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test this steps and fix it. God bless you
1.
The Mouse
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There are two examples of a computer freezing up. One
is when a single program on the computer is frozen, while the other is when the
entire system freezes up. To determine which type of problem a computer is
experiencing, attempt to move the mouse on the screen. If the mouse pointer is
visible and moves, the issue is with a single program. To determine which
program is frozen, bring up the Windows Task Manager. This can be done by right
clicking a blank area of the taskbar and selecting "Task Manager," or
by pressing the keyboard shortcut "Ctrl+Alt+Delete" and selecting
"Task Manager". The program or programs that are frozen will show as
"Not Responding" on the Applications tab of the Task Manager. Click
the frozen program and click "End Task" to close it. Visit the
program's website for specific troubleshooting tips if the program continues to
freeze. If the mouse pointer is stationary on the computer screen, the entire
system is frozen.
Unfreezing a Frozen Computer
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If the entire system freezes up, it will need to be
rebooted. To do so, hold down the "Ctrl" and "Alt" keys.
While holding both keys down, press the "Delete" key twice. This
should shut down the system and automatically restart it. If the computer does
not respond, try the keyboard shortcut once more. If it remains frozen and does
not reboot, you will need to perform a hard shut down. This simply means
pressing and holding down the power button until the computer completely shuts
down. Once it has shut down, leave it off for a few minutes and then turn the
power on once more.
Continuous Freezing
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A frozen computer might be a one-time occurrence, or it
could be the sign of a more serious problem. If the computer continues to
freeze up, there are several items that should be checked out. The first step
to take is looking at any recently installed software. Programs such as
freeware or shareware often contain malware that can damage the system. Even
reputable software can contain a damaged file. Uninstall recently added
programs and determine if that was the cause of the computer freezing up. To
uninstall a program, go to the Control Panel from the Start Menu. Select
"Add/Remove Programs" in Windows XP or earlier, or "Programs and
Features" in Windows Vista. In the list of installed programs, select the
one to be removed and click "Uninstall." Follow any prompts and
restart the computer when the process is complete. Next, update and run both
the antivirus program and spyware removal program installed on the computer, or
use the link provided in resources. Check the Windows website and download any
updates.
System Tools
Finally, you will want to check the available space on the computer's
hard drive and use the built-in error checking and cleaning tools. Go to
"My Computer," right click "Local Disk (C:)" and click
"Properties." On the "General" tab, make sure there is
sufficient free space. The "Disk Cleanup" tool will free more space
by deleting unnecessary files. Click the "Disk Cleanup" button to run
the tool. On the "Tools" tab there are more tools that can solve the
problems causing a computer to freeze up. The Error Checking Tool finds and
corrects hard disk errors and the Defragmentation tool will reorganize system
files, helping the computer run better.
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