Question about Dell 962 Photo All-In-One InkJet Printer

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"Unsupported cartridge" New Dell inkjet cartridge in Dell 725 pri

Dell 725 inkjet printer, new Dell Series 6 color cartridge, "Unsupported Cartridge" message

any ideas pls? (Printer is out of warranty, so can't get help from Dell unless i pay for extended service!)

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  • barryevans9 Jun 27, 2009

    sorry, i should have said, this is the 2nd dell cartridge this has happened with, so i think it's the printer at fault. was hoping for some quick fix (reset???) for printer. thanks

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2 Answers

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The cartridge is faulty - return to Dell.

Posted on Jun 27, 2009

  • NinaE Jun 28, 2009

    Unfortunately, if not the cartridge, the printer is faulty. If it's any comfort to you, this is a problem that others have experienced. Sorry that the printer is out of warranty.

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  • 51 Answers

Hi, you can try these steps: try to remove the ink cartridges, try to wipe it with clean cloth. the try to place back the cartridge. if still same, try the old cartridge if you have one. if the old cartridge is recognized, you can ask for a replacement of the cartridge that you have, make sure that you have the order# of the cartridge. and dell will replace it for you.

Posted on Oct 01, 2009

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Posted on Jan 02, 2017

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1 Answer

Dell 725 won't print saying unsupported cartridge


Had the same issue, bought some cheap inks off the internet and the printer wouldn't accept them, bought the proper dell cartridge did a head clean and it worked ok.

Apr 15, 2013 | Dell 725 InkJet Printer

1 Answer

My printer doesnt make any print at all.


Can you copy a document under the glass? B&W and color?

Are you using Dell Series 5 ink cartridges?

Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 5 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 5 color cartridge.

Close the printer. It should print an alignment page. Any error messages?

Black cartridge = black side(left side) color cartridge = color side(right side)

Photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

If these ink cartridges are new, then take them to the place of purchase for a refund or replacements. If they're old, then try purchasing a new Dell Series 5 ink cartridge.


Rick

Aug 14, 2011 | Dell 924 All-in-One InkJet Printer

1 Answer

I change the ink jet on my dell 725 printer, and the printing is so faint.


Are you using Dell Series 6 ink cartridges?

Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. This will reset any error messages the printer has.

Plug everything back in and power on the printer. Now remove the Dell Series 6 Color cartridge. Make sure the tape is off the cartridge and reseat the cartridge. Then close the printer and it will print an alignment page. Any error messages?

Dell Series 6 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges

Dell Series 6 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It is possible the cartridge has a bad sensor. Try taking it back to the place of purchase for a replacement.


Rick

May 14, 2011 | Dell 725 InkJet Printer

1 Answer

I am getting the following error message: Black/photo cartridge missing


Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 5 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 5 color cartridge.

Close the printer. It should print an alignment page. Any error messages?

Black cartridge = black side(left side) color cartridge = color side(right side)

Photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

If these ink cartridges are new, then take them to the place of purchase for a refund or replacements. If they're old, then try purchasing a new Dell Series 5 ink cartridge.


Rick

Mar 06, 2011 | Dell 924 All-in-One InkJet Printer

1 Answer

The colour ink cartridge is not being identified. I have tried taking them out and putting them in again. I have powered it off and on but nothing is working. Any suggestions would be greatly appreciated


Are you using Dell Series 5 ink cartridges?

Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 5 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 5 color cartridge.

Close the printer. It should print an alignment page. Any error messages?

Black cartridge = black side(left side) color cartridge = color side(right side)

Photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

If these ink cartridges are new, then take them to the place of purchase for a refund or replacements. If they're old, then try purchasing a new Dell Series 5 ink cartridge.


Rick

Jan 09, 2011 | Dell 924 All-in-One InkJet Printer

1 Answer

Getting


Hi there
Your error message is coming from the Dell Series 5 ink Cartridge. To reset the error message, unplug the printer from the wall. Now remove the power brick from the back of the printer. Wait 60 seconds and then plug everything back in. This usually resets any error messages on the printer. Make sure the Dell Series 5 ink cartridges are intalled correctly by removing them and re-seating them .
Black in left or black side, color in right side or color side

If using a photo cartridge...

Photo cartridge in the black side(left) and color in the color side(right)
Dell Series 5 ink cartridges have a sensor in them that cannot be reset

It is also possible to get a new ink cartridge with a bad sensor. Please take it to the place of purchase for a refund or a replacement one.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Jan 14, 2010 | Dell 962 Photo All-In-One InkJet Printer

4 Answers

Dell 725 printer no manual need to change ink cartridge


Here is the manual

http://support.dell.com/support/edocs/systems/725/en/index.htm
Replacing an Ink Cartridge
  1. Turn on your printer.

  2. Lift the front cover.

scrtcvup.jpg
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.
  1. Press down on the ink cartridge lever to raise the ink cartridge lid.

scrtrm1.jpg
  1. Remove the old ink cartridge.

scrtrm2.jpg
  1. Dispose of the old cartridge properly.

  2. If you are installing a new ink cartridge, remove the sticker and transparent tape from the back and bottom of the ink cartridge.

staperm.jpg
  1. Insert the new ink cartridge.

scrtrm3.jpg
  1. Snap the lid closed.

scrtrm4.jpg
  1. Close the front cover.

saccvrdn.jpg

Feb 09, 2008 | Dell 725 InkJet Printer

1 Answer

Won't print black


MY DELL 725 PRINT WILL NOT PRINT IN BLACK INK. I HAVE A NEW PRINTER. I EVEN BOUGHT A NEW INK CARTRIDGE AND IT STILL PRINTS IN GREEN ONLY. WHAT CAN I DO TO HAVE MY DOCUMENT PRINT IN BLACK?

Jan 01, 2008 | Dell 725 InkJet Printer

1 Answer

Print Out


yes replace the cartridge it appears the cartrige is defective

Dec 06, 2007 | Dell 924 All-in-One InkJet Printer

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