Question about Dell UltraSharp 1704FPT 17" Flat Panel LCD Monitor

2 Answers

Dell 17 inch monitor keeps dying

We have had 5 dell 17inch monitors stop working in the last 2 months. These monitors are now 15 months old. They are plugged into an active outlet but don't appear to getting power (have confirmed that the power cord is working as is the outlet). Is there a known problem with DELL monitors? I would expect these to last more then a year. These were bought new -- not 2nd hand.

They'll replace them (but it is a REAL hassle - and we are without the monitors until they come in). Is there another option to replacing the whole monitor (i.e. is there a fuse or something we can keep on hand and replace them as need -- so minutes of downtime instead of days).

Posted by on

  • 5 more comments 
  • wtbryant Dec 18, 2007

    I just had the same exact issue with my Dell 1704fpt 17". It just stopped working. The power indicator shows no signs of life. There is not an issue with the power source. Other PC's and monitors are on the same power source without issue. Also I moved the monitor to a different PC/power source and had same the issue. I have also replaced the power cord, just in case, but still nothing.

    It feels like a fuse in the monitor blew and needs to be replaced, but I can't find one to replace. The thing was working great up until today. It id beyond warranty and I'd hate to just throw it out.

  • jd7220 Jan 06, 2008

    My Dell 17 inch Flat Panal Monitor died. I downloaded Service Pack 2 and when I restarted the computer I had no power to the monitor no matter how long or short I push the power buttton. I hooked up my old monitor in the same power sources as the old one and it works fine. Is there a fuse or something I could check?

  • katek Feb 09, 2008

    Thanks for the suggestion. I have checked the power source and power cables (with volt meters and also other monitors work with the cord and plugged into the source. The green power light doesn't come on any more so there is no power to supply the monitor. A sixth monitor has now died and I have been without one for almost 3 weeks. I have the monitor (as well as everything else) plugged into a surge protector. Any suggestions on what else I can do to protect these monitors? Or another suggestion on how I can repair (not replace them).

    thanks again

  • gailfus Mar 18, 2008

    We have this monitor, and have the same problem. We are using a CRT currently, but would like to have the flat panel working simply to get the old CRT monster off the desk! I see no one has answered with any solutions, but someone out there has got to have an answer to this. Is it loose wiring or a fuse or what?!?!

  • dieseltrain May 04, 2008

    I use 3 Dell monitors on my Mac Pro, and after the latest update my 1704FPT suddenly died and just like these other posts, will not turn on.  The first day or two it the power light blinked rapidly at a constant tempo, but now is completely out.  My other monitors, a 1707FP works fine when plugged into my iBook, but a distorted display on the Mac Pro, which inevitably freezes soon after power-up.  Lastly, the SP2008WFP continues to work fine (except for the integrated camera which always has displayed only a green screen).

  • Aquatic Buzz Dec 17, 2008

    Our department bought a batch of these around three years ago. Almost immediately several of them began having with blotchy appearance (On the generic blue background there would be black blobs in different areas of the screen). Because it really didn't affect white backgrounds (Word, Excel, etch) and we have a very small IT support staff, we only called in those monitors for which people complained. Just short of the two year mark, these monitors started dying (no power to the screen, but it would power a sound bar). At first it started as a trickle, punctuated by groups (once we had to call in 6 monitors at the same time). We raised a complaint with Dell, but they said are failure rate was only 15%, which was acceptable (to them). Unfortunately, we were never able to dedicate enough time pulling monitors that were showing early failure symptoms. The monitors are being to roll out of warranty. Even though we are at 25% failure rate within three years, Dell is still maintaining a "not our problem" attitude. The lesson learned is as soon as any problem appears, no matter how insignificant, call for a replacement. It can take a year to go from annoying to doesn't work at all, during which time you may lose the right for a replacement.

  • fet8 Mar 09, 2009

    We've had this problem of the monitors being fine one day and then just not powering on the next day. I've had 14 in the last year replaced by Dell but now I have 4 more that have died and we are out of warranty. 18 out of 300 some is not good with more just waiting to die. I heard someone mention a broken power button but I'm not sure I want to rip these things apart. Has anyone found anything else that works to fix these?



2 Answers

My company ordered over 800 Dell computer with 1704FPTt monitors. To date over 110 of these monitors have gone bad and we are having an average of 4 to 5 a week going bad. You can just imagine the strain this is putting on an already under staffed help desk. This is very frustrating. I want to find out if this is just an isolated problem with us just having 'a bad batch' or if Dell is producing sub par equipment.

Posted on Mar 17, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert who has written 20 answers of more than 400 characters.


    An expert who has answered 20 questions.

  • Expert
  • 46 Answers

Those Dell monitors are pretty hardy (I'm looking at one, right now) so I don't know of an issue. However, you may want to seriously consider that the power source might be at fault. See if you can get hold of a volt meter and check your source. Also, if the signal strength on the video feed drops below +/- 2.5VDC then the monitor will automatically assume that the computer's asleep and try to shut off. If it's doing this a lot, (more than just a few times in a day) then you may want to change out the video card(s) with something else. One last thing, and this is a serious long shot, do NOT use the Y-splitters, if possible. They tend to drop the strength of the signal enough, especially if only one monitor is attached. (You might want to check the length of your video cables, too, but they only shipped with 6' cables, so...)

Posted on Nov 09, 2007


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

What do I try to get 17" dell 1908pf monitor to stay on? Just goes to black screen after a couple seconds.

If it is a 1908pf, it is classed as a 19 inch monitor, not a 17 inch. Notwithstanding, the device is approximately 8 model years old, which makes it a senior citizen for computer monitors. Most likely candidate is the ballast (inverter) for the backlight system going bad, or the florescent backlight bulb itself is failing. These CAN be repaired, but as old as this unit is, you are better served buying a new one. Modern TVs/monitors can only be expected to last a little over five years anymore. The backlighting circuits are their weak points. Manufacturers are not interested in improving this, since they want you to buy a new unit every 4-5 years, rather than every 10 years as was the case in the CRT days. "Planned obsolescence", as we like to call it, is not unique to TVs either. Newer appliances (fridges/ranges/dishwashers) are all being made "better", meaning all kinds of bells and whistles, but engineered to last half as long as their predecessors. Apparently we can't have it both ways.

Oct 31, 2015 | Dell Computers & Internet

1 Answer

Unlock E178FP monitor menu

I don't know what you're referring to, but here is something i think it might be...

1. Power on the monitor.
2. Press and hold the MENU button for at least 15 seconds.
3. Look to see if an UNLOCK icon appears on the screen.
4. Release the MENU button and wait 5 seconds.
5. Press any button on the monitor to test.
6. Turn off the monitor if it is no longer needed.

Mar 03, 2014 | Dell E178FP 17 inch LCD Monitor

1 Answer

(montior)on light is blinking on and off NO picture

You can look at my pictures to see what is usually wrong with your DELL monitor:

Most of the time are due to bad caps, bad soldering works, shorted transisotrs, etc.
Replacement board:

May 19, 2010 | Dell E153FP 15" LCD Monitor

1 Answer

Dell 17inch flat screen monitor will not remain on, the screen go

If your Dell monitor still under into warranty, better to call Dell technical support and have them replace your monitor coz there is no way you can fix on it.

If the monitor is beyond with the warranty already, better to but a new one than taking it repair that will cost you much.

Thank you.

Oct 06, 2009 | Dell E172FP 17" LCD Flat Panel Monitor

1 Answer

Dell LCD 17inch monitor displaying a square black image

try re-installing the video driver or rolling it back and the reinstalling.


May 07, 2009 | Dell E176FP 17" LCD Monitor

1 Answer

White screen on monitor

o cant suggest anything appart from buying a new one sorry.

please rate my help to you.
thank you

Apr 22, 2009 | Dell E173FP 17" LCD Monitor

3 Answers

Lock/unlock symbol appears in the middle of the screen

5-22-09 Same problem last month. I had the problem a year ago for a month, then it stopped, reappearing this last month. Last week, I finally called support...I was accidentally transferred to a Dell "internal" technical support department...happily a very diligent technician spent a bit of time with me for free...for same problem, even though he confirmed I was over a year past all warranties. He confirmed this was a monitor problem (not virus, malware, etc.). He also confirmed their standard "guidance"/solution for this monitor issue (if under warrantee) is to replace the monitor (i.e. not attempt to fix it). New monitor needed. But problem again gone for last 10 days. So, when fully irritated, buy new monitor.

Apr 03, 2009 | Dell E172FP 17" LCD Flat Panel Monitor

1 Answer

Dell E172FP 17 monitor keeps blinking

That sounds like the backlight inverter board. Check ebay for the board or a repair kit for it.

Oct 22, 2007 | Dell E172FP 17" LCD Flat Panel Monitor

2 Answers

Monitor no display

hi, check out the connector pins if any is damaged or bent, if not try it on a different system just to confirm that its not the display card problem, let me know??

Oct 20, 2007 | Dell E173FP 17" LCD Monitor

1 Answer

Dell 17inch LCD Display - Blank

Hi, My name is Todd and I'm a customer advocate at Dell's corporate headquarters. My team helps customers via blogs, forums, and other tech sites online. You said the monitor is 2 years old. Do you have the original order number still? Depending on how you purchased the monitor it may have up to a 3 year manufacturer warranty and I may be able to replace it if it is within that warranty period. Please email me at if you can locate the order number and I'll be glad to see if its still under the manufacturer warranty. Include my first name (Todd) in the subject line of the email so it can quickly be routed through to me, and include the order or customer number if you have it. Thank you, Todd Customer Advocate Dell, Inc.

Apr 25, 2007 | Dell E173FP 17" LCD Monitor

Not finding what you are looking for?

Open Questions:

Dell UltraSharp 1704FPT 17" Flat Panel LCD Monitor Logo

Related Topics:

834 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18419 Answers

Alun Cox

Level 3 Expert

2678 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Are you a Dell Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides