Washing machine out of balance.

Hi Greg,
The symptom you described tells me that the "shoes" have gone to appliance parts heaven and need to be replaced. Trust me, the "sump" is most definitely NOT to blame... top loaders don't even HAVE a sump!

First you'll have to do a little homework... Start by clicking here and look at part number 18 (there are 3 separate pieces and come as a set). The part number is 285744. You can get them from a local appliance parts outfit or order them online <---just type the part number into your favorite search engine. You'll also notice that the shoes are inside the cabinet, that means the cabinet will have to be removed to get to 'em. OK... just watch this video to learn how to do that.

ALWAYS UNPLUG THE WASHER PRIOR TO SERVICING IT!


After you have the parts, you'll notice they have little "pegs" on them. These pegs snap into the pedestal (refer back to the link above). That means your old ones have be snapped OUT, right? Here's the way I do it...

(Assuming you have the cabinet removed) Start at one of the 3 pedestal supports and do one at a time. Use a large screwdriver and pry the 2 plates apart, then I use a hammer handle (because I carry hammers with me and they're handy) and insert it between the 2 plates to keep 'em separated. Now from under the pedestal, tap the pegs of the old shoes to pop them out. Now take one of your new parts and simply place the pegs into the holes. (NOTE!!! Don't try snapping it in right now, 'cause you'll break it!) Now that the shoe is in place (and not snapped in) just remove the hammer handle and allow the upper plate to drop down onto the newly installed shoe. (You'll snap all of them into place at the end of all this, OK?) Now do the same thing with the other 2 shoes.

OK, now that all 3 shoes are in, you'll now snap them into place. Do this by standing in front of the washer above one of the pedestal legs. Place both hands on top of the plastic tub and with a quick, forceful motion push sharply down. You'll here the shoe snap in. Do this on all 3 corners. (TECH NOTE---> Doing it this way ensures that pressure is evenly applied across the entire top of the new shoes preventing them from breaking) After that's done, grab a flashlight and look under the pedestal at each of the shoes to inspect and ensure that the pegs fully seated, if not... repeat the "push down" technique until all pegs are fully seated.

All that's left now is to rebuild the washer! I know it sounds like a tough job, but if you have all your tools ready and all goes well... you're looking at about 45 minutes.

Don't forget to rate this solution, OK?

SG