Question about SanDisk Sansa e260 MP3 Player

1 Answer

MP3 not being recognized by computer

My MP3 tries to refresh database... then screen goes black and two green dots next to a short white line appear in the lower left corner of the screen. The MP3 then will not allow me to move on...

Posted by on

1 Answer

Re: MP3 not being recognized by computer

My opinion.
No one here seems to understand the question...unless it's just me.
Not being recognized by computer means you should not be able to disconnect the device safely. Am I right?
I cannot seem to disconnect the device safely, which means that the refresh database option will not display and do so!

Posted on Dec 09, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Refresh database

I think that there is viruses on it. Try to scan it and see what happened.

Feb 24, 2010 | SanDisk Sansa e260 MP3 Player

1 Answer

On the intro screen it freezez and eventually goes to the next screen and says refreshing database but it dosent refresh

This seems to happen when the database gets corrupted.

1. Turn off the player.

2. Plug the usb cable to the computer, don't plug it to the player.

3. Slide the lock switch to the right, you will see an orange strip.

4. Hold the menu button to start the player. Don't release it yet. Wait until a shutdown message appears and the player goes off again.

5. Plug the usb cable to the player end. The player should go on again. The player should mount as a disk on your computer. Find this disk and back up its contents.

6. Format the player, as explained elsewhere.

7. Disconnect the usb cable. This time the database should refresh properly. Once this is done, slide the the lock switch to the left and turn off the player.

8. Turn the player back on. It should work, but you will have to load your stuff again.

9. Redo steps 1 to 5, except that now should copy your music, videos, etc, back into the player.

10. Repeat step 7.

11. Turn the player back on. It should work again.

Dec 10, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Frozen while on the refresh database screen

Try holding the power button for about 15-20 seconds. This usally shuts the whole thing down.

It may refresh the database as normal next time.

Nov 18, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

Sandisk sansa e260 refresh database error

is there a reset butten somewhere on it well if it is then get a paper clip and un bend it a press rest and then turn on your sandisk sansae260 and see what it say and maybe that will sovle your problem Have a great happy fun day

Jul 20, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa MP4 player is not recognized by my computer and it stays on the refresh database screen

Mostly this kind of problem occurs in sansa due to incompatible settings. Try the MSC mode in the setup instead of the normal mode. Then the player will appear as a unique drive. Copy the music files to appropriate folders and eject the drive. The database will then refresh again...Also reset the settings to factory default atleast once.


Have a nice day...I hope that this solves ur problem :)

May 04, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Not turning on

Mine is almost the same except I don't get the dots. The screen only works when it's plugged up to the computer.

Jan 28, 2008 | SanDisk Sansa e200 MP3 Player

1 Answer

Sansa e250 wont turn on

try holding the power button for20 seconds or the power and play button at the same time for20 seconds.

Dec 24, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Refresh database fail

ALL DATA WILL BE LOST WITH THIS PROCEDURE!! You can try a ROM recovery. - TURN OFF UNIT - Place hold switch so orange shows - Hold down the REC button with the red dot on the side of the player. - Whilst holding the REC button, press the power button as if to turn on the unit - Let go of the REC button You should see the recovery console. YOU WILL LOSE ALL DATA!! However you will also have a working player. Hope this helps.

Aug 21, 2007 | SanDisk Sansa e260 MP3 Player

2 Answers

Refresh Database

This is happening alot aparently, Sandisk is telling everyone to just reset it but that aparently isnt really working. only suggestion is to set the USB mode to MTP and try it.

Aug 02, 2007 | SanDisk Sansa e260 MP3 Player

Not finding what you are looking for?
SanDisk Sansa e260 MP3 Player Logo

65 people viewed this question

Ask a Question

Usually answered in minutes!

Top SanDisk MP3 & Digital Media Players Experts


Level 3 Expert

94198 Answers

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a SanDisk MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides