Question about Kenmore Dehumidifiers

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This is the 2nd one in 1 1/2 months. The 1st one did not pump water through the hose and the compressor died. Just replaced it and the new does not seem to pump water either. The bucket has water in it even though pump is on. Calls Sears and they cannot find anything wrong. Suggest replacing it again. It his model a lemon? Thanks, Ron

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  • Ron Beckerman
    Ron Beckerman Jun 28, 2009

    Thanks, but only 6 feet and it says it can pump up to 15 feet.

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  • 393 Answers

It may have to do with how far vertical the water has to be pumped.

Posted on Jun 27, 2009

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My dehumidifier does not collect any water the motor is running however no evidence that it is picking up any water.


Could be 1 of 2 things. 1st, the compressor is bad and not building pressure or the system has no Freon in it. If the compressor is bad then throw it out and get another one, not worth fixing. If low on Freon you will need to buy line taps, the Freon used in unit and will need a set of ac gauges and a vacuum pump. By the time you buy the tools needed to fix it would be cheaper to buy another one unless you already own the tools. A dehumidifier is nothing more than a air conditioner that works backwards like a heat pump.

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GENERAL INFO ERROR CODES PROBLEM PARTS SOLUTION E1 NOT ENOUGH WATER INLET VALVE CLEAN OR REPLACE E2 NOT DRAINING DRAIN PUMP KINKED HOSE--ADJUST HOSE TOO HIGH--ADJUST PUMP FAULTY--REPLACE E3 WATER TEMP TOO COOL THERMOSTAT STAT OPEN--REPLACE TIMER CONTACTS OPEN-- REPLACE HEATER OPEN--- REPLACE ABOVE FAULTS CAN ALSO CAUSE TIMER TO STALL(TIMER STOPS TO ALLOW HEATING OF WATER) TIMER WOULD STALL AT THE 2,5,7 AND 10 O'CLOCK POSITION E4 OVERFLOW SWITCH ACTIVATED CHECK FLOAT IS FREE CHECK LEVEL OF D/W SOAP- AMOUNT AND KIND WASHARM STUCK OR SPLIT E5 E6 & E7 TEMP SENSOR THERMOSTAT REPLACE ERROR CODES: DDW497W Problem Solution Error 1 Water supply is turned off Turn water supply on Detached / damaged pipe Replace / readjust pipe Low water pressure Requires min. 0.04Mpa water pressure Defective water fill valve Replace water fill valve Damaged or defective wiring Repair the wiring Defective pressure switch Replace pressure switch Heavy water usage elsewhere in home Use unit when water usage is at a minimum Defective electric control Replace electric control Error 2 Sump or filter is obstructed Clear the sump and filter Damaged/defective drain pump Repair or replace drain pump Drain hose is obstructed or detached Clear out/readjust drain hose/tighten clamps Defective pressure switch Replace pressure switch Damaged or defective wiring Repair the wiring Defective electric control Replace the electric control Error 3 Voltage is too low Minimum voltage of 198 V Damaged/ defective thermostat Replace the thermostat Damaged or defective wiring Repair the wiring NTC thermistor damaged/out of position Replace or readjust the thermistor Damaged/ defective heating element Replace the heating element Defective electric control Replace the electric control Error 4 Sump or filter is obstructed Clear the sump and filter Loose or damaged sump pump/drain pump Repair or replace sump pump/drain pump Drain hose is obstructed or detached Clear out/readjust drain hose/tighten clamps Defective pressure switch Replace pressure switch Loose heater element Tighten heater element mounting nuts Loose spray arm Tighten spray arm Damaged or defective wiring Repair the wiring Defective electric control Replace the electric control Defective Microswitch Replace microswitch Float- defective or not in the right position Reajust / replace float Error 5 Damaged/ defective power switch Replace power switch Damaged or defective wiring Repair the wiring Defective electric control Replace the electric control Error 6 NTC thermistor damaged/out of position Replace or readjust the thermistor Temperature is too low Temperature should be above -20? Damaged or defective wiring Repair the wiring Defective electric control Replace the electric control Error 7 NTC thermistor damaged/out of position Replace or readjust the thermistor Temperature is too high Temperature should be below 120? Damaged or defective wiring Repair the wiring Defective electric control Replace the electric contr

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1 Answer

I have a keystone 70b dehumidifier. the hose is attached but won't continuous drain. The bucket keeps filling. When I take the hose off, water comes out so I know there isn't a plug that needs to be...


1st make sure the unit is level , sometimes we forget that it needs to be perfectly level to drain out
2nd this also might be a case where unit runs so long and for so long that it never rests, this might sound funny but its not most units need a cool down period where the internal parts cools off and the fluids run out only when the fan inside shuts off , the humidistat should be set at 70% Rh this should allow a bit of a rest period if not you unit is too small for the task you gave it

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1 Answer

I have a Danby dehumidifier model DDR6011R and it runs but I have yet to empty any water from it. I have used other dehumidifiers in the same area and they take out tons of water. What's the problem


1st ck your humidistat settings yes the fan can run but not the compressor to take water out
2nd ck your filters could they be blocked ?
and last but not least if the unit is more than a few years old its not as efficient as newer units and will take much longer to work consider an upgrade to a newer unit , also moisture levels in basements vary due to season , winter not as damp as summer so volume of water removed will change
use an external humidy gauge to verify it working correctly there not so expensive now and can be gotten most places that sell dehumidifyers 70 % rh is considered normal

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1 Answer

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The drain hose may have become disconnected from the drip pan as well. To check, turn off the humidistat to stop the dehumidifier from running. Next disconnect the cord from the power supply. Remove the six screws holding the cabinet side (with the label) from the cabinet and remove the cabinet side. The drain hose connects to a nipple on the bottom of the drip pan.

Contact Therma-Stor service for further inquiries at 1-800-533-7533 - they are located in the USA and are very helpful.

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1 Answer

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1 Answer

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JTHOMEFIX

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