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Still having water problems...

Hi, Have a Whirlpool DU5004xm-1 dishwasher that has worked fine from what I know, until now.

When you start cycle, you can hear motor turn on but no water comes into the dishwasher. I replaced water inlet valve... but it appeared not to resolve the problem, then I noticed the 2-prong wiring harness could attach either way... so I reversed it and it worked!

Unfortunately, next time she went to run the dishwasher... it's back to no water coming in. Cant find a wiring diagram that shows which prong is which to eliminate that as the problem, but can't believe that would be the source.

Any other ideas for the source of the problem?

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  • bda2748 Jul 01, 2009

    Thank you for the concern and background, but I think I must have described it wrong to make it sound that serious. No wiring danger... didn't actually expose any wiring... frame is visibly grounded properly, etc. Although I agree with your AC comment... that was what I was thinking about coincidence and alternating current.

    This was much simpler. Replaced water inlet valve, which involves disconnecting the two-wire harness from the valve. It contains a white and a brown wire. The 'prongs' on the inlet valve are not marked +/-, which implied I might have them reversed.

    Also don't believe it is a blockage in the line, as the cycle that ran after the first repair appeared to do the job.

    Any ideas on what to consider next, or how to proceed? Doesn't seem that complicated of a concept to be this hard to resolve. Thanks.

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Be VERY careful that you do not generate a shock hazard by connecting the electrical wiring wrong. From the feed, the BLACK wire is HOT and the WHITE wire is NEUTRAL. DO NOT REVERSE these leads.

If the frame of the dishwasher is not grounded (which, from your description, I suspect that it's not), a VERY SERIOUS SHOCK HAZARD could result from wiring it up backward.

That said, the water valve is operated on AC current and thus could care less about polarity of the current coming into it. The fact that you reversed input polarity and it worked is purely coincidence. The fact that you opened the circuit when you made the switch may not be, but ALWAYS follow this convention: BLACK-TO-BLACK, WHITE-TO-WHITE, AND BARE TO GROUND. I can't emphasize this enough.

Although the ground and the neutral lead are ultimately connected to the same buss NEVER use the ground lead as a conductor. ALWAYS connect the white wire to the neutral (white) side of the circuit.

And PLEASE be sure that your neutral buss is well grounded from the breaker box. This could cause a VERY SERIOUS SHOCK HAZARD if it is not. Not to mention it could affect how any appliances and other devices connected to the circuit might work.

Posted on Jun 27, 2009

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Posted on Jan 02, 2017

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