How do I replace the white strip inside the documate 152 scanner?

SOURCE: Xerox Documate 152 - Scan quality is now V.BAD!

I would go to Xerox.com and look up their knowledge base. Here is a copy of data from their site related to this problem:

Symptom: Scanned images have poor image quality, are fuzzy, unclear, or hard to read.
Cause: There are several things that can lead to poor image quality including the scan settings, dirt on the scanner, and driver problems. Solution: Note: If you scan as a PDF file and your scans look fuzzy when viewed in PaperPort, try right clicking on the file and selecting "Open" to open them in Adobe Reader. If they display fine in Adobe Reader then there is nothing wrong with the scans, it is simply that they are not being displayed well in PaperPort.

The following solutions can help resolve poor scan quality.

Solution 1 - Adjust the scan settings

Try increasing the resolution of your scan. 300 dpi to 400 dpi should be clear for most images

• If you are scanning in Black and White, try Grayscale or Color. Some images will not display correctly in Black and White
• You can also try adjusting the brightness and contrast
• Note: For information on adjusting your scan settings, refer to the user guide for your scanner

• VIS1195 - ADF Scanners - Cleaning Instructions
• VIS1196 - ADF with Flatbed Scanners - Cleaning Instructions
• VIS1027 - Clean and Calibrate a Strobe Sheetfed Scanner
• VIS1197 - Flatbed Scanners - Cleaning Instructions

• Windows Vista
• Windows 2000 or XP

SOURCE: Xerox Documate 152

Hello.

I am a Support Engineer with Xerox Scanners.

I am sorry to hear that you are having trouble with your scanner. The problem is either the scanner, power supply, or outlet. I know that probably sounds exceedingly obvious, but I would recommend checking each individually.

If the power brick has been plugged in for a while, see if it is warm. If the brick is cold to the touch, it may not be functioning or the outlet it is connected to may be no good. Try turning the scanner on using the power outlet in another room (on an outlet that you know works).

If it still won't turn on, then you have eliminated the outlet from being the problem, and you can focus on the hardware. That leaves us with the scanner or the power supply. If the power brick was cold, and you know that both outlets work, I would recommend getting a replacement power supply. If it was warm, the scanner is more likely at fault and should be replaced.

In either of the last 2 situations, if the scanner is in warranty, you can call us for a warranty replacement (of which ever part needs replacing). Otherwise, you can call us to discuss your replacement options.

Replacement power supplies can be ordered online here.

If you continue to experience trouble, please feel free to contact us by calling 800-648-0410.

Regards,
Xerox Scanners Support

SOURCE: xerox documate 152 scanner - won't scan

Hello.

I am a Support Engineer with Xerox Scanners.

If scanner is stopping @ 98% is normally due t oa communication problem. Make sure USB cable is conencted to rear of PC ,and cable is no longer than 6ft..

We also have an extensive support site and knowlegebase at http://www.xeroxscanners.com/en/en/support/

If you continue to experience trouble, please feel free to contact us by calling 800-648-0410.

Regards,
Xerox Scanners Support