Question about HP OfficeJet 6210 All-In-One InkJet Printer

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Automatic Document feed error

Office jet 6210. I cleaned the glass strip inside the document feed and now when I load the paper it beeps but when it tries to copy it gives an error message and tells me to press ok and reload the document. any ideas????

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  • Anonymous Nov 11, 2007

    I have exactly the same symptoms. The auto feeder doesn't even try to pick the pater. Therefor cleaning the paper path would not be useful. Still searching for the answer myself.

  • carlene_m Mar 21, 2009

    Mine, too. Occassionally it will work fine (after I "fiddle" with the mechanism) but generally it won't feed from the document feeder. It looks like the rollers do not go down like they are supposed to.

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1 Answer

Multiple pages feed when printing on hp 7410


  • If the automatic document feeder (ADF) does not pick up any pages at all, the rollers inside the automatic document feeder need to be cleaned.
  • If the automatic document feeder picks up multiple pages instead of single sheets, the separator pad inside the automatic document feeder needs to be cleaned.
SolutionLoad one or two sheets of unused plain white full-size paper into the document feeder tray, and then press Start Copy Black to pull the pages through the automatic document feeder. The plain paper releases and absorbs residue from the rollers and separator pad.note.pngNOTE:If the automatic document feeder does not pick up the plain paper, try cleaning the front roller. Wipe the roller with a soft lint-free cloth dampened with distilled water. If the problem persists, or the automatic document feeder does not pick up the plain paper, clean the rollers and separator pad manually. Follow the procedures below to remove the face plate from the front of the automatic document feeder, access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then reattach the face plate.

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Hi, The problem could be with the receiving machine and not yours. Here is a little test you can do, make a copy of a blank page and if the copy has line on it then it is your machine, if not then it is not yours. You need to open the top where the document feed through and clean the scanner glass with a moist rag, spots on that glass can cause lines.
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The 6012 has a small glass strip under the automatic document feeder (adf) that needs to be cleaned. If it's dirty it will cause the stripes you describe. Lift up the lift the cover of the adf, now lift the lid as if you were loading an original on the glass. Lift the adf feeder mechanism (lower half) there you will find the glass strip. Clean it with a damp sponge or rag with windex or other non-abrasive glass cleaner. Do not spray glass cleaner on the strip. Close it all back up and that should take care of your problem if not let us know! Thanks for using fixya!

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Canon Pixma MX330, ADF error, Code : 2,103,0
Here's what I found. There were no stuck gears or pieces of plastic caught anywhere.
The ****** can still feed paper, except for (consistently) the last page -->error/stuck.
1) In order to CLEAR THE ERROR you need to do two things
a) & b):
a) Press OK, WITH THE HOOD OPEN, with a piece of paper loaded in the ADF, being careful to grab the paper manually as it comes out of the bottom of the hood.
b) Windex the strip of glass surface which sits under the ADF next to the platen. This needs to be done with attention to minute detail, and a bright LED flashlight; since ink smudges off of documents and collects on the glass with alarming frequency. The machine may think these smudges are caught/jammed paper.
2) In order to SCAN a stack of paper, add one blank sheet to the bottom of your document. This page will be the one that
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Lean the rollers in the automatic document feeder (ADF)
  1. Remove the document feeder tray from the product by gently pulling it.
  2. Lift the cover of the automatic document feeder by pulling it outward.
  3. Gently clean the rollers with a very damp cloth ansd a dab of dish detergent.
  4. Close the cover of the automatic document feeder, and then reattach the document feeder tray.
To clear the "scanner error" message do a
Perform a partial reset
  1. Disconnect the power cord from the product.
  2. Press and hold # and 3 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the partial reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next step to try a semi-full reset.
If a partial reset did not work do the following: Perform a semi-full reset CAUTION: Performing a semi-full reset deletes any saved phone numbers on the product.
  1. Disconnect the power cord from the product.
  2. Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the semi-full reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, unit may need service.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
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  1. Carefully clean the white reference strip on the underside of the scanner cover (or top cover) with a clean, lint-free cloth, moistened lightly with isopropyl alcohol. Clean only the white plastic part on the scanner cover.
  2. For those models that have a scanner glass, clean the scanner glass with a lint-free cloth, moistened lightly with glass cleaner. The HP Officejet K series and HP fax 1220 have a scanner opening instead of a scanner glass. Make sure that no debris is in the scanner opening. Use canned air to gently blow dust and debris from the scanner slot.
  3. Replace all removed components and close the unit.
  4. Plug the power cord back in and turn the unit back on.
  5. Make a copy to verify the lines are not present. If lines are still present and there is nothing visible on either the scanner glass or the reference strip, the unit will require service.
Instructions are on this HP link:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu50325&lc=en&dlc=en&cc=us&product=60630&rule=30380&lang=en

Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
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http://www.websitetoolbox.com/mb/copierquestions

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