Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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OUR DYSON DC 17 ANIMAL HAS A SMELL OF ABOUT 50 DOGS THAT HAVEN'T HAD BATHS FOR A YEAR.. WE HAVE TWO DOGS IN THE HOUSE AND THEY ARE KEPT CLEAN. WE'VE WASHED THE CANISTER, THE FILTER,BRUSHED OUT THE HOSES.. NO CHANGE... ANY IDEAS?

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  • 365 Answers

Try buying "Citronella" from an essential oils dealer (maybe eBay?) Apply 6-12 drops on the paper filter element...you'll LOVE the smell.
P.S.
Haven't you asked this question before?

Posted on Jun 28, 2009

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Posted on Jan 02, 2017

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Don't blame the vacuum, blame the dogs for getting wet. But seriously, you may have to make a heavy application of disinfectant spray inside the machine. Aterwards, the entire house will have the delightful odor of disinfectant but at least the wet dog odor will be gone.

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I Have the Dyson dc23 animal stowaway canister motorhead. i want to clean the upper orange section as it is starting to hold the smell of dogs and dust but i can only seem to find videos on the upright...


Hi Ashley,

I have the DC17 Animal and my assumption would be that you could clean your canister the same way as you could clean an upright.

I've found Dyson's site pretty useful (for this specific question it may be outside their scope but maybe worth a try) http://www.dyson.com/support.aspx

I hope that's at least somewhat helpful.

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Hi Ashley, it's Jack at Dyson.

I'm sorry to hear you've had difficulty with your DC41 Animal's brush bar. Although I note you've already tried resetting it, I would encourage you to try again - please make sure that you've reclined the machine into the vacuuming position as the brush bar will never rotate when the machine is standing upright. Try pressing the silver brush control switch (next to the red on/off switch) twice while the machine is turned on and reclined.

If you do need further help after trying this, please contact us directly so we can confirm if we're able to help under the terms of your DC41 Animal's 5-year warranty. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
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My DC 17 will not clean carpets....when I push the button to engage the brush to clean carpets it does not work...the vacuum is in the proper position for carpet cleaning


Hi there,

I'm sorry to hear you're having difficulties with your DC17. It's a good idea to check for anything which might be obstructing the brushbar or cleaner head - the easiest way to do this is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=956&product=DC17-ANIMAL


This should allow you to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

Kind regards,

Jack
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Aug 29, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

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My Dyson DC 17 stopped running yesterday. I have let it cool for 24 hours, removed any string wrapped around beater brush bar, and tried multiple outlets. Any ideas?


Hi there,

Sorry to hear about the problem you've had with your DC17. To make sure everything is correct with your machine, please visit the Support section of our website and run through these simple troubleshooting steps:

http://www.dyson.com/support/help.asp?article=52&product=DC17-ANIMAL

If you're still having difficulties, please get in touch with us free on 1866MYDYSON, or email us at askdysonUS@dyson.com so we can provide further assistance.

Kind regards,

Jack
Dyson Customer Service

Jul 20, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Animal vac gets dog hair in the HEPSA filter,


no id try call Dyson
Customer Service - 866-693-9766

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Dc 14 animal emits a terrible smell after about ten minutes of us


You can take a Febreze sheet and put it into the canister/dirt bin where the dirt spins around. It'll spin around whilst you vacuum your house and it'll spread the fragrance through the vacuum and hopefully get rid of the smell for you.

You can also blow out the cyclone with an air compressor or a leaf blower by opening the bin door on the bottom of the dirt bin and blowing up the cyclone in the middle - perhaps there is something lodged up there that is causing the foul odor.

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