Question about Brother IntelliFax-2820 Laser Fax

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Can't receive faxes

I can send a fax but cannot receive one. the phone rings, the connection is made and the machine says receiving but nothing comes through

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  • rontcpa Jun 29, 2009

    Thanks for your help but it is set on fax.

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  • Expert
  • 313 Answers

The problem is in the recieve mode you have it set to tel/fax you need to set it to fax if yu have it on auto or te/fax if you pick the phone up you have to press the start bbutton to get the fax through if you are only using it as a fax set it to fax .. it will then go strait through.. good luck..A

Posted on Jun 28, 2009

6 Suggested Answers

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Posted on Jan 02, 2017

  • 7 Answers

SOURCE: Can't receive outgoing faxes, but CAN receive in-house faxes

MAKE SURE YOUR PHONE LINE IS PLUGED INTO THE JACK ON THE FAX THAT IS MARKED LINE ALSO CHECK THAT THE MODE KEY IS SET TO FAX

Posted on Oct 24, 2007

  • 504 Answers

SOURCE: Brother Intellifax 770 fax machine failure to receive faxes

Unfortunately, you will not be able to use this machine with a digital phone line. It is only capable of receiving an analog signal, and cannot distinguish the digital incoming signal. You would be better off using a service to send and receive faxes via e-mail, or getting a digital fax machine. Sorry.

Posted on Mar 24, 2008

SOURCE: Brother Intellifax 770 fax machine failure to receive faxes

I work for comcast and the main problem with receiving fax's is, you have to have the voicmail through comcast set to 5 rings to pick up, and the fax maching must be set to 2 ring counts, with Brother fax machines this should fix the problem, with any other fax sometimes you have to also change the setting from anolog to digital. Always check with manual to make sure fax machine is digital compatible.

Posted on Aug 08, 2008

Healeyman
  • 1198 Answers

SOURCE: My fax machine will send faxes but not receive them. I have made sure it is plugged in and connected but no faxes will come through. Please Help!

If you have an answering machine, have it answer at three rings. Have the fax answer at five rings. Let the answer machine go thru it's cycle, and see if the fax picks up.

Posted on Apr 27, 2009

greg_margo
  • 1959 Answers

SOURCE: I am having problems receiving a fax.

Check the number of rings your fax machine is set to. Chances are, the answering machine is set up for 4 rings and the fax machine is set up for 6. If this is the case, change the number of rings on your fax machine to 2 or 3 rings to ensure an incoming fax will go directily to the fax machine. If the fax doesn't recognize the call as a fax, it will go through to the answering machine.

Posted on Jul 17, 2009

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Hp officejet 6500 instructions for receiving a fax? Thanks


You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the device automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.)
If you receive a legal-size fax and the device is not currently set to use legal-size paper, the device reduces the fax so that it fits on the paper that is loaded. If you have disabled the Automatic Reduction feature, the device prints the fax on two pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the
device memory until the copying finishes. This can reduce the number of fax pages stored in memory.
This section contains the following topics:
• Receive a fax manually
• Set up backup fax reception
• Reprint received faxes from memory
• Poll to receive a fax
• Forward faxes to another number
• Set the paper size for received faxes
• Set automatic reduction for incoming faxes
• Block junk fax numbers
• Receive faxes to your computer (Fax to PC and Fax to Mac)
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax.
NOTE: You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is:
• Directly connected to the device (on the 2-EXT port)
• On the same phone line, but not directly connected to the device
NOTE: The automatic document feeder must be empty to receive a fax. If there are documents in the ADF, then the device will not be able to receive incoming faxes.
To receive a fax manually
1. Make sure the device is turned on and you have paper loaded in the input tray.
2. Remove any originals from the document feeder tray.
NOTE: The automatic document feeder must be empty to receive a fax. If there
are documents in the document feeder, then receiving the fax will be
unsuccessful.
3. Do one of the following to answer a fax manually:
• Set the Rings to Answer setting to a high number to allow you to answer the
incoming call before the device answers.
• Turn off the Auto Answer setting so that the device does not automatically
answer incoming calls.
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine.
5. When you hear fax tones from a sending fax machine, do the following:
a. Press START FAX Black or START FAX Color on the device control panel.
b. When prompted, select Fax Receive.
NOTE: Depending on your country/region, the device might receive the fax
automatically when you hear fax tones from the sending fax machine.
6. After the device begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.

Jan 30, 2011 | HP 1250 Plain Paper Thermal Inkjet Fax

1 Answer

Can't receive fax's......how do you set it up to receive...thank you


Hi,

In the HP Solution Center, click Settings, point to Fax Settings & Setup,
and then click Fax Setup Wizard.

After you have connected the phone cord to the port labeled 1-LINE, run the
fax test again to make sure it passes and the HP All-in-One is ready for faxing.
Try to send or receive a test fax.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.

Scenario 2

If you are not using a distinctive ring service, check to make sure that the
Distinctive Ring feature on the HP All-in-One is set to All Rings. For
information, see Change the answer ring pattern for distinctive ringing.
? If Auto Answer is set to Off, you will need to receive faxes manually;
otherwise, the HP All-in-One will not receive the fax. For information on
receiving faxes manually, see Receive a fax manually.
? If you have a voice mail service at the same phone number you use for fax
calls, you must receive faxes manually, not automatically. This means that
you must be available to respond in person to incoming fax calls. For
information on setting up the HP All-in-One when you have a voice mail
service, see Fax setup. For information on receiving faxes manually, see
Receive a fax manually.
? If you have a computer dial-up modem on the same phone line with the
HP All-in-One, check to make sure that the software that came with your
modem is not set to receive faxes automatically. Modems that are set up to
receive faxes automatically take over the phone line to receive all incoming
faxes, which prevents the HP All-in-One from receiving fax calls.
124
HP Officejet 6300 All-in-One series
?
?
User Guide
Note Some digital answering machines might not retain the
recorded silence at the end of your outgoing message. Play back
your outgoing message to check.
If the HP All-in-One shares the same phone line with other types of phone
equipment, such as an answering machine, a computer dial-up modem, or a
multi-port switch box, the fax signal level might be reduced. The signal level
can also be reduced if you use a splitter or connect extra cables to extend
the length of your phone. A reduced fax signal can cause problems during
fax reception.
To find out if other equipment is causing a problem, disconnect everything
except the HP All-in-One from the phone line, and then try to receive a fax. If
you can receive faxes successfully without the other equipment, one or more
pieces of the other equipment is causing problems; try adding them back one
at a time and receiving a fax each time, until you identify which equipment is
causing the problem.
If you have a special ring pattern for your fax phone number (using a
distinctive ring service through your telephone company), make sure that the
125
?
If you have an answering machine on the same phone line with the HP All-in-
One, you might have one of the following problems:
- Your answering machine might not be set up properly with the HP All-in-
One.
- Your outgoing message might be too long or too loud to allow the HP All-
in-One to detect fax tones, and the sending fax machine might
disconnect.
- Your answering machine might not have enough quiet time after your
outgoing message to allow the HP All-in-One to detect fax tones. This
problem is most common with digital answering machines.
The following actions might help solve these problems:
- When you have an answering machine on the same phone line you use
for fax calls, try connecting the answering machine directly to the HP All-
in-One as described in Fax setup.
- Make sure the HP All-in-One is set to receive faxes automatically. For
information on setting up the HP All-in-One to receive faxes
automatically, see Set the answer mode.
- Make sure the Rings to Answer setting is set to a greater number of
rings than the answering machine. For more information, see Set the
number of rings before answering.
- Disconnect the answering machine and then try receiving a fax. If faxing
is successful without the answering machine, the answering machine
might be causing the problem.
- Reconnect the answering machine and record your outgoing message
again. Record a message that is approximately 10 seconds in duration.
Speak slowly and at a low volume when recording your message. Leave
at least 5 seconds of silence at the end of the voice message. There
should be no background noise when recording this silent time. Try to
receive a fax again.

Scenario 3

The HP All-in-One might be dialing too fast or too soon. You might need to
insert some pauses in the number sequence. For example, if you need to
access an outside line before dialing the phone number, insert a pause
following the access number. If your number is 95555555, and 9 accesses
an outside line, you might insert pauses as follows: 9-555-5555. To enter a
pause in the fax number you are typing, press Redial/Pause, or press the
Space (#) button repeatedly, until a dash (-) appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to
the phone line as you dial. You can set the pace of your dialing and respond
to prompts as you dial. For more information, see Send a fax using monitor
dialing.
? The number you entered when sending the fax is not in the proper format or
the receiving fax machine is having problems. To check this, try calling the
fax number from a telephone and listen for fax tones. If you cannot hear fax
tones, the receiving fax machine might not be turned on or connected, or a
voice mail service could be interfering with the recipient's phone line. You
can also ask the recipient to check the receiving fax machine for any
problems

Dec 03, 2010 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Can't send or receive faxes


it's most likely the compression on the phone line or you need to set up your fax machine for proper receive mode.
Contact your phone service provider to see if they support faxes.
(Faxes cannot handle nearly as much compression as standard voice)

Jun 09, 2010 | Canon PIXMA MX300 All-in-One Printer

2 Answers

Can't receive a fax


Go to menu option and choose the option fax and set the parameter like auto receive or manual set the ring auto answer mode after certain ring. If it is in auto receiving mode it will receive the fax after the ring which you set. Make sure the phone wire which you insert in fax machine getting proper dial tone and getting out going calling facility.
Have a nice day and do not forget to rate please...!

Mar 15, 2010 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

My fax machine will send faxes but not receive them. I have made sure it is plugged in and connected but no faxes will come through. Please Help!


If you have an answering machine, have it answer at three rings. Have the fax answer at five rings. Let the answer machine go thru it's cycle, and see if the fax picks up.

Apr 27, 2009 | HP 1220 Plain Paper Inkjet Fax

2 Answers

Canon MP530 receive fax issues


Receive Mode Settings Select from the following receive mode options to suit your needs. Once you've decided on which receive mode to use, follow the below instructions to set the receive mode using the operation panel. Receive Mode Setting
  1. Press the <FAX> button to enter Fax mode.
  2. Press <Menu>.
  3. Press the right or left arrow button to select [Receive mode settings], then press the <OK> button.
  4. Press the up or down arrow to select the receive mode that best suits your needs, then press <OK>.

Types of receive mode
Select the receive mode according to your needs.
Receive mode
Purpose
FAX/TEL AUTO SW When you want to receive faxes automatically as well as voice calls. FAX ONLY MODE When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only. DRPD When you have subscribed to a DRPD service with your telephone company. MANUAL MODE When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually. ANS.MACHINE MODE When you want to receive voice messages on your answering machine and receive faxes automatically. FAX/TEL auto switch
FAX :
The machine does not ring but will receive the fax automatically. Voice call :
The phone attached to the machine will ring. Pick up the handset to answer the call. Note:
  • Ring start timing and Telephone ring length can be specified in FAX/TEL auto switch in the Receive mode settings.
  • If you want the telephone to ring when it receives a fax, connect a telephone to your machine and enable the Incoming ring settings in RX settings.
  • The phone attached to the machine may not ring depending on the telephone type you are using.

FAX only
FAX * :
The telephone does not ring. The machine will receive the fax automatically. Voice call :
You will not be able to answer the call. * If you want the telephone to ring, connect the telephone to your machine and enable the Incoming ring settings in RX settings menu.


DRPD
FAX :
Your telephone line will ring according to the ring pattern you have chosen and receive the fax automatically. Voice call :
Your telephone line will ring according to the ring pattern you have chosen. Pick up the handset to answer the call. Note: Specify the FAX pattern in the DRPD: Set FAX ring pat. in RX settings menu.

Manual RX
FAX :
The telephone attached to the machine will ring. Pick up the handset and if you hear a beep tone, press the <Color> or <Black> button on the machine to receive the fax. Voice call :
The telephone attached to the machine will ring. Pick up the handset to answer the call. Note: If you are far from your machine, you can use the remote receiving function to receive faxes. Pick up the handset of the telephone connected to the machine and press 25 (the remote receiving ID).

Ans. machine connect
FAX :
First the answering machine connected to your machine will respond to an incoming call, and then the machine will receive faxes automatically. Voice call :
The answering machine connected to your machine will respond to an incoming call. Note:
  • Set the answering machine to answer on the first or second ring.
  • The entire message should be no longer than 15

Nov 24, 2008 | Canon PIXMA MP530 All-In-One InkJet...

1 Answer

Not receiving fax on my Lexmark X6570 coming from a computer


on a lexmark if someone send you a fax ,first the machine has to be in fax mode ,then when the phone start ringing you have to press the start button or #9 button

Oct 03, 2008 | Office Equipment & Supplies

2 Answers

Cannot receive faxes, but can send


Hello,
I can send faxes from my HP Fax 1010, but cannot receive them. I can dial the number from another phone but it will keep ringing and the machine never picks up. We have tested the phone line and all seems well. Is there some setting on the fax machine itself that I need to change in order to receive? Any assistance you can provide would be greatly appreciated.

Aug 25, 2008 | HP 1010 Plain Paper Inkjet Fax

1 Answer

HP640 not receiving with Distinctive Ring Option


You need a dedicated ANALOG phone line.

A DSL filter screens out ANALOG signals to a DSL device.not the other way around. There are no DIGITAL fax machines.

Aug 10, 2008 | HP 640 Inkjet Fax Machine

1 Answer

Can't get this fax machine to work with my answering machine


I have the same problem. I can send a fax, but if I try to receive a fax, the distinctive ring goes off, and it says RECEIVE on the display, but it doesn't receive anything, and there is nothing in the memory. Any ideas? PLEASE HELP!!!!!

May 24, 2008 | HP 640 Inkjet Fax Machine

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