We have an ink refill from Cartridge World for an unused Lexmark X2690. Even though the ink cartridge is full, the computer tells us it is empty. It will not even send paper through the printer to attempt printing.

Lexmark Printers will not recognize Refilled Cartridges, The Fuse inside the cartridge blows and makes the cartridges Unusable is there is an attempt made to refill one!

I own a Cartridge World ink refilling store and I can't refill the Lexmark 36 and 37 cartridges. Your printer deactivates the electronics on this cartridge when the ink levels get low. Your printer needs a black and a color cartridge with functioning electronics to print. I NEVER recommend Lexmark printers. They are poorly made, don't accept refills easily, and have the most expensive ink across manufacturers and it is designed to clog your cartridge unless you use it quickly. If you keep this machine you are stuck buying Lexmark brand ink (the return program cartridges are a little cheaper though).

No
Actually each original cartridge has a sensor that reports back to the printer information like ink level and others.
Once the cartridge gets empty, there is no way to reset it, even though you just refill it.

Please don't forget to rate this answer if it helps.

14 and 15 won't work after refill. You can only refill 14A and 15A.
But even when you refill those, the printer will keep telling you they are empty, which is normal, neither the printer nor the computer can know that you have refilled your cartridges. The devices see cartridges by their serial number, so it resets the counter only when you pop in a new cartridge. They are ways to bypass that by resetting the ink level: use clear tape over the left hand row of sensors on the front of the cartridge and re-insert it. The ink now shows with question mark but reads as full and prints fine. You actually "fool" the printer into thinking you have put a different cartridge. This works with some printers, so I am not 100% sure it will work with yours.

Hello sir; I don't understand "refilled " means in here, is that means refurbish, if answer is yes , try not to use it, please use "OEM". generic one caused a lot problem.

There should be a dialogue box that pops up on your computer when the cartridge is low telling you to order new ones. Usually there is a box you can check to tell it to ignore that the cartridge is low. If you don't get the dialogue box, somewhere in your printing preferences you should be able to tell it to "ignore ink levels." There does not exist a cartridge that "does not contain this circuitry." There are no compatibles of these cartridges and all refills are of original manufacturer cartridges.

Yes, Lexmark has been making their new printers smarter to reject refilled cartridges. Most likely what is happening is your printer is turning off the electronics on the cartridge when it gets empty so you can't reuse that cartridge. I own a Cartridge World printer cartridge refilling store and I've even had customers return original Lexmark cartridges because their printers have rejected them. If you want to be able to refill your cartridges never buy a Lexmark printer. HP printers that use integrated print head cartridges can be refilled nicely.

if the printhead, looks like circutry sometimes, is bad the cartdrige will not work again.

There really isn't. Lexmark's 'official answer' that I have seen is this:

Genuine Lexmark inks and cartridges are perfectly matched to the printing system to ensure that every document produced is of the highest possible print quality, providing long-term dependable service from your Lexmark printer. Using incompatible inks in an attempt to extend the life of a genuine Lexmark cartridge beyond its recommended usage can cause failures in several different areas of the printer. Any such damage to your printer caused by refilled ink cartridges will not be covered by your Lexmark printer Warranty, Extended Warranty or Service Agreement.

If the error message stopped you from using the refilled cartridges, you shouldn't have damaged the unit in any way.

Steve

please note that I am not an expert, in this field just an attorney and that is why I am putting my full disclaimer right here at the top---That i am not an expert but only speaking from experience.

Earlier this morning, I just pulled the cartridges to check the Lexmark print (X6570) cartridge numbers (41&42). When I typed these numbers in on inksell.com to retrieve the price and other information for these cartridges, they did not have any refill kits or anything of that nature for these specific cartridges.

To answer your question about why the printer is not detecting that your cartridge is full is probably because the cartridge has a chip in it that essentially disables it once the original manufacturer ink is empty. tHEY [Lexmark & Dell] do not want outside competition In other words, the printer manufacturers make the bulk of the money on selling new cartridges (for a fortune) . To make matters worse, they always seem to be half empty even though they are ‘brand-new’ ink cartridges The bottom line is that the faster you can go through a printer cartridge, they can sell many more of the cartridges that they are charging us a fortune for.

Needless to say, I am just going to go and get me another HP printer. My advice would be to check to see if ink-refill kits (see sites like inksell.com) are available for any future printers that u purchase.