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No black ink print. Prints in light blue

HP photosmart 7960 has begun to print in light blue ink rather than normal black. Is the black cartridge bad? John Dalziel

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  • cengiz Dec 06, 2007

    i have hp deskjet 110 plus printer. i just installed the new bulk inks. first i did not put the airfilters , so it did not work. after putting them onto the bulk ink, the color inks run fine except the black. i do hardly get the balck color. how can i solve the problem - i did the head cleing several times...

  • HMK256 Jan 19, 2008

    I have the same problem.

    HP Deskjet 3520 doesn't print black when I use the colour cartridge.

    Where it should be black, I get green.

    It's supposed to combine the colours to MAKE black, so that you don't have to use a black cartridge - but that function isn't working.

    I've tried a brand new colour cartridge; it displays the same behavior of printing green instead of black - so it's not the cartridge or cartidge heads.

    I've also tried printing black with a only a new black cartridge for this model of printer installed. That doesn't print at all.

  • Kt Hobgood Nov 18, 2008

    My printer used to print black as blue, but now it has changed to purple and pink. I took the ink cartridge out and cleaned it, but nothing changed. I took the color cartridge out, and now the pages are printing blank. Why isn't it using the black ink for black?

  • Anonymous Apr 30, 2009

    i have same problem installed new black cartridge and printer wont print in black. how do i correct problem.



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Cartriges have a shelf life. It's printing in blue either because it has dried up or is out. Different cartriges have different timelines but if you haven't been using the printer often, it could have dried up or is simply out of ink. I would suggest first to try cleaning the head of the cartrige where the ink comes out with alcohol and a Q-tip and then if that doesn't work, buying a new black cartrige.

Posted on Nov 06, 2007

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Place the ink cartridge print head on paper towel damp...if ink leaks out, your printhead is good.
If certain colour does not leak out..the nozzle has dried ink severely or the chamber is out of ink.
regular tape water.
If this is an inkjet with ink cartridge separate from the print head, check the due date on the cartridge.

Posted on Oct 18, 2008

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This happened to me and I couldn't believe it. I only use brand new HP ink cartridges!!! I ran the cleaning diagnostic and still printed blue. Next I installed another brand new cartridge and ran the the alignment page. After that it worked fine. Not exactly sure what combination solved the problem, but now it works.

Posted on Sep 30, 2010

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My problem was traced to the black ink tube being blocked up with dried ink (the printer had sat unused for a while). I solved the problem by using a thin wire and pushing it as far as it would go up the tube. That cleared the clog and solved the problem.

Posted on Feb 02, 2013

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Posted on Jan 02, 2017

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sounds like its a expired ink issue. on alot of the hp photosmart printers the ink has a expirey date on the carts the best solution would be to contact hp and chances are they will send you free carts if your ink has been expired. when a black ink is almost out most of the time it trys to draw ink from the color carts mixing to make the appropriate color.

but you can also try the following.
See the instructions for
calibrating a print cartridge in
the Care and Maintenance
section of the HP Photosmart
Printer Help.

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For Photosmart 7960...
Select "TOOLS" by hitting OK
Select "Clean Cartridges" by hitting OK
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If white lines appear:
Select "SECOND level cleaning" by hitting OK
Carefully review printed output for white lines on printed areas
If white lines appear:
Select "THIRD level cleaning" by hitting OK.

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