Question about GE WSM2780W Stacked Washer / Dryer

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Washer started to smoke on the spin cycle. The belt is still on but Ifound broken pcs. with grease on them sitting on the tray thats abovethe belt. looks like they came from where i would think bearings wouldbe located but these pcs. are plastic.

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Encountered the same problem. You can unplug the unit, remove the front panel of the washer and then slowly remove the belt. The replacement belt is easy to put back on. Finding a belt on the internet for under $10 is easy - just search for a belt with part number 134161100. Potentially the plastic pieces are from the damaged transmission. Replace the belt first to see if you can keep using the unit. If the transmission is damaged it is a bit expensive to replace and difficult to do yourself. I'll keep you posted if I have to do the same to my unit.

Posted on Aug 14, 2009

  • 4 more comments 
  • ChrisIngram.net
    ChrisIngram.net Aug 14, 2009

    Encountered the same problem. You can unplug the unit, remove the front panel of the washer and then slowly remove the belt. The replacement belt is easy to put back on. Finding a belt on the internet for under $10 is easy - just search for a belt with part number 134161100. Potentially the plastic pieces are from the damaged transmission. Replace the belt first to see if you can keep using the unit. If the transmission is damaged it is a bit expensive to replace and difficult to do yourself. I'll keep you posted if I have to do the same to my unit.

  • ChrisIngram.net
    ChrisIngram.net Aug 18, 2009

    I've got same issue. First had to remove and replace the washer belt (order part # 134161100 from google or ebay), arrived in two days and noticed busted plastic pieces and two semi-circular metal bearings that would have fit into the bearing. Now I've got to:

    1. find that bearing part number

    2. empty the washer and dryer and put tip it over gently to place it on its back

    3. remove the bottom to replace the bearing

    4. re-assemble all parts then stand unit back up.



    thanks,

    Chringram

  • ChrisIngram.net
    ChrisIngram.net Aug 24, 2009

    Follow up to this post:

    IF REPLACING THE BELT DOES NOT WORK (read on)

    Troubleshooting

    Step 1: Keep the front panel of the unit off and run the unit in a normal wash mode. You can do this without filling up the wash tub with water by simply rotating the WASH dial to the proper setting (eg. RINSE). Be very careful as the moving parts could cause injury while the front panel of the washer is removed and the tub is turning.

    Step 2: Watch to see if the belt is still slipping and the tub does not turn. If it rotates properly, then congratulations, you have fixed your problem with a new belt. If the belt still slips, ... proceed to step 3.

    Step 3. Some web sites (and the user guide) say that the 'tension spring' may not be working. I don't believe this is the case. Upon closer inspection take a look at the 'transmission' which is the large metal part that rotates the tub. Unplug the unit and using your hands, see if you can rotate the tub simply by turning the transmission part. Turn the transmission in both directions. If you see that it gets STUCK from time to time, then the transmission needs to be replaced due to some worn bearings.



    NOTE: From here you must first consider three things:

    A. Do I want to get into a major repair with this washer, or simply purchase a new stack set?

    B. Should I call a GE repair guy and have him replace the transmission?

    C. Should I do it myself?



    HOW TO FIX (If you chose "C" above):

    FIX Prep Step 0. Gather a bunch of old towels around to clean up any water that spills

    Step 1. Empty the wash basin and disconnect all external hoses, gas lines etc.

    Step 2. Arrange the stack set so that you can lay it down on its back. Always good to have two people to do this step.

    Step 3. Disconnect the tub basin springs and all electrical wires from the motor (this is easier to do while the unit is laying down; some channel lock pliers come in handy)

    Step 4. You can stand the unit back up for this step. Slowly remove the tub basin from the unit, and position it upside down.

    Step 5. Remove the transmission (requires standard socket set)

    Step 6. Order the Transmission Assembly Kit online (I found mine at SEARS PARTS ONLINE, and when I called to check if they had it in stock, the customer service rep even gave me a code for 10% off the online order - not too shabby and makes me want to go back again. Great support service!)

    Step 7. When the part arrives, re-assemble everything and test.



    REORDER PARTS INFO

    Tub Assembly Part Number: WH38X10014 (aka. GE part # 1603 on their 'break away' diagram)

    Available on SearsPartsDirect.com



    Note: The GE Parts people were unfortunately not helpful at all during this troubleshooting. In fact, when calling their support line I was told that they would not even sell me a transmission because I was not a certified repair man. The GE service rep was insistent that I could not find the transmission anywhere else except through them. Although they have nice diagrams of all the WSM2780 machine parts on their geappliance.com web site, don't look to them for any extended repair support.



    You can contact me if you have any questions.

    Thanks, Chringram

  • ChrisIngram.net
    ChrisIngram.net Dec 08, 2009

    Need some clarification first:

    a. with the unit unplugged and the front cover of the washer off, can you rotate the washer manually with your hand in both directions?

    b. among the plastic pieces did you find any silver ball bearings?



    Potential issues:

    If you answered "yes to A" and "no to B" then a belt replacement might fix it for you. I can get you the part number and a web site online to order it from.



    If you answered "no to A" and "yes to B" ... then the repair is more complex and requires a transmission replacement. I've actually done this and can be tricky but is possible by the handy home owner with some patience.



    thanks,

    Chris I.

  • ChrisIngram.net
    ChrisIngram.net Dec 08, 2009

    If the WASHER BELT is burnt or broken or the WASH TUB is not rotating properly.

    FIRST CHECK THE BELT:
    You can unplug the unit, remove the front panel of the washer and then slowly remove the belt. The replacement belt is easy to put back on. Finding a belt on the internet for under $10 is easy - just search for a belt with part number 134161100. Potentially the plastic pieces are from the damaged transmission. Replace the belt first to see if you can keep using the unit. If the transmission is damaged it is a bit expensive to replace and difficult to do yourself. I'll keep you posted if I have to do the same to my unit.

    Remove and replace the washer belt (order part # 134161100 from google or ebay), arrived in two days and noticed busted plastic pieces and two semi-circular metal bearings that would have fit into the bearing.

    IF REPLACING THE BELT DOES NOT WORK (read on)
    Troubleshooting
    Step 1: Keep the front panel of the unit off and run the unit in a normal wash mode. You can do this without filling up the wash tub with water by simply rotating the WASH dial to the proper setting (eg. RINSE). Be very careful as the moving parts could cause injury while the front panel of the washer is removed and the tub is turning.
    Step 2: Watch to see if the belt is still slipping and the tub does not turn. If it rotates properly, then congratulations, you have fixed your problem with a new belt. If the belt still slips, ... proceed to step 3.
    Step 3. Some web sites (and the user guide) say that the 'tension spring' may not be working. I don't believe this is the case. Upon closer inspection take a look at the 'transmission' which is the large metal part that rotates the tub. Unplug the unit and using your hands, see if you can rotate the tub simply by turning the transmission part. Turn the transmission in both directions. If you see that it gets STUCK from time to time, then the transmission needs to be replaced due to some worn bearings.

    NOTE: From here you must first consider three things:
    A. Do I want to get into a major repair with this washer, or simply purchase a new stack set?
    B. Should I call a GE repair guy and have him replace the transmission?
    C. Should I do it myself?

    HOW TO FIX (If you chose "C" above):
    FIX Prep Step 0. Gather a bunch of old towels around to clean up any water that spills
    Step 1. Empty the wash basin and disconnect all external hoses, gas lines etc.
    Step 2. Arrange the stack set so that you can lay it down on its back. Always good to have two people to do this step.
    Step 3. Disconnect the tub basin springs and all electrical wires from the motor (this is easier to do while the unit is laying down; some channel lock pliers come in handy)
    Step 4. You can stand the unit back up for this step. Slowly remove the tub basin from the unit, and position it upside down.
    Step 5. Remove the transmission (requires standard socket set)
    Step 6. Order the Transmission Assembly Kit online (I found mine at SEARS PARTS ONLINE, and when I called to check if they had it in stock, the customer service rep even gave me a code for 10% off the online order - not too shabby and makes me want to go back again. Great support service!)
    Step 7. When the part arrives, re-assemble everything and test.

    REORDER PARTS INFO
    Tub Assembly Part Number: WH38X10014 (aka. GE part # 1603 on their 'break away' diagram)
    Available on SearsPartsDirect.com

    Note: The GE Parts people were unfortunately not helpful at all during this troubleshooting. In fact, when calling their support line I was told that they would not even sell me a transmission because I was not a certified repair man. The GE service rep was insistent that I could not find the transmission anywhere else except through them. Although they have nice diagrams of all the WSM2780 machine parts on their geappliance.com web site, don't look to them for any extended repair support.

    You can contact me if you have any questions.
    Thanks, Chringram

  • ChrisIngram.net
    ChrisIngram.net Dec 08, 2009

    If the WASHER BELT is burnt or broken or the WASH TUB is not rotating properly.

    FIRST CHECK THE BELT:
    You can unplug the unit, remove the front panel of the washer and then slowly remove the belt. The replacement belt is easy to put back on. Finding a belt on the internet for under $10 is easy - just search for a belt with part number 134161100. Potentially the plastic pieces are from the damaged transmission. Replace the belt first to see if you can keep using the unit. If the transmission is damaged it is a bit expensive to replace and difficult to do yourself. I'll keep you posted if I have to do the same to my unit.

    Remove and replace the washer belt (order part # 134161100 from google or ebay), arrived in two days and noticed busted plastic pieces and two semi-circular metal bearings that would have fit into the bearing.

    IF REPLACING THE BELT DOES NOT WORK (read on)
    Troubleshooting
    Step 1: Keep the front panel of the unit off and run the unit in a normal wash mode. You can do this without filling up the wash tub with water by simply rotating the WASH dial to the proper setting (eg. RINSE). Be very careful as the moving parts could cause injury while the front panel of the washer is removed and the tub is turning.
    Step 2: Watch to see if the belt is still slipping and the tub does not turn. If it rotates properly, then congratulations, you have fixed your problem with a new belt. If the belt still slips, ... proceed to step 3.
    Step 3. Some web sites (and the user guide) say that the 'tension spring' may not be working. I don't believe this is the case. Upon closer inspection take a look at the 'transmission' which is the large metal part that rotates the tub. Unplug the unit and using your hands, see if you can rotate the tub simply by turning the transmission part. Turn the transmission in both directions. If you see that it gets STUCK from time to time, then the transmission needs to be replaced due to some worn bearings.

    NOTE: From here you must first consider three things:
    A. Do I want to get into a major repair with this washer, or simply purchase a new stack set?
    B. Should I call a GE repair guy and have him replace the transmission?
    C. Should I do it myself?

    HOW TO FIX (If you chose "C" above):
    FIX Prep Step 0. Gather a bunch of old towels around to clean up any water that spills
    Step 1. Empty the wash basin and disconnect all external hoses, gas lines etc.
    Step 2. Arrange the stack set so that you can lay it down on its back. Always good to have two people to do this step.
    Step 3. Disconnect the tub basin springs and all electrical wires from the motor (this is easier to do while the unit is laying down; some channel lock pliers come in handy)
    Step 4. You can stand the unit back up for this step. Slowly remove the tub basin from the unit, and position it upside down.
    Step 5. Remove the transmission (requires standard socket set)
    Step 6. Order the Transmission Assembly Kit online (I found mine at SEARS PARTS ONLINE, and when I called to check if they had it in stock, the customer service rep even gave me a code for 10% off the online order - not too shabby and makes me want to go back again. Great support service!)
    Step 7. When the part arrives, re-assemble everything and test.

    REORDER PARTS INFO
    Tub Assembly Part Number: WH38X10014 (aka. GE part # 1603 on their 'break away' diagram)
    Available on SearsPartsDirect.com

    Note: The GE Parts people were unfortunately not helpful at all during this troubleshooting. In fact, when calling their support line I was told that they would not even sell me a transmission because I was not a certified repair man. The GE service rep was insistent that I could not find the transmission anywhere else except through them. Although they have nice diagrams of all the WSM2780 machine parts on their geappliance.com web site, don't look to them for any extended repair support.

    You can contact me if you have any questions.
    Thanks, Chringram

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