Question about Microsoft Xbox 360 Console

3 Answers

Will not play disk says open tray even when disk is in

Posted by on

3 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 50 Answers

Open tray again, gosh this error is common on this forum..

open tray..

-checked the time and date settings, make sure that its correct even the time zone as well

-try to load a disc without the hard drive or memory unit
-delete any corrupted files on the hard drive

-clear the cache on the console

-if previous steps did not work send it in for repair

Posted on Jun 27, 2009

  • Level 1:

    An expert who has achieved level 1.

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Contributor
  • 28 Answers

Sounds like your lens is dead on your dvd drive. A fairly common problem. If you have your warranty still, use it. If not and if you want to do it yourself that is easy also (NOTE: Opening your 360 will void the warranty if you have one). You will need to determine what sort of drive your 360 has to get the right replacement lens, which can be found on ebay. You can find plenty of tutorials online by searching for them on how to open your 360, replace the lens, etc. Good luck!

Posted on Jun 27, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I had this problem shortly after my xbox came back from being fixed
i found that if i was to turn the xbox on using the controller itself, it would usually work
the problem has gone now
try what i suggested and see what happens =)
john

Posted on Jun 27, 2009

2 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

benwabnick
  • 2404 Answers

SOURCE: WHEN PUT DISK IN IT SAYS OPEN TRAY

take a can of air and blow some into the drive to make sure no dust or dirt is on the laser.

Now try another game and music cd to see if it will ready anything, if it still doesn't read then that means the drive is bad and would need to be replaced with the same type of dvd drive with the same rom version.

Posted on Dec 31, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

DVD ' s tray won't open when pres OPEN, DVD is inside


There are little gears to open the tray with a little rubber belt that drives it you should be able to open door and pull on tray to get disk out if not unplug it take top off push tray out Cheapper to replace player than to fix but little flap should pull down grab tray and pull

Feb 21, 2013 | RCA DRC247N DVD Player

2 Answers

Hi, i have an xbox 360 and when i put a game in to play it it doesnt play the game it just says open tray?? what can i do? it doesnt even want to play cds or dvds ??


I am sorry to tell you, but this occurs only when you have a faulty disk laser (the laser that is used to read the disks and play games).  Because the laser is broken, it can't read disks, and because it can't read disks, it can't tell whether or not you have even inserted a disk into the console, which is why it just says "Open Tray."  There are probably two possibilities as to what is wrong with the laser. 
  • First, the laser is either completely defective;
  • Second, the laser is off center, and not in the proper position it should be in.
Honestly, there is no way to check which one you are currently experiencing unless you would like to void your warranty by opening up the console. Watch the tutorial to do that here:http://www.youtube.com/watch?v=Dtm7V4NotgA
If you do not want to void your warranty (if you still have one), you can just call up Microsoft and ask for repairs to be done on your console. Here is their number: 800-469-9269.
If this helped you, please give me a thumbs up! I get cookies if you do! :)

Jan 15, 2011 | Microsoft Xbox 360 Console

1 Answer

I went to put a game in the xbox to play,I waited for it to load & nothing happened.The screen said open tray.I waited & waited but nothing.I pressed the green button on the controller but the tray...


Well you may be having disk tray issues, sure hope so as compared to a burnt out lens module,try ejecting the tray fully and wiping all dust off around the grooves under the tray,one more tip is to keep a disk in the drive at all times, even when you aint playing it, you can also try giving it a gentle tap on the front pat where the disk tray is located any time you eject it or push the tray back in, come to think about it if you are fond of pushing the tray in after inserting a disc, stop cos it weakens the motor that drives the ejecting process, hope this helps...

Oct 25, 2010 | Microsoft Xbox 360 Console

1 Answer

My husband always operated the DVD player. He has died and now I'm at a loss what to do. I rented a DVD at the video store. I tried to put it into the tray on the DVD player. I had to pull the tray...


Hi, Very sorry for your loss. As always the first step is to make sure the player is connected to the wall outlet and turned on. To put a disk in the DVD you should push the "Eject" button to open and close the tray it looks like a home(a triangle over a dash) on the front side of the box down left corner of the tray. You have the same button on the remote marked "Eject". Push either once, put the disk with the shiny side down on the tray and push the Eject button again to feed the tray back into the player. Usually the disk starts automatically and you will see a menu on the TV with alternatives like "Play the movie", "Setup", "Scenes",... you may highlight the "Play the movie" alternative, using "Up", "Down", "Left" and "Right" and then press the "OK" button. Or just push the "Play" button either on the box or the remote control. If you click "Here "you can download the manual in PDF form. To open it in your pc you'll need "Adobe Acrobat Reader" (or any other PDF reader) installed.
I will gladly answer your questions Best Regards Bruce

Aug 23, 2010 | Amphion Mediaworks S99 DVD Player

1 Answer

Will only play copied disks. will not play


this is because you used original disk`s from different areas. Try this:
1. Open tray and remove any disks in tray.
2. Close tray.
1. Switch Off Player and Unplug from mains wait 30 seconds (this clears RAM)
2. Reconnect to mains
3. Turn on player with remote.
4. Press ENTER on remote.
5. Press 8, 4, 2, 6, 9. Using keys on remote.
6. Press ENTER on remote. (The player will power off.)
7. Switch on power from remote.
8. Player is now Region Free.

Nov 09, 2009 | Samsung HT-P10 Theater System

1 Answer

Games wont play. Problems with Disk player


If you don't have the tools to open your 360 go to best buy or an office supply store and get a can of compressed air and blow the dust out of the dvd drive. If that doesn't work then the lens needs to be cleaned with a q-tip and alcohol. This has worked for me on numerous occasions.

Jun 01, 2009 | Microsoft Xbox 360 Console

1 Answer

One day i was playing halo 3 and my disk drive starting making wierd, grinding noises and stopped then after the noise stopped my disk would stop spinning and now eveytime i try to read my disk my motor...


This hard disk is a easy fix, You can buy a new one for the fraction of the cost, All you have to do is slip this off the unit and apply an new or even a used hard drive. Here is some links for some hard drives http://catalog.ebay.com/Microsoft-Hard-Drive-120-GB-9Z600001-for-Xbox-360_W0QQ_fifptsZ1QQ_pcatidZ413QQ_pidZ70884347QQ_trksidZp3286Q2ec0Q2em271

you can get some for under 30 bucks. if this information helps please rate accordenly Thanks

May 02, 2009 | Microsoft Xbox 360 Console

3 Answers

My xbox says open tray when there is a disc in it


common xbox flaw mine does the same ,just keep opening and closeing the tray till it reads the disk,this can be very annoying .your dvd tray is probally on the way out

Feb 26, 2009 | Microsoft Xbox 360 Console

1 Answer

DVD Eject tray stuck


I took a stake knife from the kitchen and pried open the tray door as I hit the eject button this got it to open, I then cycled eject and close, eject close a few times and this did the trick, I even played a DVD and that worked fine also. I had the problem with the tray not opening, and the display would read OPEN when I hit eject and I could hear it trying to open. So I wanted to make sure the tray wasn't just stuck or wedged before I took the system apart and looked for sripped out plastic gears or the belt being broken. GoodLuck rayruiz10@yahoo.com

Aug 24, 2008 | Zenith XBS344 System

5 Answers

Xbox 360 Will Not Play Games....


Try opening the disk tray with the 360 off. 05a1ed9.jpg Push a paper clip into 1 of these holes in your 360. It will pop the tray out. Grab the tray pull it out all the way. Put a game in, leave it open! Then turn your 360 on see if it boots the game.
"Your Disk tray might be going bad. It might be fixable but I will have to try it out on a bad drive which iI dont have at this time."

Oct 22, 2007 | Microsoft Xbox 360 Console

Not finding what you are looking for?
Microsoft Xbox 360 Console Logo

444 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Video Game Consoles & Games Experts

marley mcelhinney

Level 3 Expert

490 Answers

Tre Elkins

Level 3 Expert

643 Answers

Martin Murray

Level 3 Expert

1623 Answers

Are you a Microsoft Video Game Console and Game Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...