Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Carriage jam After installing a new black printer cartridge, my HP officejet 7310 printer (less than a year old) came up with a "carriage jam" readout, two days later. I open the access door and the carriage is all the way to the left (the opposite side of where it should be) and will not return. I'm not sure just WHAT to do!

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Copy and paste the above website in the adress bar of your explorer,if this does not work then call in to hp at 1800-474-6836 and we at hp will replace your printer free of cost as it will/should show in warranty.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00304007&cc=us&lc=en&dlc=en&product=391182

Posted on Jun 28, 2009

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1 Answer

Exactly what parts am I cleaning for a 'carriage jam' on an HP Officejet 7310 printer


the carriage jam error is meaning the path that the printhead is sliding from side to side. You might have a small piece of paper causing an issue.

Dec 03, 2010 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Where is the carrriage located on my hp 7310 officejet printer?


The carriage is the unit that holds your ink cartridges, usually parked on the right side. When you have carriage stall or carriage jam you usually need to clean the clear plastic strip that runs across behind the carriage assembly, and make sure there are no scraps stopping the travel of the carriage.

Dec 24, 2009 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

Paper Jammed. Have appeared to remove all paper. But I keep getting "Carriage Jam, open door, clear carriage jam then pres OK" message. Message on my computer screen says "The print cartridge carriage is...


HP support has extensive documentation for both paper and carriage jams for your model:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00304007&lc=en&dlc=en&cc=us&lang=en&product=391182

I hope this helps!

Dec 10, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

My 7310 indicates a carriage jam. I've cleared all paper and verified no loose paper, dust etc is present and it still reads carriage jam. What should I do?


Inside your printer the ink cartridges ride in the carriage. If you look closely, there is a plastic strip just behind the carriage with closely spaced little lines on it. If the strip gets dirty with dust or ink, you may get that error. Gently clean the entire strip with a rag moistened with water. be sure the entire strip is clean. Move the carriage back and forth to get at all of it. Then see if that doesn't work.

Nov 27, 2009 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

Carriage jam


What you need to do is gently slide the cartridge from the left to the right. Also, check to make sure there are no stray pieces of paper stuck in it. Mine had a packing peanut stuck in it causing the carriage not to move.

Jul 30, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Carriage jam/remove & check cartridge


http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00304007&cc=us&lc=en&dlc=en&product=391182

Follow this if this link does not work its a hardware problem and so call up hp at 1800 474 6836 so we can take care of your issues with the printer(All In One)

Jun 15, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Carriage Jam


If you can get the covers off. push down on piece that is blocking the cartridges. Otherwise, it is uneconomical to repair.

Jan 15, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Carriage Jam Error display on the LCD!


open the lid ,you will see the cartridge track(steel bar) look both end of the track you will find something stuck over there most likely paper chip

Dec 05, 2008 | HP OfficeJet 6210 All-In-One InkJet...

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