Question about Casio EXILIM Card EX-S770 Digital Camera

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The Lens wont pop out

Good morning i brought this camera 11 months ago as a christmas gift for my wife. I was using the camera yesterday when all of a sudden the lens would not pop out. I tryed it again and there was a grunting sound comming out of the camera. Can you please help me before she finds out. Thanks

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Posted on Jan 18, 2013


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Posted on Jan 02, 2017

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SOURCE: Lens wont retract, Camera unresponsive

I like Google. In an attempt to find a solution for this same problem, I stumbled upon this site. Seeing as this was posted months ago, I'm not sure if this will be checked again, but it can't hurt to have a suggestion, just in case it turns out to be right. Without opening the camera for sure, what I can tell is that the lens extends and retracts by rotating. Essentially, the lens is a series of threaded cylinders that, when turned one way, move outwards, and when turned the other way, move inwards. What you're describing, especially the bit about the clicking, sounds like this threaded bit of the lens casing has come either off-track, or snapped, or something to that effect. I would suggest (if you're feeling secure in your abilities) taking the device apart and getting a good idea of exactly how the lens retracts and extends. Once you've determined this, you may simply be able to reason what would stop it from moving. I can almost guarantee that if the lens is designed to extend upon power-up and retract upon power-down, then an attempted power-up would be aborted if the lens can not extend. I might be losing the focus a tiny bit, but the idea is that essentially the lens will not screw in or out because it's either jammed, or cracked, or just off its track somehow. This can easily happen if the camera is dropped or jostled just hard enough. So my solution, if you can consider it that, is to disassemble the camera to see whether the threads are just off-track, or if there's some sort of mechanical breakage inside. If it's the former, then it may be as simple as realigning the threads. If it's the latter, the cheapest solution would be to find another of the same camera on eBay that is broken in a different fashion, then use the part(s) that you need to get yours working again. I hope this helps someone!

Posted on Feb 01, 2007

  • 2 Answers

SOURCE: lens wont retract

I did the same thing to my camera (twice) and I just took it back to the place where I got it. Since it was within the 6 month return period- they let me exchange it for no charge.
They told me that when the camera hits something while the lens is out, it knocks the lens out of its groove, which is why you can't get it to retract.

Posted on Dec 17, 2007

  • 374 Answers

SOURCE: says lens error!!!!!

A lens error requires to be sent into repairs. Give them a call at 800-706-2534 option 2.

Posted on Apr 05, 2008

Agent Allan
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SOURCE: Lens Error

Hey Joy_2008,
A lens error usually means something is obstructing the movement of the lens (i.e. sand). You could try blowing compressed air into the side of the lens to try and dislodge whatever is stuck in the lens. You could also try placing the camera on a flat surface with the lens pointed up. While holding the shutter button in turn on the camera. What this sometimes does is force the lens to move before the camera shuts down, and when the lens moves hopefully it will dislodge whatever is stuck. If none of this works I would have the camera looked at by an authorized service technician. I hope this helps!

Go Ahead. Use Us.

Posted on Jul 31, 2008

  • 102366 Answers

SOURCE: Repeated lens error after Casio already fixed it once

This is probably THE single most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here:

Posted on Feb 23, 2010

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There is no response from the
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Remove and re-install the battery
or batteries to reset the camera.
Your valuable data stored in the
camera will not be lost

Polaroid Digital Camera Support
USA / Canada: 1- 877 - 388 - 3779

Hours (EST): Mon-Fri 10am - 7pm, Sat 10am-4pm

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If you don’t find a solution you may want to try He was able to give me some great advice and he has used parts in good condition and at a good price. It worked for me.

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