Question about HP Officejet 5610 All-In-One InkJet Printer

8 Answers

HP Officejet 5600 All-in-One series

"Cartridge error...Remove and re-insert cartridge on right"

I have done this repeatedly.I have cleaned the cartridge. Still no printing.

Any ideas?

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  • 10 more comments 
  • Earlduke Nov 12, 2007

    Using " refilled " Cartridges. Error message says " Cartridge error" I first
    installed the color cart. When I tried to print ..I got the error message. Then
    I installed a Black Cartridge. NOW...I get the error message that says ,,,

    CARTRIDGE ERROR for both Carts !!! The tech says ...Try "" Genuine " HP. Uhh I have used refills for a long time with no problems. So what now ??
    Any ideas ? Thanks a lot

  • INeeedHelp Nov 16, 2007

    I've got basically the same problem. Mine says "Cartridge Error: Refer to device documentation to troubleshoot." Of course, I can't find anything in the documentation to help.

  • Anonymous Feb 07, 2008

    i have turned printer of and on, i have inserted each cartridge separately in different order and still i am told of a carriage jam. it just keeps clicking.

  • dirkdgy Feb 08, 2008

    cartridge error.... see manual which tells you nothing tried cleaning reinstalling both cartrides in numerous differnt ways still nothing works please help

  • gwatherton Mar 10, 2008

    Printer is 2 weeks old. Cartridge error comes up. Documentation is horrible. Removed and re-insert both cartidges multiple times. They are HP cartridges which came with the machine. Tried to clean contacts and still get the same error.

  • Anonymous Mar 18, 2008

    reset cartridges several times try to get to the hp solution centre message with "no peripheric is detected" comes up

  • Anonymous Mar 19, 2008

    Same problem. Replaced cartridges and still get the error message. Documentation does not help.

  • Anonymous Jun 04, 2008

    Cartridge Error: Refer to device documentation to troubleshoot." Of course, I can't find anything in the documentation to help. need help pz?

  • Anonymous Jul 21, 2008

    Got the same problem... was printing something and then there was a sudden paper jam like thing going on and then the message flashes "cartilage error: refer to device documentations" and guess what?? I didnt find anything useful in the document.

    Trying switching it on and off, removing my computer from it and reinserting both cartilages... still not working and no buttons wana respond either... HELP

  • rajkumard Aug 11, 2008

    Cartridge error...Remove and re-insert cartridge on right"

    I have done this repeatedly.I have cleaned the cartridge. Still no printing.

  • bellamartine Jan 08, 2009

    I cannot fax or print I keep getting message cartridge error troubleshoot refer to device documentation! Please help. I have removed and re-inserted the print cartridge many times??

  • hajjbadey May 15, 2009

    "Cartridge error...Remove and re-insert cartridge on right"
    I have done this repeatedly.I have cleaned the cartridge. Still no printing.
    Any ideas?



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Fiend your solution direct from hp. Here is your solution...
HP Officejet 5600 All-in-One series - 237c944.jpg

Posted on Feb 27, 2009

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Hp deskjet 5610 all in one series error problem

error: 0 d0620230 reset power occur how can solve the problem

Posted on Jul 31, 2009

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I put in a new cartridge today the same way I have done in the past, the same way I put the color cartrisge in the slot and now the printer won't accept the cartridge but I can not remove the cartridge! ARGH!!!

Posted on Nov 01, 2008

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Ok, nothing helped. And now i`m angry because i wanted to send a FAX ... and what this action had to do with INK ??? why i cant send a FAX even if i`m out of ink ??? Sometimes, i ask myself, how can clever people create a printer but miss this small thing???

Posted on Jun 07, 2009

**** u

Posted on Oct 29, 2008

You all installed it wrong, doing so affected the way the printer prints the document. i had the same problem once too, but i re-installed it and it worked perfectly!

Posted on Feb 05, 2008

I had the same problem. It said I had a problem with the right cartridge even though I put a fresh HP 27 in there.

Even though I put a new black 27 in and my color 22 still had ink in it, I removed the color 22, left it print without the color in it by changing the settings to printing greyscale, black cartridge only. Then I put a fresh color in it as well, changed the settings back to color, now it works fine. Maybe all I needed to do was put a fresh color in it even though it didn't need it. You can try that as well.

Posted on Dec 16, 2007

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I have a problem in that the printer could not recognize the color cartridge 27 so it has a solution, please send me an e-mail solution

Posted on Feb 20, 2010

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Hp officejet j3500- refer to device documentation to troubleshoot

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Is your question the top or bottom one? You have cleaned the metal contacts on both the cartridge and on the machine with a soft cloth, right?

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4110 officejet series all-in-one error message saying i installed incorrect ink cartridge? what do i do? it is the correct one

Supported HP Inkjet cartridge part numbers The HP Officejet 4100 all-in-one series products use the ink cartridges listed in the table below. HP Inkjet cartridges HP 56 black cartridge (19 ml) HP 57 tri-color cartridge (17 ml) HP 28 tri-color cartridge (8 ml) Replacing the ink cartridgesThe power must be turned ON to the all-in-one or the print carriage will not move to the right.
  1. Locate and open the print cartridge access door on the right side of the all-in-one. The print cartridge carriage will move to the right for access. Figure 1: Opening the HP Officejet 4100 seriesc00121089.jpg
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Correcting error messages that appear after changing a cartridgeAfter inserting the cartridge, the Check Print Cartridge light flashes or one of the following messages appears on the computer monitor:
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These messages indicate that the ink cartridge is not making good electrical contact, is bad, or is the wrong cartridge. Complete the following steps to diagnose and correct the condition:
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  2. Remove the ink cartridge and inspect it.
  3. Verify that it is the correct part number and if it is, reinsert it.
  4. Close the lid to see if the problem is corrected.
  5. If the message is still displayed after a few seconds, remove the ink cartridge again.
  6. Unplug the power cord from the back of the unit.
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  8. Allow the ink cartridge to dry for a few minutes before reinserting the cartridge(s) and turning on the printer.
  9. If the problem remains, replace the ink cartridge.
  10. If the problem still exists after trying all of the steps above, the unit may need to be serviced. Contact HP for further troubleshooting or to arrange to have the unit serviced.
Make sure what ur using isn't a refilled cartridge and if it is check the expiration date, if nothing is wrong then you need to get urself a new printer or an upgrade so call up hp at 1800-474-6836 and get help of them,they'll guide you to a new /upgrade printer.
it's not a nice way of saying it but someone has to give you the bad news

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