Question about Casio EXILIM Card EX-S770 Digital Camera

1 Answer

The Lens wont pop out

Good morning i brought this camera 11 months ago as a christmas gift for my wife. I was using the camera yesterday when all of a sudden the lens would not pop out. I tryed it again and there was a grunting sound comming out of the camera. Can you please help me before she finds out. Thanks

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    One Above All:

    The expert with highest point at the last day of the past 12 weeks.

    Top Expert:

    An expert who has finished #1 on the weekly Top 10 Fixya Experts Leaderboard.


    An expert that got 20 achievements.

  • Casio Master
  • 93,738 Answers
Re: The Lens wont pop out

Posted on Jan 18, 2013

6 Suggested Answers

  • 1 Answer

SOURCE: Lens wont retract, Camera unresponsive

I like Google. In an attempt to find a solution for this same problem, I stumbled upon this site. Seeing as this was posted months ago, I'm not sure if this will be checked again, but it can't hurt to have a suggestion, just in case it turns out to be right. Without opening the camera for sure, what I can tell is that the lens extends and retracts by rotating. Essentially, the lens is a series of threaded cylinders that, when turned one way, move outwards, and when turned the other way, move inwards. What you're describing, especially the bit about the clicking, sounds like this threaded bit of the lens casing has come either off-track, or snapped, or something to that effect. I would suggest (if you're feeling secure in your abilities) taking the device apart and getting a good idea of exactly how the lens retracts and extends. Once you've determined this, you may simply be able to reason what would stop it from moving. I can almost guarantee that if the lens is designed to extend upon power-up and retract upon power-down, then an attempted power-up would be aborted if the lens can not extend. I might be losing the focus a tiny bit, but the idea is that essentially the lens will not screw in or out because it's either jammed, or cracked, or just off its track somehow. This can easily happen if the camera is dropped or jostled just hard enough. So my solution, if you can consider it that, is to disassemble the camera to see whether the threads are just off-track, or if there's some sort of mechanical breakage inside. If it's the former, then it may be as simple as realigning the threads. If it's the latter, the cheapest solution would be to find another of the same camera on eBay that is broken in a different fashion, then use the part(s) that you need to get yours working again. I hope this helps someone!

Posted on Feb 01, 2007

  • 2 Answers

SOURCE: lens wont retract

I did the same thing to my camera (twice) and I just took it back to the place where I got it. Since it was within the 6 month return period- they let me exchange it for no charge.
They told me that when the camera hits something while the lens is out, it knocks the lens out of its groove, which is why you can't get it to retract.

Posted on Dec 17, 2007

  • 374 Answers

SOURCE: says lens error!!!!!

A lens error requires to be sent into repairs. Give them a call at 800-706-2534 option 2.

Posted on Apr 05, 2008

Agent Allan
  • 480 Answers

SOURCE: Lens Error

Hey Joy_2008,
A lens error usually means something is obstructing the movement of the lens (i.e. sand). You could try blowing compressed air into the side of the lens to try and dislodge whatever is stuck in the lens. You could also try placing the camera on a flat surface with the lens pointed up. While holding the shutter button in turn on the camera. What this sometimes does is force the lens to move before the camera shuts down, and when the lens moves hopefully it will dislodge whatever is stuck. If none of this works I would have the camera looked at by an authorized service technician. I hope this helps!

Go Ahead. Use Us.

Posted on Jul 31, 2008

  • 93738 Answers

SOURCE: Repeated lens error after Casio already fixed it once

This is probably THE single most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here:

Posted on Feb 23, 2010

  • 11967 Answers

SOURCE: My Casio exilim exs200 is

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous interiors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particles that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Mar 08, 2011

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Nikon CoolPix L18 getting lens error

Try jiggling the lens. Use compressed air to blow out any grit around the lens barrel. If that doesn't do it, you'll need to get the camera serviced.

Mar 29, 2009 | Nikon COOLPIX L18 Digital Camera

1 Answer

The Lens wont pop out


Most probably your battery is low, if not then control circuit has been malfunctioned. Sorry

Jan 30, 2009 | Kodak EasyShare V1233 Digital Camera

1 Answer

Wont turn on but light is blinking

Are there any error messages on the LCD display?

Will the camera lens stay out when the camera is turned on?

Can you still take a photo/flash/sound without seeing the photo?

If the camera will not turn on even with a fresh set of batteries it could have a system or lens error in the camera.

a possible lens jamb when closed and the green led on top comes on then shuts off after the lens attemps to extend but cant.

Aug 29, 2008 | Nikon Coolpix L11 Digital Camera

1 Answer

The camera is a digital Polaroid i834 . It locked up the power. I have tried new batteries and did not work.It was purchased 11-5-07 for a christmas gift.Cannot turn on and the zoom lens is halfway out.
This link is the user's manual for your camera
There is no response from the
camera while pressing any

Remove and re-install the battery
or batteries to reset the camera.
Your valuable data stored in the
camera will not be lost

Polaroid Digital Camera Support
USA / Canada: 1- 877 - 388 - 3779

Hours (EST): Mon-Fri 10am - 7pm, Sat 10am-4pm

That is the best I can do for you. Sorry if this is not enough information.
Good luck.

Mar 27, 2008 | Digital Cameras

1 Answer

My camera lens wont go back in

If you don’t find a solution you may want to try He was able to give me some great advice and he has used parts in good condition and at a good price. It worked for me.

Jan 20, 2008 | Samsung Digimax S730 Digital Camera

1 Answer

The Lens wont pop out

mine is doing it to :(

Dec 26, 2007 | Digital Cameras

3 Answers

Lens stuck

I had an Olympus 725 which I bought in Dec 06, this xmas I went home to see my family in Ireland (I live in Australia) and stopped in Thailand on the way back, the camera broke when I was snorkeling, 4 days out of Warranty!!!! Same issues as you guys had. When I got back on the 16th Jan I brought it back to the shop, the guy told me my best bet would be to get onto Olympus directly and explain the situation. I did and they told me to send it in. I wrote a letter of complaint and sent it in with the camera (I also had problems with my XD corrupting itself, and I lost a lot of pic's). Yesterday when I came in from work there was note in my letterbox from Australia airmail saying they had tried to deliver a package to me but there was nobody home. Just found out awhile ago it's a new camera, a 795:) so I'm well happy. Will buy an extended warranty aswell tho, just in case. Sooo my advice is to deal directly with Olympus and not with any shops or agents.

Dec 16, 2007 | Olympus Stylus 770 SW Digital Camera

1 Answer


if the lens doesn't come out u r going to have to send it in to repairs.

Aug 08, 2006 | Casio QV-R51 Digital Camera

Not finding what you are looking for?
Casio EXILIM  Card EX-S770 Digital Camera Logo

Related Topics:

21 people viewed this question

Ask a Question

Usually answered in minutes!

Top Casio Digital Cameras Experts


Level 3 Expert

93737 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Starnley Johnwells
Starnley Johnwells

Level 3 Expert

1029 Answers

Are you a Casio Digital Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides