Question about XFX GeForce FX 5200, Graphic Card

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For 9 months now, my 4+ yr old Dell 4600 has been freezing-up or the screen goes blank or tiling occurs on the monitor without warning. To get back in I have to power down, reset the motherboard (pull out cables and hold power button in for 20 or so seconds, then replug cables back in) and/or lightly toggle the monitor cable in the back of the PC tower while depressing the cpu power button. When I do get back in, sometimes I'm informed that there's been a thermal event. I've replaced the modem and mouse but suspect this may have something to do with the monitor (Dell E172FPB) which was replaced almost 2 years ago by Dell. I have XP professional and don't want to purchase a PC now with Vista knowing the Windows 7 will be coming out at the end of the year. I continue to limp along continually saving work as I go along for fear of a freeze or cut-out. I also take frequent back-ups of my data. Is this a common problem? Should I replace the monitor again? I also had the Geek Squad over 8 months ago when this problem first occurred but they were unable to find the problem because my original Dell boot CD and their boot CD couldn't get control of my computer! They couldn't run diagnostics on my peripheral devices.

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  • mfstafford Jun 27, 2009

    Hello Ryan,



    Thanks for your response. My PC does not have (the optional) video card; the video connector (back of PC tower) does not have the protective cap over it. I would therefore guess that the video is integrated.



    Is it possible that the monitor/video cable could also be the issue? Sometime I can go for hours without the problem occurring. It's a nuisance though. I might contact Dell to see if they'll send me another monitor on the cheap if I'm thinking of purchasing another at the end of the year.



    Mike

  • mfstafford Jun 29, 2009

    Thanks for responding Ekse......when I had the Geek Squad techie over, he thoroughly cleaned the machine from dust and, considering the case was closed for 4 years, it was relatively dust-free (the tower is kept in a cubby-hole in a computer amoire). The fan is working as I can place my hand at the back of the case and feel air being blown. My PC does not have (the optional) video card; the video connector (back of PC tower) does not have the protective cap over it. I would therefore guess that the video is integrated? The Geek Squad folks did recommend that I take my PC to their lab in Waltham for their "head techie" to work on it. However, I've already invested $275.00 (2 hrs. work for the failed house call) and I'm unwilling to sink more than 2 hours more ($200.00+) for lab work that may still not come up with an answer. If it is a heatsink and/or cpu, mainboard or video card (?!) overheating, in your expert opinion, do you think they could determine this within 2 hours at their lab?

    Thanks for your valued input Ekse, Mike.

  • mfstafford Jun 30, 2009

    Wow! Thanks to all for the great info and suggestions. I only wished I had found this website before calling the Geek Squad. That's what I get for being a newbee!

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Hi, Thermal even is overheating - clean the machine from dust - possibly take it to a local repair shop to be fixed, possibly a heatsink might need to be replaced, wont cost much. check that all fans are spinning. Most likely covered in dust if the case has been closed for over 4 years.

The issue is not the computer monitor, don't replace it since its not the problem.

Either the cpu, mainboard or video card is overheating - thermal event. not a big problem. won't cost much to fix



Posted on Jun 28, 2009

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  • Ekse Jun 29, 2009

    475usd you could buy a new pc with that price. or alteast you could replace the mainboard to fix the problem, the mainboard doesn't even cost 100usd.


    The problem is either the mainboard or the powersupply on the computer. for 275 you could have replaced both and fixed the problem yourself.


    The problem may be the powersupply
    http://www.newegg.com/Product/ProductLis...

    The price is around 30usd for a ATX 300W powersupply for your machine

    If the problem is not solved then its most likely the motherboard
    http://www.newegg.com/Product/Product.as...

    This motherboard will take all the other components from your computer except the memory - ddr 2 memory is very cheap

    Heres the new memory the motherboard needs
    http://www.newegg.com/Product/Product.as...


    So total price of repair - Powersupply 30usd - mainboard 60usd, memory 20usd. 110usd. !!!

    If you do it your self theres no other fee replace the mainboard and the powersupply. Put the mainboard on its place and connect the cables, take the cpu out from the old motherboard and place it on the new motherboard also take the cpu fan into the new board.


    You may need windows installation disc if the computer doesn't start up windows, its a major hardware change and cause problems with windows, a reinstall without removing your files will get the machine to work.

    At this point your pc is like new and should work perfectly for the next 4 years atleast probably more.


    I can't beleave you paid 275 for a geeksquad guy to come over and **** the dust out from your machine. Can you get a refund of the 275? use it to repair your pc, wow I would never pay that much.

    If you need help in setting it up or you don't think that you can do the replacing take it to a local professional not geek squad. they will probably charge you 50usd or something to that direction for putting the computer together or maybe 100 if you want them to install windows also.

    I can guide you over all that if you need help in doing it yourself.

    well heres a service manual for your machine
    http://support.dell.com/support/edocs/sy...


    Any questions let me know.


  • Ekse Jun 29, 2009

    service manual - installing / removing a system board (mainboard)
    http://support.dell.com/support/edocs/sy...

    Replacing the cpu / removing the cpu / reinstalling the cpu.
    http://support.dell.com/support/edocs/sy...

    its all in the service manual.


  • Ekse Jun 29, 2009

    Note that if your dell 4600 has a special, not a standard normal heatsink on the cpu, you may need to also replace the heatsink and its fan for the cpu.

    heres a new cooler
    http://www.newegg.com/Product/Product.as...


  • Ekse Jun 29, 2009

    The 275 would have covered everything - new cpu - new fan for cpu. new motherboard - new memory - new powersupply - probably would go close to 200usd.

    so charging 275 for cleaning your pc is just wonderfull.

    your pc would be as good as new for that price and probably give you good performance for the next 4 years. I would never personally contact geek squad.


  • Ekse Jun 29, 2009

    I fix laptops and desktops pc's in my home, I take around 40 euro (50usd) + parts if needed so my opinion of geek squad is = worthless.


  • Ekse Jun 30, 2009

    Hi again, just a note on these dell machines, the motherboard might not fit into the dell case, might be best to get a replacement motherboard from dell directly that way it will definitely fit into the computer and you don't need to buy the new memory.

    http://support.dell.com/support/topics/g...


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Hello,

The best way to do is to try another LCD monitor. I'm not saying that you buy a new one, just try another one or maybe from your friend for troubleshooting purposes only.

Are you using a seperate VGA card or PCI-e video card? or the computer is using the built-in vcard?

Cheers!
Ryan

Posted on Jun 27, 2009

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