Question about HP Officejet 6310 All-In-One InkJet Printer

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Hp officejet 5510 remove and check black cartridge message and i replaced the black to new one.

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Hi Shaharz !

As per the information you have provided, I understand that you are receiving an error "Remove and check black ink cartridge" on the All-In-One display screen. If yes, perform the below steps.

Let me provide you the cause of the issue. The most cause of the issue is that if you are using refilled, re manufacture ink cartridges, cartridge is not fitting properly, wrong cartridge no. However, perform the below steps to resolve the issue.

1. Remove the print cartridges from the printer.
2. Clean the print cartridges using the lint free cloth both the cartridges heads as well as inside the printer.
3.Follow the steps below to power cycle your all-in-one:

a. Verify that the unit is switched on. Disconnect power cable from All-in-One and also from wall outlet.
b. Wait 30 seconds.
c. Plug in the power cable to All-in-One and also to wall outlet.

4. Insert only the black ink cartridge first and check the message on the printer.

If the issue is with the black ink cartridge then the same message will be appears on the printer. If not it will prompt you to insert the color ink cartridge.

Do the same procedure with the color ink cartridge.

If the issue persist, then it shows that the issue is with the black ink cartridge. check the expiry date of the print cartridges and try to replace it.

I believe the issue is with the printer itself. However, the printer using the HP 56 and 57 ink cartridges.

As you have mentioned that you have already replaced the black ink cartridge. Then it confirms that the issue is with the printer. However, you can try resetting of the printer to its default settings and check for the issue.

To reset the printer, perform the below steps.

A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.

Reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.

2. Then, press and hold # and 6 while plugging in the power cord.

Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

The printer might be turned off after performing the above steps, so no need to worry about that.

Then turn on the printer and check for the result.


Hope this will helps you a lot!!!

With Regards
Mike.

Posted on Jun 27, 2009

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  1. Turn on the HP Officejet, and lift open the print-carriage access door. The print carriage will move into the access area. Figure 1: Opening the print-carriage access door c00034766.jpg
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  4. Push the new print cartridge into the appropriate slot at a slight angle, until it clicks into place. CAUTION: Do not attempt to push the cartridge straight into the slot. It must slide in at a slight angle. Figure 4: Inserting the print cartridge c00034769.jpg
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  1. When the message displays, press OK . The HP Officejet will print an alignment page.
  2. Place the alignment page face down on the left front corner of the glass with the top of the page facing the left side.
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