I have been leaving my machine off because the fax was intermittenly disconnecting regular calls on the phone line. When I turned it on last week, it began to blink "Please wait" and is completely frozen in that status. I cannot turn the machine off. If I unplug it and then plug it back in, it's on and blinking Please Wait. In addition, the computer sees it as being offline. I have no idea how to get around this. Any suggestions?
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If the "Mode" was "Tx" or "Snd", you tried to send a fax,
and the other fax machine did not answer, then it was either turned
off, or out of paper or ink. If the mode was "Rx" or "Rcv", it means
your fax machine tried to receive a fax, but none was sent. If your
machine was in TEL/FAX or FAX mode and it received a regular call, the
caller heard the fax tone and hung up. If your machine was in ANS/FAX or
EXT.TAM mode, it most likely means a regular voice caller heard the
answering machine and hung up without leaving a message.
Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring feature or you are using an external answering machine on the same line as the Brother machine.
*Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line. Brother uses the term "Distinctive Ring," but telephone companies market the service under a variety of names, such as Custom Ringing, Personalized Ring, Smart Ring, Ring Master, Ident-a-Ring, Ident-a-Call, Data Ident-A-Call, Teen Ring, SimpleBiz Fax & Alternate Number Ringing and BT Call Sign.
Setting the Receive Mode
Press the up or down arrow key to select Initial Setup.
Press the up or down arrow key to select Receive Mode.
Press the up or down arrow key to select Manual.
Receiving Faxes in Manual Mode
Lift the handset of a telephone that is on the same line as your Brother machine.
When you hear the sending machine's fax tones (short beeps that occur at regular intervals), do one of the following:
If the telephone you answered is near your Brother machine or connected to its EXT jack(socket), press Black(Mono) Start or Color(Colour) Start.
If the telephone you answered is not connected to or near your Brother machine, press *51 (*91 for New Zealand) on its dial pad.
Your Brother machine will produce receiving tones.
Replace the telephone handset. Your Brother machine will begin to receive the fax.
< Easy Receive (Fax Detect) >
The Easy Receive (Fax Detect) feature allows you to receive faxes in Manual Mode by simply lifting the handset of a telephone that is on the same line as the Brother machine. Your Brother machine will automatically generate fax receiving tones, at which point you can replace the telephone handset and wait for your fax to be received and printed.
Your Brother machine's Easy Receive (Fax Detect) feature is turned ON by default. To adjust your Brother machine's Easy Receive (Fax Detect) setting, please follow these steps:
Press the up or down arrow key to select Fax.
Press the up or down arrow key to select Setup Receive.
Press the up or down arrow key to select Easy Receive or Fax Detect.
Press the up or down arrow key to select On, Semi or Off.
*In some brother machines, Semi may not be in the options.
If you choose Semi, your Brother machine will only answer an incoming fax if you answer using its handset or by pressing the Hook, Hook/Hold, Hold, Speaker Phone or Tel/R key on its control panel.
Here are a couple of points to keep in mind:
If Easy Receive (Fax Detect) is ON, but your Brother machine doesn't automatically answer the incoming fax when you lift the extension telephone's handset, press *51 (*91 for New Zealand).
If you send faxes from a computer that is on the same telephone line as the Brother machine and the Brother machine intercepts the calls, turn Easy Receive (Fax Detect) OFF.
Please post your feedback and Vote if the problem resolved as per your satisfaction.
Unplug the phone line from the machine. Wait a few minutes then try calling your fax number from a phone while leaving the phone line disconnected from the machine. If it rings fine from the phone, then re-install the phone line to the fax machine. Try making the call again. If you now get a busy signal then the modem in your fax machine has gone bad and is holding the line open. Make sure when installing the phone line you are placing the cord into the "line" port on the machine and not the phone port.
Good Luck and thank you for using Fixya.
Your symptoms indicate that the machine is set in the "Fax Only" receive mode. If you are using the line for both fax and voice calls, you need to set the receive mode to "Fax/Tel". See Methods for Receiving Faxes in your Basic Manual for your options and how to set the desired mode.
How to Set the Receive Mode (MF4140/MF4150)
1. Press [Additional Functions].
2. Use [Left cursor] or [Right cursor] to select [FAX SETTINGS], then press [OK].
3. Use [Left cursor] or [Right cursor] to select [RX SETTINGS], then press [OK].
4. Use [Left cursor] or [Right cursor] to select [RX MODE], then press [OK].
5. Use [Left cursor] or [Right cursor] to select the receive mode, then press [OK].
[FaxOnly]: Answers all calls as faxes and disconnects voice calls.
[AnsMode]: Receives faxes automatically and records voice messages.
[NET SWITCH]: Distinguishes between fax and voice calls.
[FaxTel]: Switches between fax and voice calls automatically.
[MANUAL]: Does not answer any calls. You have to manually receive faxes.
a. For [FaxTel] or [MANUAL], make sure the optional handset or an external telephone is connected to the machine.
b. For [AnsMode], make sure an answering machine is connected to the machine.
c. The [NET SWITCH] mode is available for certain countries only and requires subscription to a network switch service.
6. Press [Stop/Reset] to return to the standby mode.
Is the phone line from the wall plugged into the correct jack on the fax machine. It should be in the one marked as "Line" or "L", NOT the one with the picture of a telephone or the letters"ext".
Is the machine set to automatically receive faxes. These have different modes of reception. "Manual" receive is when the fax will not answer the incoming call unless you tell it to. This is for users who have an answering machine or phone hooked to the same line as their fax. "Auto" receive is when the fax answers the incoming call automatically after a certain number of rings.
If you only have the fax on this line, your fax should be set to auto receive. If you need instruction on how to set that feature, please let me know what the model number is and I'd be happy to provide that info.
If neither of these seem to be your problem, trying testing the phone line with a regular phone to insure there are no line issues.
I am not really familiar with your machine, but have worked on faxes for 20 years. Most models are fax, fax/tel, and tel, meaning it is either or, or a combination. The function you seek was on many models with a built in answering machine. As the machine answered, you said in your message to press start now, or leave a message.
I would say, use your *9* solution with phone while you are there, but switch it to fax mode when you leave. Any regular call coming in at that time will not get answered anyway, but faxes would automatically be received. I know it is an extra step, but that would work.