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Dyson DC21 brush will not turn on all the time. When the brush turns on, it won't turn off.

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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chrispurs1
  • 372 Answers

SOURCE: Dyson DC07 Vaccum - brush will not turn

Hi.

Your Dyson has A clutch unit this engages the brush roller when you pull the handle back to vacuum.

Check the clutch control knob which is at the bottom left side of machine looking from the front.
It should rotate to drive position when handle is pulled back.

If it doesnt turn the knob by hand to drive & try the machine.

If you still have no brush rotation after doing all this then UNPLUG machine from mains supply.
Now lay machine on its side & remove the sole plate, This is the cover over the brush roller.
Turn the 3 plastic screws to unlock postition & lift sole plate off.

Now try to yurn brush roller using your hand. It should turn freely if it is difficult to turn look for any foriegn object obstructing the roller.

If no obstruction found then remove the brush roller from the machine & check the bearings in the ends of the brush roller one or both may be siezed up if they are then new brush roller will solve the problem.

If bearings are good then either the clutch is faulty or the second belt which goes clutch to motor has snapped & will need replacing.

It is difficult to fully explain the clutch removing procedure,
But there are service manuals available for these repairs at this site
http://dysonmanuals.llc.nu/

Posted on Jul 05, 2008

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geordie rob
  • 7 Answers

SOURCE: roller brush is not turning on a dyson DC14

http://www.dyson.co.uk/support/help.asp?product=DC07-SY&article=527
here's a link that might help
good luck

Posted on Dec 29, 2008

  • 1 Answer

SOURCE: rotating brush will not turn on my Dyson DC07

Yes I had the same problem on my animal Dysom. There is a button on the top of the dysom that turns the cacuum on. Right beside that button is another one that turns on and off the brush!!! Good luck!!! I accidently one day bumped that button and couldn't get my brush to work but after troubleshooting it, that was my solution.

Posted on Jan 24, 2009

  • 1 Answer

SOURCE: The brush on my Dyson DC17 Animal does not turn

Remove the plate over the brushbar. Gently clean out debris. Put plate back on,plug in and turn on vac and press brush bar button to reset.

Posted on Apr 12, 2009

  • 7 Answers

SOURCE: My Dyson Animal 14 beater brush will not turn.

It MAY be a clutch issue. I had a similar problem with my DC07 Animal recently a posted a solution elsewhere on this site, but here's the summary. To reset the clutch on my model, recline the vacuum, turn it on it's side and slowly change the carpet/bare floor knob from one setting to the other about 6 times. This apparently reset the clutch and now it works fine. You may also wish to call DYSON. They're very helpful and walk you through troubleshooting before recommending servicing. Their number is 1-866-693-9766. They'll need your model and serial number (located on bottom of uinit).

Posted on Apr 18, 2009

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1 Answer

Not much suction


Hi there, it's Jack at Dyson.

If your DC21 Motorhead doesn't seem to be picking up as well as it should be, you may need to wash the lifetime pre-filter. In normal use this should be washed at least once every 3-6 months using cold water without detergent. Allow at least 12 hours for both parts of the filter to dry completely before replacing them in your machine.


You may also want to follow the steps shown in our online Support guide to make sure the Motorhead floor tool, wand and hose are free of any obstructions: http://www.dyson.co.uk/support/dc21/dc21-motorhead/my-machine-is-not-working/does-the-brushbar-turn-with-the-power-on-dc20

If you'd like some further guidance from our experts after giving this a try, we're happy to help. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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1 Answer

How to clean filter on dyson vacuum dc21


Hello, this is Ava with Think Crucial.

Please refer to the link below for the Dyson DC54 online manual as it includes on how to clean and maintain your Dyson unit:

Dyson DC21 User Manual

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Jan 07, 2014 | Vacuums

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Power brush was turning itself off & now won't spin at all - same thing happened with a borrowed one, so problem is not with the attachment. Could the problem be a loose wire in the canister?


Hi Hanah,

I am very sorry to hear about this issue with your DC21 cleaner head. We would appreciate the opportunity to speak with you directly to troubleshoot in hopes to resolve this unfortunate matter as soon and efficiently as possible.

At this time, please contact our US Dyson Helpline toll-free at 1(866) 693-9766 or our UK Support colleagues at 0800 298 0298. Thank you very much for your time.

Best wishes,

Jay
Dyson Customer Service

Sep 16, 2013 | Dyson Dc21 Stowaway Canister Motorized...

1 Answer

Power head turns off by itself


Hi Hanah,

I am sorry to hear about this issue with your DC21 cleaner head. We would appreciate the opportunity to speak with you directly to troubleshoot and resolve this unfortunate matter as soon and efficiently as possible.

At this time, please contact our US Dyson Helpline toll-free at 1(866) 693-9766 or our UK Support colleagues at 0800 298 0298. Thank you very much for your time.

Best wishes,

Jay
Dyson Customer Service

Sep 16, 2013 | Dyson DC21 Bagless Canister Cyclonic...

1 Answer

Dyson dc25 off button won't turn off, brush button won't engage brushes


Hi ... did u get this fixed cos mine is the same hve to switch off on the wall?

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1 Answer

My vacuum was clogged in the hose, and now I can't turn it back on


Hi there,
I am sorry to hear you are having difficulty with your DC21. Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filter needs washing or your machine is blocked. However, after 1-2 hours the machine has cooled and can be turned on again.
If your machine cannot be turned on and over two hours have passed since it initially shut down, please call us so we can provide further assistance. We can be reached at 1-866-693-9766 in the US or 0800 298 0298 in the UK.
Best wishes,
Jessica

Mar 23, 2012 | Dyson DC21 All Floors Stowaway HEPA...

1 Answer

I have a Dyson Canister DC21 Serial #380-USA11573. I need to change the beater bar, how do you do that??


Hi there,

I note your question was submitted in January, so hopefully you've been able to replace the brushbar assembly at this point.

If you haven't yet installed the new brushbar, you may find the video below useful in showing how to remove the old brushbar and fit the new one before reassembling the Motorhead.

I hope this helps. If you'd like any further assistance, please call us on 1-866-693-9766, or email at askdysonUS@dyson.com

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Jan 12, 2012 | Dyson DC21 Bagless Canister Cyclonic...

2 Answers

I have a dyson DC21 and the motorized brush head shuts off while in use. When I push the reset button it restarts. After a 30 seconds to a minute it shuts off again. It has been cleaned out regularly and...


Hi there,

I'm sorry to hear you're having difficulties with your DC21 Motorhead. To check everything is correct with the Motorhead, please ensure you've followed all of the steps shown in the video below.

You might also find it helps to refer to our online support pages for this machine:

http://www.dyson.com/support/help.asp?article=998&product=DC21-MOTORHEAD_US

If you're still experiencing issues after doing this, it's probably best if you get in touch with us directly so we can provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support


Sep 16, 2011 | Dyson DC21 All Floors Stowaway HEPA...

1 Answer

Dyson DC21 All Floors Stowaway


Simply answer Yes it would be but try and make sure the the old head is clean before dumpin it just in case

Jul 20, 2010 | Dyson DC21 All Floors Stowaway HEPA...

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