Question about Dell Dimension 3000 PC Desktop

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I had a dvd burner on my dell, then it crashed, not able to find it now I have a dimension 3000

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  • cutler967 Jun 28, 2009

    thank you for your assistance, however, this did not solve the problem. I appreciate your help. I did get an error message there could be a problem with the TSST CDR/DVD TSH4

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  • 52 Answers

It sounds like you could have a problem with the hardware driver for you computer. You can visit the site below and download the driver reset tool. On the site you will see a link with instructions on how to download and install the program. Once you've done this try rebooting your computer and see if you DVD burner now appears under my computer.

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R92578&SystemID=DIM_CEL_3000&servicetag=&os=WW1&osl=en&deviceid=9309&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=1&libid=25&fileid=120687

Posted on Jun 27, 2009

  • Bryan Clark Jun 29, 2009

    You can also try downloading the firmware for your drive by going to:

    http://www.samsung-odd.com/Eng/

    Once on the site click on Firmware from the top menu bar. Next click on LiveUpdate full version.

    This updates the software on your CD/DVD drive. If this does not correct the problem, the problem may be your drive itself is faulty.


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