Question about Rinnai RHFE-1004FA 38,400 BTU Energy Saver Ductless Heater - LP Gas

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Error code 11 on my rinnai

Hello -- I am staying at a house with a rinnai energy saver heater 1004f and am unfamiliar with gas heaters. An error code 11 keeps flashing and I have gathered from this site that that means its dirty. I dont have access to a manual or anything like that so I was wondering/hoping if someone could give me some more information on the process. Thanks -- b.e.g.

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Re: error code 11 on my rinnai

A code 11 also means that it might not be getting any gas. On thr right side of the unit you will find a small door. open it up and make sure the valve is in the open position. If it is, you should contact your gas company to come and diagnose what is going on. The Rinnai is not a do it yourself fix it type of heater.

Posted on Nov 07, 2007

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My Rinnai 1004F giving me error code 99

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Rinnai 1004 F Error Code 11

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Ignition failure caused by either lack of gas, the electrodes are not the correct gap, restriction in the venting system or the spark is grounding prior to the electrodes. Check spark by holding spark wire close to cabinet (1/4"). Check gap across bull horns (electrodes) they should be no more than 3/16. Make sure all gas valves are on and all wires to gas valve are tight. After these checks, you will need a qualified technician to perform some tests on components.

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This is a great heater and the Rinnai people will be helpful. good luck!

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