Question about Motorola Mobility Moto Q

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Moto Q9 Will turn on, but gets stuck on the Windows Mobile screen

I have a Moto Q9 with AT&T as my provider. For the last day, the phone has been incredibly laggy [especially with text messages, but with everything really] for hours at a time, but then it reverts back to it's normal speed. This morning when I tried to turn it on, it turned on, but could not get past the Windows Mobile screen. Is there something I can do to reset it? The center select button does not work for my model, or because of the problem my phone currently has. Any help would be appreciated!

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MAKE SURE YOU HAVE EVERYTHING YOU WANT SAVED TO YOUR STORAGE CARD.
mine has done this many times and i had to master reset it.
turn the phone off. turn the phone on. hold down the center button when the M shows up. then hit yes when it asks for master reset

Posted on Jul 01, 2009

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Posted on Jan 02, 2017

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boot_c_03.08.00r_mpap Paul Sager from FixYa has posted a solution for this problem previousley (as below). I have tried the Motorola and Verizon sites (tried the store as well) and the software is not available to flash the phone. Do you know of a site that would still have it available? Or can this question be sent to Paul to further comment on it? All I want to do is recover the phone numbers, notes and calandar from the phone via Activesync or Windows. Paul Sager 2335 Solutions July 14, 2010 I can help you with your Motorola Moto Q. What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence. This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware. The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.) If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times. My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone. I hope that helps.

Oct 09, 2012 | Motorola Mobility Moto Q

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