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I get an hp cueing error on my new officejet 6500 when I try to scan a document in.

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Hi there,

  • Unplug the printer cable from the computer.
  • Unistall the printer drivers from Device manager and also unistall the all the printer appications
  • restart the computer
  • try to download drivers from the website
  • after installing drivers and software it will ask you to connect the printer.
  • then you can connect the printer and and try to Print the test page.
Hope this help. Please Rate My Response! Thanks!
CF

Posted on Jun 27, 2009

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When I try to scan a document on my HP Officejet 4500, a box appears stating the LCD list needs upgraded. What does that mean, how do I do that and why hasn't this happened before when I scanned?


This means the printer has lost the front panel menu items, likely due to some Microsoft update or firewall update in the computer.

Launch the HP solution center on the computer. Click the SETTINGS button. Hover over or click the SCAN SETTINGS button, and choose SCAN TO SETUP. Add or remove items depending on the options you wish to be available at the time of scan, and click UPDATE DEVICE.
Your scan options should now be available from the front panel of the device.
If this did not work, try again in 30 minutes.

If this still didn't work, you may need to uninstall and reinstall the software.

NOTE: these instructions assume you are using the CUE13 (black interface) software.
If you are not, uninstall the software and drivers for the printer that you are using, and go to the HP website, and get the latest drivers and CUE software.

Jul 22, 2011 | HP Officejet 6500 Wireless All-in-One...

1 Answer

HP CUE-SCANNING FLOW COMPONENT MESSAGE EACH TIME I TRY TO SCAN A DOCUMENT


When you have the Error on the Screen - Dont close it

Click START - Click RUN - Type SERVICES.MSC - Click ok

You will find
HP Cue Device Discovery in the list - doubt click and click Disable
HPQSCX08 - Double click and Click Disable

The Error should Disappear. Close Solution Center and Re-open and try Scanning.

Jun 23, 2010 | HP DeskJet F4280 All In One Printer InkJet

2 Answers

I cannot scan to my HP Officejet 6500


Go to "program files" then "hp" then "digital imaging" then "bin" then "hpiscnapp" and double click to open it. ( in other words c:\program files\hp\digital imaging\bin\hpiscnapp)

When you go to the file, right click on "hpiscnapp" to CREATE A SHORTCUT ON YOUR DESKTOP in case you forget where the file is next time.

May 09, 2010 | HP Officejet 6500 Wireless All-in-One...

1 Answer

How do I scan a document on a officejet 6500?


To scan a document using your unit, the full feature driver software should be installed in your computer.

You can download the full feature driver from the following HP web link:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=uk&lang=en&product=3795406&

Please visit the following HP web link:

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=31271&tmp_task=useCategory&lc=en&dlc=en&cc=uk&lang=en&product=3795406

:) Dr Tony

Apr 12, 2010 | HP Officejet 6500 Wireless All-in-One...

1 Answer

My hp officejet 6500 will not print pdf files . A single blank page comes out but nothing else.


have scanned records into my computer via hp officejet 6500 scanning software. when i come to print i only get the top half of the document printed on the bottom half of the page - help!!!

Oct 27, 2009 | HP Officejet 6500 Wireless All-in-One...

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