Question about Kenmore 3.8 cu. ft. HE3 Front Load Washer

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HE3 problem Code F11

Have same problem, followed ur instructions as also appeared in manual but pbm persists. Can't afford to call for Service tech. Can anyone give me any support?Thanks a lot.
Jean & Michael

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"F11" is a Serial Communications error between the Central Control Unit (CCU) and Motor Control Unit (MCU).
The CCU is the main computer for the washer and is located directly behind the wash tub.
The MCU is the Drive Motor Control board and is located in the rear of the washer adjacent to the Drive Motor on the left-hand side (facing from the rear with the back panel removed).
The wiring harness can also cause the error, but it is not as common a problem.

Whirlpool is the manufacturer of both model washers and recommends the following troubleshooting advice. Remove the top panel of the washer by removing the three screws holding it in place in the rear. Once the screws are removed, the panel slides back, then off. Remove the rear panel of the washer for access to the drive motor and MCU. Now check the following:

- Check the wire harness connections between the CCU, the MCU and Drive Motor. Make sure all connections are attached and making good contact. Check for any broken wires or connector pins.
- Check the Drive Motor to see if it free spins and that the belt is still attached and not slipping. If the motor is seized, replace it. If the belt is broken or worn, replace it as well.
- Check the MCU. Connector 1 is the Serial Communications Link between the MCU and CCU. Connector 2 is the connector to the drive motor. Resistance checks across pins 1, 2, & 3 are the motor windings. Connector 3 is the power supply - 120VAC should be read across pins 1 and 2 with the door in the locked position. NOTE: The connectors are read 1, 2, and 3 from the bottom to the top with the MCU installed.
- Check the CCU. Verify connectors 7 and 11 are properly installed. Facing from the front of the washer, connector 7 is the 4th connector from the RIGHT along the front. This is MCU Power. Connector 11 is the Serial Communications link from the CCU to the MCU and is located along the left hand side of the CCU (the connectors are numbered 11 through 14 back to front).
- Check the Drive Motor. Remove the connector and perform resistance checks on the motor connector pins. Readings across pins 1 to 2, 2 to 3 and 1 to 3 should read 6 ohms.

In most cases this is an indication of a failed CCU. This is an easy repair that the average do-it-yourselfer can accomplish on their own. If the washer is still under a warranty, parts and labor would be covered. With no warranty, a replacement parts will vary in price depending on where you get them. There are several good websites available that you can order parts on line and have shipped directly to you.


NOTE: Remove all the connectors from the CCU ONE AT A TIME and reconnect to see if the error code goes away BEFORE you decide to purchase a new one. It is not common, but sometimes a flaky connection can generate error codes.

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Posted on Sep 15, 2010

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Communications error.

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    1 Answer

    F11 code on a whirlpoos duet washer model GHW9150PW1. I replaced the CCU and still have the same problem. When I run a diagnostic test at the C01 stage is when the F11 error appears. Any help would be...


    Might be a wire broken from vibrations or the MCU itself.
    I have a service manual for you. Use the manual to reference repairs and your machine's tech sheet for error codes. This is your F-11 error from your tech sheet:
    F11 Serial communication error
    Communication between the Central Control Unit (CCU) and the
    Motor Control Unit (MCU) cannot be sent correctly.
    Possible causes/procedure:
    1. Unplug washer or disconnect power.
    2. Check wire harness connections to the MCU, the motor, and
    Central Control Unit (CCU).
    3. Check the drive system for any worn or failed components.
    4. Plug in washer or reconnect power.
    5. Verify CCU operation by running a Diagnostic test or any
    cycle.
    6. Check the MCU by looking for operations of the drive motor.
    7. Check the drive motor for powered rotations.
    8. Check that the serial harness at the MCU is not mounted
    upside down. The wires should be to the left when facing the
    MCU connectors.
    themobilian_1436.jpg

    I have some more photos and repair manual for duet sport model HERE

    themobilian_1437.jpg

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    Kenmore Washer CODE


    "F11" is a Serial Communications error. This is an indication of a communications problem between the Central Control Unit (CCU), Motor Control Unit (MCU), or the interconnecting wiring between the two. The following link explains:

    http://www.fixya.com/support/r3608695-f11_error_code


    For a full explanation of all the error codes, each one of these washers comes with a technical data sheet inside.

    To access, you will need to remove the lower toe panel under the door. The access screws are located under the bottom front edge of the panel. You may have to prop the two front feet of the washer up for better access ( a 2x4 works well for this). With the screws removed, the panel should drop down, then come off. If the tech sheet isn't directly behind the panel, it will be affixed to one of the interior cabinet walls.

    The tech sheet lists all error code definitions, troubleshooting data, diagnostics procedures and wiring diagrams. I mention the tech sheet because you may need it to troubleshoot this error code.


    Replacement parts (if required) can be purchased at any of the following web sites:

    searspartsdirect.com
    pcappliancerepair.com
    appliancepartspros.com
    repairclinic.com


    Prices will vary between sites so shop and compare. The first three sites on the list include helpful exploded view parts illustrations to assist you with locating and properly identifying any parts you may need. If you have questions, or need additional assistance, please post back and let me know.

    Read through the information provided and if you have questions, please post back with your MODEL NUMBER and let me know. I hope you find this information helpful.

    Jul 21, 2010 | Kenmore 3.8 cu. ft. HE3 Front Load Washer

    1 Answer

    WHAT DOSE F 11 MEAN AND HOW CAN I GET USER MANUAL


    "F11" is a Serial Communications error. In a nut shell, the Central Control Unit (CCU) isn't communicating properly with one or more components. The following link explains:

    http://www.fixya.com/support/r666194-f11_error_whirpool_duet_kenmore_elite

    This problem can be attributed to wiring, a bad connector plug, or the CCU itself has failed. You can attempt to reset the CCU by unplugging the washer for at least 30 minutes. Sometimes these error codes are erroneous and a reset will correct momentary glitches. If the error code reappears following a reset, you have a problem. Please read through the link provided. If you still require assistance, please let me know.

    If you're looking for technical data about the error code, there is a tech sheet affixed to the interior cabinet wall behind the lower panel under the door. There are three torx screws under the front edge of the panel that you will need to remove. With the screws removed, the panel will drop down then off.

    If you are looking for a User's Manual that explains the operation of the washer, you can go to Managemyhome.com and register (this is a FREE service). Once registered, look under the "Home Managers" heading and click on the "Owner's Manuals" link. Follow the instructions on the next page and your owner's manual will be available in a downloadable .pdf format.

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    "F11" is a Serial Communications error. Before assuming you have a problem with your washer, the manufacturer recommends unplugging the appliance for at least 30 minutes to reset the computer. In many cases this is all that is required to correct momentary computer glitches. If you try this and the problem persists, the following link explains the "F11" error in more detail:

    http://www.fixya.com/support/r666194-f11_error_whirpool_duet_kenmore_elite

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    Dec 27, 2006 | Kenmore 3.8 cu. ft. HE3 Front Load Washer

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