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Problem for T-Mobile Wing? Smartphone
T-mobile Wing - Touch screen stopped working
By abdulshahzad on Nov 06, 2007
Hi
I havea Tmobile Wing phone bought 3 months back. It was working fine all the time but suddenly the touch screen is not working since y'day.
Rebooting the phone haven't solved the problem.
Any help to resolve this would be appreciated...
Thanks in advance,
Shahzad
I havea Tmobile Wing phone bought 3 months back. It was working fine all the time but suddenly the touch screen is not working since y'day.
Rebooting the phone haven't solved the problem.
Any help to resolve this would be appreciated...
Thanks in advance,
Shahzad
Clarification Request
Posted by Eddie56 on Feb 08, 2008
This did not work for me as there is no file named "welcome" on my wing. Also no direcotry named windows on the wing. Please help I am desperate
Same Problem
May 24, 2009
- Same thing hear...the touch screen feature is no longer functioning.- GuestMay 21, 2009
- i already tried all the solution above..but all the solutio didnt work... :[ - GuestMar 12, 2009
- my touch screen stopped working so i deleted all my files off, and no i cant get past the welcome screen where i have to Tap the screen to set up the phone.......any ideas? - loren_simonMar 03, 2009
- how do you delete the welcome file - GuestNov 30, 2008
- Touch screen stopped working problem- bobby_jr60Solution #2
posted on Sep 19, 2008
ok,
finally found the fix for this problem..
i had the same problem -
when you are the welcome screen align section
continue holding your stylus on the marker until marker moves to the next location
and continue this process with all four corners and the screen will go past the tap align screen
enjoy, glad i came across another forum for this problem
finally found the fix for this problem..
i had the same problem -
when you are the welcome screen align section
continue holding your stylus on the marker until marker moves to the next location
and continue this process with all four corners and the screen will go past the tap align screen
enjoy, glad i came across another forum for this problem
Yes
No
Solution #4
posted on May 02, 2008
t-mobile rep told me to take a piece of paper and run it around the edge of the screen to get dust out, it didn't solve my problem but maybe it will solve yours
Yes
No
Solution #5
posted on Mar 11, 2008
It worked for me deleting the welcome file, to view the windows folder you have to be able to see hidden files which you can enable under tools then folder options.
Yes
No
Solution #6
posted on Nov 07, 2007
it could be that the touch sensers must of went out your problay going to have to replace it cuz thats the only way to use your phone
Yes
No
Solution #7
posted on Nov 18, 2007
Guest
Rank: Apprentice
Rating: 0%, 0 votes
Rating: 0%, 0 votes
If you just want to use the Wing with its hardware buttons and keyboard, and can't, because tech support made you do a hard reset and now you're stuck at the "Align Screen" screen, connect it to a Windows PC with ActiveSync 4.5 installed, let the PC set up a partnership (if you haven't done that already anyway), use Windows Explorer to browser to windows/start up on your Wing, and delete the "Welcome" file there.
Reset (poke the little reset hole) and you can use your PDA phone again, albeit without a touchscreen.
Reset (poke the little reset hole) and you can use your PDA phone again, albeit without a touchscreen.
Solution #8
posted on Jun 10, 2008
i found that to delete the welcome page to get past the align screen on the wing to use it w/o touchscreen. First when u hook the usb to your computer if you dont have active sync, just open up the file that shows your wing. Then go to the organize tab drop box and go down to folder and search options, go click on the view tab. Scroll down and click to show hidden files and folders and click to unmark the box to hide protected operating system files. then go into the storage of the phone and u should see the windows folder, enter and look for the welcome page file. when done make sure u go back in and reset the defaults.
Yes
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Solution #9
posted on May 23, 2008
I HAVE A SOLUTION THAT MIGHT WORK FOR THOSE WHO ARE STILL STUCK ON THE HOME SCREEN. My coworker figured it out. first take out the battery and sim card and rub down both of them and the back part of the phone where the battery goes. then push the soft key on top of the RandT and then press alt+V and then you're screen should pop up. give it a second while it loads before pressing touching the screen
Yes
No
Solution #10
posted on Mar 16, 2008
My touchscreen died today too. Sad. It's been a love/hate relationship with the Wing for the past 6 months. When it works, it's awesome, but when it doesn't, I want to smash it. I have so much software invested in this, I'm stuck with it.
Yes
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Solution #11
posted on Nov 12, 2007
Agirl at a t-mo store had the same problem. It is still be under warranty. call t-mo and ask for tech support
Yes
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Solution #12
posted on Feb 16, 2009
My Wing touch screen stopped working back in August 2008. I was able to delete the "welcome page" to get past the touch screen alignment. After 6 months of having to navigate using the buttons I was getting very irritated with this phone so I search the internet and found a company called fonlogix but I had to use www.htclcd.com to get me there. I was able to purchase the touch screen for $45, it took about 6 days to receive the parts. I was able to take apart the phone using the free service manual on the Fonlogix website. I replace the touch screen with the new part, my phone is fully operational again.:^)
Yes
No
Solution #13
posted on Jun 28, 2008
i dont see the folder where the welcome screen thing should be at
Yes
No
Solution #14
posted on Jul 23, 2008
You can use the keyboard to enter your pass code and get the phone working. You can then use the keyboard and the arrow buttons to access your phone and software. This is more of a work-around than a fix but at least you can still use the phone.
Yes
No
Solution #15
posted on Jul 18, 2008
if you have a screen protector on your wing the touch screen wont work .
Comments:
Jul 18, 2008
- if you have a screen protector on your wing the touch screen is not going to work you have to take the screen protector off.Yes
No
Solution #16
posted on Oct 18, 2009
I just want to let everyone know that Solution #8 does really work even if you aren't able to actually delete the welcome screen (at least, it did for me). First, I followed the suggestion to use an envelope to clean between the cover and the screen. Then I followed Solution #8's instructions to delete the welcome program. I'm on my brother's computer so that may be why I didn't have permission to delete the program. All I was able to do was delete the Welcome shortcut from the Start Up folder (I was going to eliminate all Welcomes one-by-one). Suddenly, I started to see the Windows symbol, the connection strength symbol, the volume symbol, & the task manager at the top of the screen (these are the first ones to show when your screen loads). I did a soft reset. nada. Then I turned off the phone (using the on-off button at the top and then the "mouse"--little round navigation button in between "send" and "end" areas--to tell it to turn off) and turned it back on. The Welcome Screen is gone! I still can't use the screen but I'm past the Welcome Screen and I can use every other part of this phone--keyboard, buttons, email, web, etc. Thank you vdizzle for your detailed instructions on how to delete the welcome page. Wtihout them, I never would have gotten as far as I did.
Comments:
Oct 18, 2009
- I just wanted to say that solution #8 really works. Thank you vdizzle for your detailed instructions on how to delete the Welcome Screen. I wouldn't have gotten as far as I did if you hadn't. I cleaned between the screen and cover first. Tried to deleted it (apparently I haven't permission to do so, but that may be because I am on my brother's computer), but wasn't able to. I decided to delete all Welcome stuff one-by-one. I started with the Welcome shortcut in the Start Menu folder in the Windows folder. I saw the Windows, connection strength, volume, time, and task manager symbols appear at the top of the screen. These are the first to appear normally so I knew I was on the right track. I did a soft reset...nothing. I completely turned off the phone (by pressing and holding down the button on the top of the phone and then using the mouse to shut it off), then turned it back on. The Welcome Screen was gone! I still can use the screen, but all other functions are usable--keyboard, phone buttons, email, calendar, internet--so I'll deal with it, since replacing the screen is too expensive for me (I'm at the end of my contract after all).Yes
No
Solution #17
posted on Aug 19, 2009
i did all of did and i fond the welcome screen but it say i dont not have the permission to delete it !!!! helpp me =(
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Solution #18
posted on Dec 09, 2008
SOMEONE POSTED THIS SOLUTION EARLIER (#12 I THINK) AND IT WORKS!!!!!!
If u have done a hard reset & your stuck on the align screen:
1. Take off any screen protecters u have on the screen.
2. Hold the stylus on each target until it moves to the next corner. U may have to do it more than once if u didnt center the stylus in the target.
If your screen stops responding again & u use screen protecters u may have to stop using screen protecters all together :( or it could be a sign that your lcd needs to be replaced.
I cant remember tha name of the person who orginally posted this solution i think its solution #12 but i want to give credit to him/her for the orginal post. It saved me a lot of frustation & money
If u have done a hard reset & your stuck on the align screen:
1. Take off any screen protecters u have on the screen.
2. Hold the stylus on each target until it moves to the next corner. U may have to do it more than once if u didnt center the stylus in the target.
If your screen stops responding again & u use screen protecters u may have to stop using screen protecters all together :( or it could be a sign that your lcd needs to be replaced.
I cant remember tha name of the person who orginally posted this solution i think its solution #12 but i want to give credit to him/her for the orginal post. It saved me a lot of frustation & money
Yes
No
Solution #19
posted on Sep 21, 2008
Hi I have a Tmobile Wing phone bought 3 months back. It was working fine all the time but suddenly the touch screen is not working since y'day. Rebooting the phone haven't solved the problem. Any help to resolve this would be appreciated... Thanks in advance,Shahzad
Yes
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Solution #21
posted on Aug 21, 2008
http://www.blackberry8100parts.com/
I just replaced my screen after I damaged it in a fall (and I wasn't even drunk). I found it actually very easy to replace and only cost me $55. I bought my phone on ebay so needles to say I didn't have a warrantyl Only thing wrong now is that I cannot hear anyone that calls unless I use a headphn. I am just glad to have my phone back and can stop using my son's old Nokia Best of luck.Mjr142
I just replaced my screen after I damaged it in a fall (and I wasn't even drunk). I found it actually very easy to replace and only cost me $55. I bought my phone on ebay so needles to say I didn't have a warrantyl Only thing wrong now is that I cannot hear anyone that calls unless I use a headphn. I am just glad to have my phone back and can stop using my son's old Nokia Best of luck.Mjr142
Yes
No
Solution #22
posted on May 28, 2008
i have a problem. if anyone has any suggestions, i would really appreciate it.
about 3 month ago, my wing just turned off. it wouldnt respond to a battery charge. it would not turn on. one day i just left it alone and used my alternate phone, i have have appt reminders set up and it started beeping out of nowhere. i have not turned off the phone since. unfortunetly, i had to go out of town and did not have a charger. it completely shut off again. it wont turn back on. not response to a battery charge. no response to trying to turn it on. anyone have any suggestions?
about 3 month ago, my wing just turned off. it wouldnt respond to a battery charge. it would not turn on. one day i just left it alone and used my alternate phone, i have have appt reminders set up and it started beeping out of nowhere. i have not turned off the phone since. unfortunetly, i had to go out of town and did not have a charger. it completely shut off again. it wont turn back on. not response to a battery charge. no response to trying to turn it on. anyone have any suggestions?
Yes
No
Solution #23
posted on May 28, 2008
Guest
Rank: Apprentice
Rating: 0%, 0 votes
Rating: 0%, 0 votes
i have a problem. if anyone has any suggestions, i would really appreciate it.
about 3 month ago, my wing just turned off. it wouldnt respond to a battery charge. it would not turn on. one day i just left it alone and used my alternate phone, i have have appt reminders set up and it started beeping out of nowhere. i have not turned off the phone since. unfortunetly, i had to go out of town and did not have a charger. it completely shut off again. it wont turn back on. not response to a battery charge. no response to trying to turn it on. anyone have any suggestions?
about 3 month ago, my wing just turned off. it wouldnt respond to a battery charge. it would not turn on. one day i just left it alone and used my alternate phone, i have have appt reminders set up and it started beeping out of nowhere. i have not turned off the phone since. unfortunetly, i had to go out of town and did not have a charger. it completely shut off again. it wont turn back on. not response to a battery charge. no response to trying to turn it on. anyone have any suggestions?
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39 Other Users Have The Same Problem - Continued
Comment by fernando4191, posted on Nov 29, 2008
hi i have the wing but it just start going crazy the volume just goest up and down buy it self and the screan goest crazy
Comment by hisenberg, posted on Nov 27, 2008
Touch screen won't work at all. Tmobile support online said to do a hard reset. Did anyone try that?
Comment by acespds1, posted on Sep 19, 2008
the screen light is the only thing i see and when the screen is on, when i slide it up it go's completly off...(not the power, just the screen)
Comment by lilmo8600, posted on Sep 16, 2008
My touch screen also stop workin..Help please
Comment by Guest, posted on Sep 16, 2008
My touch screean stopped working .Help Please
Comment by Guest, posted on Sep 09, 2008
eee
Comment by amousa, posted on Aug 20, 2008
Hi
The phone is peace of crab did you get your issues resolved
Biggest problem no reception
ayman mousa
The phone is peace of crab did you get your issues resolved
Biggest problem no reception
ayman mousa
Comment by Guest, posted on Aug 19, 2008
touch screen stopped responding today Aug 19, 2008 and the warranty has expired. please help
Comment by stevcan, posted on Aug 19, 2008
My T-Mobile touch screen stopped responding Aug 16, 2008 and the warranty has expired, there needs to be a factory recall on this product since there's a lot of people having the same issue. Its not fair to the consumer after paying almost $500 dollars for this phone. Everyone makes mistakes and HTC needs to take the necessay step to fix their mistake. I know companies are trying to get out of factory recalls because it cost them lots of money, companies like HTC has to realize that a bad name will cost them lots more than they think. But ownership will but integrity behind there name and consumer will buy from them knowing that they stand behind there products. If HTC does not fix this touch screen problem I will never buy from them again and will recommend everyone I come in contact with to do the same. A class action suit will result from HTC
negligence to resolve this issue.
Comment by hughck, posted on Aug 18, 2008
My screen stopped working today, 1 year and 20 days after I bought it. T-mobil says too back call the company that made it and pay to have it fixed. This phone has many defects in it and I think all of us having problems with this phone should get together and file a class action law suite.
Comment by Guest, posted on Jul 31, 2008
YEPPP
Same problem here but i was wondering do you have to replace both LCD and Touch Screen or just the touch screen
Same problem here but i was wondering do you have to replace both LCD and Touch Screen or just the touch screen
Comment by max4420, posted on Jul 11, 2008
touch screen is not working
Comment by Guest, posted on Jun 17, 2008
I've finally learned that never get any products on the first run. Wait until the 2nd. or 3rd generations comes out for the problems to be worked out. Like Windows, or Vista. My T-Wing has been a love/hate relashionship too.
Comment by Guest, posted on Jun 06, 2008
my cuzin got the wing aroungd christmas and just y' day he gave it to me. had it just 2 days and the screen is broken for no reason. i never even dropped it. after i came in from basketball practice i took the phone out of my bag, turned it on and found the screen scrambled for no reason
Comment by Guest, posted on Jun 05, 2008
I have the same problem. I cannot get my touch screen to work. My phone is only five months old. Please help!
Comment by Guest, posted on May 24, 2008
I also have the same problem screen is not working on my T mobile Wing. I wanted to know how much it would cost to send out to be fixed by T mobile. I dont have insurance and i got the phone on e bay.
Comment by Guest, posted on May 23, 2008
same thing happened to me ...the touch screen has a crack but not the top of the phone.
Comment by janjohansen, posted on May 23, 2008
I got my Wing in November and the first time the touch screen stopped working was about a month ago. Fortunately I have the maintenance plan so they tried to troubleshoot it and then sent a replacement out right away.
The replacement worked for about 3 weeks, then the same thing happened again. This time they put me in touch with PDA Tech Support (as opposed to regular Tech Support) who told me "this is not a common problem." They sent me another replacement, but both times were unable to tell me if I was getting a new phone or a refurbished one.
I configured the second replacement 4 days ago and the touch screen on that one stopped working this morning!
The people at T-Mobile are all very nice and helpful, but they clearly are not acknowledging that this is a serious problem. I own a business and use this as my primary phone, so it's a big deal for me to have to reconfigure it, etc.
They have offered me a Blackberry Pearl as a replacement, but it doesn't have all the features I need. My next step will be to insist on a different model as a replacement - maybe the Curve, although that's not what I wanted.
The replacement worked for about 3 weeks, then the same thing happened again. This time they put me in touch with PDA Tech Support (as opposed to regular Tech Support) who told me "this is not a common problem." They sent me another replacement, but both times were unable to tell me if I was getting a new phone or a refurbished one.
I configured the second replacement 4 days ago and the touch screen on that one stopped working this morning!
The people at T-Mobile are all very nice and helpful, but they clearly are not acknowledging that this is a serious problem. I own a business and use this as my primary phone, so it's a big deal for me to have to reconfigure it, etc.
They have offered me a Blackberry Pearl as a replacement, but it doesn't have all the features I need. My next step will be to insist on a different model as a replacement - maybe the Curve, although that's not what I wanted.
Comment by dr nick 0328, posted on May 21, 2008
I recently had the same problem of the touch screen not responding. I purchased the phone on ebay and was told by tmobile that my warranty was voided. The t mobile rep was sincere in trying to help but after performing the hard reset the phone was basically locked in the welcome/setup stage. I followed the advice of another member's posting an took the edge of an envelope, slid it underneath the gap between the screen and the cover and removed a fair amount of dust. I noticed that during the cleaning the phone would respond to touch and am truly grateful to the member who posted this tip.
Comment by KIng LeO, posted on May 11, 2008
i am basically having the same problem
Comment by desd, posted on Apr 19, 2008
T-mobile Wing - Touch screen stopped working
Comment by JuscallmeKay, posted on Apr 13, 2008
My Tmobile wing touch screen just wouldn't respond. I have since then done a hard reset and now I can't get off the screen which states "TAP this screen to start you mobile device" Is my phone useless now? It's less than 2 months old. I can't believe all this money and the phone flopped. Please offer me any solutions or help you may have for me. Thanks
Comment by Guest, posted on Apr 12, 2008
my screen just doesnt work...
Comment by mairssa, posted on Apr 03, 2008
i have a t-mobile wing and the touch screen stopped working,now its stuck at an align screen and i cant get past it
i tried downlading activesync 4.5 but it wont let me ,waht should i do ??
i tried downlading activesync 4.5 but it wont let me ,waht should i do ??
Comment by Guest, posted on Apr 01, 2008
cant use touch touch option at all
Comment by Guest, posted on Mar 17, 2008
phone wont turn on. phone is fully charged so this is not the problem.
Comment by Guest, posted on Mar 15, 2008
was in the middle of taking messages and my phone screen stopped working. I am here also!
Comment by Guest, posted on Mar 13, 2008
touch screen for a wing is not working
Comment by Guest, posted on Feb 07, 2008
had to eventually send back under warranty it seems this is a common problem!!!
Comment by BLAZE20783, posted on Feb 05, 2008
SAME PROBLEMS HAS THE OTHERS<, I HAVE PURCHASED MY T-MOBILE WING ABOUT 1 MONTH AGO AND THE SCREEN STOPPED WORKING. NOW I AM ONLINE LIKE THE OTHERS TRYING TO FIND A SOLUTION, BUT THE ONLY SOLUTION IS TO REPLACE IT .... AND I AM NOT UP FOR THAT RIGHT NOW .
Comment by Jenncru, posted on Jan 07, 2008
I've had my wing for about 4 mnths now. It was always freezing up on me but now its gone to a whole other level. It shuts off on it's own and wont turn back on for hrs. Then if i do get it to turn on it will say t-mobile then sut off again. What's wrong with it.
Comment by leyley, posted on Dec 10, 2007
my camera and touch screen stopped working and ive only had this phone about four mths... n e one know what to do?
Comment by kashyapbs, posted on Dec 08, 2007
my phone is chinese make. ZTC LV-2008. Touch screen is not working. rarely it works, but only for 20 secs or so. Please help me to solve this!!!!
Comment by miajan1, posted on Dec 03, 2007
um i was wondering if solution #1 worked???
i mean if u tried it
i mean if u tried it
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