Microsoft Office Standard for PC
Problem for Microsoft Office Standard for PC

My.freeze.com




By phil_regina1 on Jun 27, 2009

" "
I can't seem to get rid of my.freeze. If I try to uninstall, I get a dialog box that says "uninstall cannot determine the product you have installed,and cannot continue. Please contact support@w3i.com for product support." I afraid to contact them, because if their software causes this many problems, I doubt they'll be much help getting rid of it.

Best Solution

posted on Jun 27, 2009
Very Helpful)

crikt1

Rank: Wiz 
Rating: 76%, 50 votes
freeze is full of adware and other bugs and trackers too. Many FREE products on the internet are. My search, free emoticons (u no the 1) and many gadgets are this way.
Aside from backing up your personal files and doing a recovery, it is very hard to remove them completely for your computer.
(XP)Disconnect from the internet(unplug line)then you can use add/remove in control panel. Then go into file system...open a folder and then hit show folders in the command bar above the main viewing area. The files will show to the left. Click plus sign next to My Computer,then next to local disk. Then programs. Look for and delete the folders that are obviously from freeze. If it won't let you then open those folders and delete the items inside, one at a time.
Now, go run a search for freeze and tell it to look in hidden and system folders. Delete the stuff you find, being carefull not to delete some part of another program.
Now, go back to filing system, to below program folder and click plus sign next to Windows. Scroll down to Prefetch folder and open it. Click edit, select all and delete those files. Restart
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