Office jet 6210. I cleaned the glass strip inside the document feed and now when I load the paper it beeps but when it tries to copy it gives an error message and tells me to press ok and reload the document. any ideas????
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
If the automatic document feeder (ADF) does not pick up any pages at all, the rollers
inside the automatic document feeder need to be cleaned.
If the automatic document feeder picks up multiple pages instead of single
sheets, the separator pad inside the automatic document feeder needs to be cleaned.
SolutionLoad one or two sheets of unused plain white full-size paper into the document
feeder tray, and then press Start Copy Black
to pull the pages through the
automatic document feeder. The plain paper releases and absorbs residue from the
rollers and separator pad.NOTE:If the automatic document feeder does not pick up the plain paper, try
cleaning the front roller. Wipe the roller with a soft lint-free cloth dampened
with distilled water.
If the problem persists, or the automatic document feeder does not pick up the plain
paper, clean the rollers and separator pad manually. Follow the procedures below to remove the face
plate from the front of the automatic document feeder, access the pick assembly
inside the automatic document feeder, clean the rollers or separator pad, and then
reattach the face plate.
Hi, The problem could be with the receiving machine and not yours. Here is a little test you can do, make a copy of a blank page and if the copy has line on it then it is your machine, if not then it is not yours. You need to open the top where the document feed through and clean the scanner glass with a moist rag, spots on that glass can cause lines.
Good luck, keep us posted.
The 6012 has a small glass strip under the automatic document feeder (adf) that needs to be cleaned. If it's dirty it will cause the stripes you describe. Lift up the lift the cover of the adf, now lift the lid as if you were loading an original on the glass. Lift the adf feeder mechanism (lower half) there you will find the glass strip. Clean it with a damp sponge or rag with windex or other non-abrasive glass cleaner. Do not spray glass cleaner on the strip. Close it all back up and that should take care of your problem if not let us know! Thanks for using fixya!
Canon Pixma MX330, ADF error, Code : 2,103,0 Here's what I found. There were no stuck gears or pieces of plastic caught anywhere. The ****** can still feed paper, except for (consistently) the last page -->error/stuck.
1) In order to CLEAR THE ERROR you need to do two things
a) & b): a) Press OK, WITH THE HOOD OPEN, with a piece of paper loaded in the ADF, being careful to grab the paper manually as it comes out of the bottom of the hood. b) Windex the strip of glass surface which sits under the ADF next to the platen. This needs to be done with attention to minute detail, and a bright LED flashlight; since ink smudges off of documents and collects on the glass with alarming frequency. The machine may think these smudges are caught/jammed paper.
2) In order to SCAN a stack of paper, add one blank sheet to the bottom of your document. This page will be the one that fails to clear the ADF, generates an error, and must be manually cleared before the next job. The rest of your pages will have already scanned.
Sannaer glass is dirty:
Cleaning the scanner glass and white reference strip
Follow the steps below to clean the scanner glass and reference strip:
Remove any loose paper debris that may be present.
Carefully clean the white reference strip on the underside of the scanner cover (or top cover) with a clean, lint-free cloth, moistened lightly with isopropyl alcohol. Clean only the white plastic part on the scanner cover.
For those models that have a scanner glass, clean the scanner glass with a lint-free cloth, moistened lightly with glass cleaner. The HP Officejet K series and HP fax 1220 have a scanner opening instead of a scanner glass. Make sure that no debris is in the scanner opening. Use canned air to gently blow dust and debris from the scanner slot.
Replace all removed components and close the unit.
Plug the power cord back in and turn the unit back on.
Make a copy to verify the lines are not present. If lines are still present and there is nothing visible on either the scanner glass or the reference strip, the unit will require service.
If this happens only when you feed the original through the top feeder and not when you lay it on the glass, then you have a small bit of dirt at the scanning location--since the paper moves, rather than the scanning bar, the section of glass that is involved is very small and one little bit of dirt will make a line down the whole page. You need to lift the automatic document feeder mechanism and clean the glass strip under it--that's where your (unseen) dirt is. (Page 108 of the manual, if you have one.)
I got the same error, and had it for months. open the ink door where it says office jet pro, it folds towards you, wait for the ink cartage to position to the left, then look inside and far to the right, and see if there is a wadded up peace of paper inside. Reach in and pull it out, it fixes the problem
Take a little soap and a little water and clean the gray feed tire that is located in the document feeder. Check for any paper obstructions. If the machine has had a lot of prints I would replace the feed tire.