Question about KitchenAid KP2671 Professional 6 Series Stand Mixer

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Professional 6, shaft dropped down or metal washer slipped down

KitchenAid 525 Watt KP2671XWH.
How long is the shaft portion that protrudes from machine housing supposed to be? I am not sure if shaft dropped or if the metal ring came down,though it is very firmly set.
while mixing cake frosting it made a grinding sound for 5 seconds. I shut it off, paused then started it up
it kept working, sounded normal then grinding occurred once again. I am afraid to use it to prevent further damage.
After reading some of these entries I think it is the gears. I have an early 2004 model Pro 6, probably plastic gear housing(!).
Is there a lawsuit or recall afoot? It seems when you profess heavy duty and Professional quality and then use plastic parts it is fraud, waste and abuse!

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  • shannonjaye Jun 30, 2009

    In addition could I get exact replacement instructions, repacking grease etc. I've never done anything like this before & I have read all the other problems/solutions related to this product on this website. Before posting problem I looked up my model at kitchenaid.com for parts list. I just don't have the process beyond opening it up.

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Actually, the core component of your KitchenAid is a motor which should provide enough torque to rotate any amount of load applied to your appliance. But the fact is that torque ( force ) produced by this motor is NOT getting delivered to your LOAD and hence it is SLIPPING at heavier loads.

But good news is that still you motor is working fine and all you need to adjust & repair the component between MOTOR & load. Its slipping due to high load and hence it is making such noises. So don't worry after alighnment, it will be ok.


With Regards,
Shyny Saxena

Posted on Jun 30, 2009

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Remove the silver band, remove the top cover. At the top front of the mixer locate the transmission housing. If it's plastic, inspect it carefully for cracks around the screws and the body of this housing. If you find cracks, you have found the cheap plastic part that kitchenaid still installs in new mixers, and the cause of your trouble. They know that it's substandard but don't care enough to place a recall notice on this part. It may not please you to know that their replacement part is METAL like the original part should have been. "For the way it's made"! Indeed!

If you intend to repair the mixer yourself, go to kitchenaid's website, enter your model # and locate the parts list for your mixer. Download the drawings, they will assist you with your project

Posted on Jun 28, 2009

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Posted on Jan 02, 2017

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