Question about HP OfficeJet 6210 All-In-One InkJet Printer

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Everything works but the scanning, it says i need to install or run a software for this feature! please help!

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Hello, the software to use for the HP scanners is called "HP Image Zone" and can be found in your install cd or in HP's website.
Hope this helps 

Posted on Jun 27, 2009

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Posted on Jan 02, 2017

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In order to use the scanning feature you would need to install the drivers and other software that comes with the printer. If you haven't install either, please visit http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=3571755
and download the drivers for your operating system. It should come with some sort of imaging suite that would allow you to scan documents and save them to the computer.

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Hey,

the drivers and software are available on the hp page, let me get you the correct ones, which windows are you using?

Thanks,
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When i try to scan, it says need to install or run device software for feature


if your printer came whith a disc make sure you install everything on the disc to your computer or if you have already done that if the disc had a scanning program try using that

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Jun 28, 2009 | HP PSC 2175 All-In-One InkJet Printer

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Will not let me scan documents


install the software first and then you will be able to scan its just that the scan options are not getting detected from the software on the computer that assigns the scanning options.


IF the software is installed then open hp solution centre and point to settings.Then point to scan settings and click on scan to setup and move all the items on the left to the right by selecting each one and pressing the right arrow button and click on ok and now check you will be able to scan

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Computers not sensing scanner via LAN


Scanning over network usually requires software to connect. First go to the drivers page as below. Windows Vista | Windows XP, download the latest drivers (the Full Feature one) as well as the firmware update for the OfficeJet. Plus the "Update" files that's dated newer than the Drivers.
Upgrade the firmware (this will reset all custom settings in the OfficeJet like IP address) with a USB connection.
Run the full feature installer and if there is an option for Networked OfficeJet, then tick it. Also you may need to change/disable firewall for the installer to pick up the networked OfficeJet.
Scanning over the network usually connects with a customized TCP port. And most likely the Windows "Scanners and Cameras" will not pick up network scanners unless it's been defined manually (installer can do this part).

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SmarThru Office can't see scanner (nor can word)


Windows is using Window's default scan driver, so it's working only within Windows scan wizard feature. You will need to install the Scan Driver separately to work with SmarThru and other software. The Scan Driver is available at Samsung website.

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No scan options msg when I try to scan


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HP PSC 2355 all-in-one printer not scanning


You need to start the HP software that's installed on your PC.

In Win XP, go to Start menu, look down the list of installed programs, and click on HP Director to start it up. Your scanner should work now, either from the scan buttons on the printer, or from the scan options within HP Director.

Nov 11, 2008 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

How to get the scanner working


Did you d/l the software program or just the drivers?
If you downloaded the softwared along with the drivers, then you should have a program that you should have installed that you can start up and then run different options from your computer.
The file that you should have downloaded should have been a 163 MB file. The description of the file is:
The Full Feature Software solution supplies full access to the many features of the All-in-One device and is intended for Users who want more than just a basic print and scan driver.
Here is the link to HP's Site for the d/l:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-47767-1&lc=en&cc=nz&dlc=en&product=390315&os=2093&lang=en

Good luck,
Hope this helps.
If I have helped you with your question, please remember to leave a feedback and or rating for me.
Thanks
Mac

Feb 14, 2008 | HP PSC 1610 All-In-One InkJet Printer

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