
3. In the printer status window, since you have already ordered ink, do not click the "order ink online" button. If you have the option, check "I have ordered my ink, please don't remind me again." If not, close the window and continue printing.
I'm not sure why, but these instructions were vital to getting my remanufactured cartridges to work.
I am posting this reply to hopefully help out the next person that has this problem. Unfortunately, I lost a perfectly good ink cartridge because I failed to read the instructions the first time. But the next one worked just fine when I followed the instructions. Good luck!
you have 2 different problems 1) "Error: Incorrect Cartridge" you get cause your cartridge had air bubbles inside and that damage the printhead air bubbles must be removed before use ether with a vacuum refill or a refill clip as this video "Error: Incorrect Cartridge" http://www.youtube.com/watch?v=dhDaKSzou50 2) the loud grunting sound you get it either couse the cartridges are stuck or cause paper is stuck in the paper path and do nt let the cartridge carrier to move free
Turn off the printer and unplug the power cord for about a minute. This should reset the error codes. If you still receive the same code when you go to print, open the case and the cartridges should move to the center to be replaced. Take each cartridge out and make sure there is nothing that is covering the sensors or physically wrong with them. Put the cartriges back in and make sure they are "seated" properly. Test to see if you still receive the error message.
If you still experience the error message and the cartridges are old or less than 50% ink, there might be an issue with the cartridge's internal sensor. You can find out more information on the internal sensor's HERE
The message you are getting may be due to the following reasons :
1) Cause : One or more ink cartridges missing.
Solution : Remove and reinsert the ink cartriges and verify that they are fully inserted and locked in place.
2) Cause : One or more of the ink cartriges are not installed or are installed incorrectly.
Solution : Remove and reinsert the ink cartriges and verify that they are fully inserted and locked in place. If the problem persists, clean the copper-colored contacts of the ink cartriges.
are you using an HP 57 Tri-color cartridge? HP printers work best with HP cartridges and often have problems with refilled cartridges. the grinding noise you're hearing makes me wonder if the cartridge isn't seated all the way in its little carridge (the plastic part that holds the cartridge). have you had a chance to slip teh cartridge back out and try gently slipping it back in again?
Many newer HP Printers internally keep track of your cartridges by a serial number embedded into the cartridge. When it's low, the printer remembers. This is entirely done within the printer itself, and not the printer software. Some printers EXPIRE the cartridges after 18 months according to the installation date even it is not empty.
Outrageous, but true.
A fix? Most HP printers will only keep 2 cartridges in memory, so if you have 2 extra cartridges, (even empty ones) you could cycle them through to reset the printers memory, and reset the ink level to full. Basically, even though you've refilled your cartridge, the printers has the cartridge's serial number stored in memory. This will reset it.
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