Question about SanDisk Sansa e250 MP3 Player

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MP3 player problem

I have a SanDisk MP3 player and I turned it on to listen to my music and it froze up i can't turn it off and if i plug it in to charge it, it won't work. I've tried a lot of thing but its just not working for me.How do I fix this?

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Re: MP3 player problem

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 25, 2008

6 Suggested Answers

SOURCE: sandisk e250 mp3 player froze up and won't turn off!

To Reboot your sansa e250 without removing batteries . Switch to hold position ( right beside headphone jack ) Press and hold menu and rec buttons at the same time untill screen resets. On my player lock up usually happens when it hits a corrupt song - try to delete and reload the culprit to minimize future lock ups. Hope this helps someone out there.

Posted on Nov 28, 2006

  • 1 Answer

SOURCE: my sandisk mp3 512 player won´t start

i really dnt kno this happened to me too im tryin to fix it the best thing u can do is call em up on IF u havnt already tried to mess wit it already if u do find out how to fiix it, PLEASE email me at

Posted on Mar 21, 2007

  • 2 Answers

SOURCE: MP3 Player is frozen

It sounds like you have a corrupted file. The solution would be to either locate the file that your MP3 Player is freezing on and delete it or format your mp3 players drive.

Posted on Dec 22, 2008

  • 161 Answers

SOURCE: My mp3 won't play music charge or anything

you can try this, on the back of the unit theres 4 very small phillips head screws, if you take them out you can remove the battery and then put it back in and see what happens, if the conditions still the same you can purchase a new one on Amazon for short money, it comes in a kit with new screws and a little screwdriver.

Posted on Mar 21, 2009

  • 3 Answers

SOURCE: my SanDisk Sansa e250 mp3 player froze up while

well to turn it off just hold down the power button for anywhere from8 to 15 seconds or whenever it turns off. then turn it to hold, and press the record button as you turn it on again to bring it to recovery mode. you will need to instal a firmware. make sure it's for the sansa e 200 series. see if that works. It works for a lot of people...but sadly not me. If only someone could help me.

Posted on May 21, 2009

  • 94206 Answers

SOURCE: I have an option on my sandisk sansa fuze mp3

You can't. Audiobooks are just like music, and the Sansa treats them that way. Think of them as words spoken without music.

Voice recordings are made on the Sansa, when you use it as a digital recorder. You can record lectures, meetings, or notes to yourself, and play them back.

Posted on Aug 11, 2010

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2 Answers

Froze and won't come back on

Try connecting it to a computer if nothing Remove the back and check and see if the battery isn't fully connected push softly but firmly on the Rubber rectangle above the battery (This is the Chipset For the screenand memory, Black screen Blue ring problem) and put the back on.Freezing up while playing songs Check and see if there is a boot file in any of the folders on the player use the Explorer to check Check both MTP and MSC modes and unhook your player

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ok plug it in the computer then download a new sansa program

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Hey my name is jesse

Connecting to an Apple/Macintosh is a risky proposition - this Sansa was not designed for MAC compatibility. It might work, it might not - but generally it won't. The iPod is worth the extra money if you are a Mac user.

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You could possibly try recovery mode?

or formatting it and starting over, see if that helps

easy way to format

1.Shutdown player
2.Hold Rec button
3.Turn player on
4.Plug your player into the PC
5.Go to My computer
6.Find a Icon named 16Mb Format
7.Open that and make a new text file
8.Name it sansa.fmt
9.unplug player and it will say Formatting.....
10.when its finished it will reset , or shut off, when its done turn it on and see if that helps

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I had the excact same thing just turn it on and let the battery run all the way down, then all you have to do is charge it. If this does not work make sure you are running the battery all the way down. Trust me this works.
Good Luck

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You have to go on and thay will let you
download music.

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Check if the hold switch is enabled try disabling it then try to upddate the firmware of the player and also it may be your songs try formatting the player in MSC mode. :D

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format it man. it will be alright.

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