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ouch.... that key needs to be kept outside the safe. when you put in the known code are you pressing A or B after it. On my safe the code is entered followed by pressing the A or B key which was not part of the code.
The new battery was charged before you put it in? Or you just assumed it was charged?
When was the last time everything ran fine? yesterday, or half a year ago? because in a long period, lots of things could have corroded or just got defect.
If you have a key right now that works, get a copy made (you might need to go to a locksmith if a hardware store doesn't have the right blank) and put it in a safe place. Safe companies will not send out keys to safes, even if they're new -- too risky.
Use the best name brand batteries you can find. Energizers and Duracell work best. Chance the size of your pictures to the smallest you can. At 300 X 300, you can still make 8 X 10 enlargements clearly. The larger the pic, the more power it takes to process it.