Question about Toshiba Satellite M45-S269 Notebook

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Toshiba Satellite M45 will not recognize Matshita

Toshiba Satellite M45 with XP Home will not recognize Matshita DVD-RAM UJ-841S. When I click on "D:\ " drive, I get a pop up window saying "D:\ not accessible Incorrect function". Under device manager everything shows as working properly. Any help for this?

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  • 10 more comments 
  • uncron1 Jun 27, 2009

    There are no entries in that file labeled upper OR lower filter

  • uncron1 Jun 27, 2009

    I was in correct folder. I am 1000 miles from my restore disc, as I'm on vacation and need the DVD writer to work. Nephew, who is a bit more savvy than I, has downloaded most recent drivers, uninstalled one that was there and reinstalled new driver(s). It sure seems it should be some sort of "software/firmware" issue. I probably haven't used it to write DVDs for 2 years, since I use my desktop for home and take this Toshiba for out of town use.

    Do you have any other ideas or should I try another expert to see if there is another option to try? Paid the money, so would like to get this working.

    Thanks

    Ron


  • uncron1 Jun 27, 2009

    I was in correct folder. I am 1000 miles from my restore disc, as I'm
    on vacation and need the DVD writer to work. Nephew, who is a bit more
    savvy than I, has downloaded most recent drivers, uninstalled one that
    was there and reinstalled new driver(s). It sure seems it should be
    some sort of "software/firmware" issue. I probably haven't used it to
    write DVDs for 2 years, since I use my desktop for home and take this
    Toshiba for out of town use.



    Do you have any other ideas or should I try another expert to see if
    there is another option to try? Paid the money, so would like to get
    this working.



    Thanks



    Ron

  • uncron1 Jun 27, 2009

    Decided to try a couple of things to see if I could help narrow down my problem and maybe this new info might be helpful.
    I found it will play a DVD movie after inserting into drive.
    I put in a blank CD-R and auto brought up the window to click on which option I wanted to do.
    I put in a new blank DVD+R and auto ran to give me option of Sonic Record Now, but, didn't list InterVideo Win DVD Creator as an option.

    Do you think we have made any headway? Does this make any solutions come to mind. Do appreciate your help.


  • uncron1 Jun 27, 2009

    I tried using both the Sonic Record Now and InterVideo WinDVD Creator and it seems they were asking for a "recorder". Went to both sites and they don't have a download to "replace" the ones that were preloaded on my laptop, so, I just downloaded "DVD Flick", which is a free program thru Kim Komando's download page.

    It is now "encoding" to my hard drive and then it can be burned to a DVD. This is going to take a long time to do. When it finally finishes, I will send you a reply as to what happened. Do you work from home, so, when I do get this done and reply, will you still receive my reply in several hours?

    No change yet when I click on the D drive. It still pops up the window saying D:\ is not accessible Incorrect function.

    Hope I give better news later.

    Ron


  • uncron1 Jun 27, 2009

    Well, I was able to burn a movie using the new software DVD Flick.

    What I was referring to about work from home is that if you "went to an office" you might not receive my next reply until you went back to the office, but, if you worked from home, you would receive my reply as soon as you checked.

    I still cannot access my D drive by clicking on it to "look" at what is on a disc, whether blank or full, but, the autoplay does work when I insert a disc now. Do you have a suggestion on how to "finish" making this drive "act normally", now that most of it seems to be working?

    Also, do you know how I can make this DVD Flick show up as an option on the autorun window that pops up when inserting a blank disc, instead of the Sonic Record Now. Do you think I would be opening a can of worms if I deleted Sonic Record Now and/or InterVideo Win DVD Creator, leaving DVD Flick as my only DVD/CD burning software. I'd like to make this my default program when I insert a blank CD/DVD. I looked around but could not find the area to do this.

    Lastly, as a tech, can you work "live" with my laptop by me allowing access to you to work right on my laptop using remote access? I figure then you could see what is going on firsthand.

    Thanks again for being patient with me.

    Ron


  • uncron1 Jun 27, 2009

    Thanks for the links. Will try them tonight when I get back. When I do I will let you know.

    Again, this has been a learning experience, and with your help am getting there a step at a time.

    Didn't mention if it's smart (or not) to uninstall the Sonic and InterVideo programs, leaving DVD Flick as my only "recorder program" or if I would be opening any more "cans of worms" if I did it.

    Hope your day will be fantastic.

    Ron


  • uncron1 Jun 29, 2009

    Had some issues with my wireless connection, here, at my nephew's, so, wasn't able to get at the list of possible fixes. The D drive is now accessible. Halleluyah!!

    This is the site that did it:

    http://www.duxcw.com/yabbse/index.php?to...
    Check post #65 in the above link (except it was post #64)

    I haven't gone ahead and checked to see if all will work as originally intended, but, since I can now go into my computer and click on the D drive and will ask me what I want to do rather than stopping me from even "having a look" in the drive, I feel all will be good to go.

    When I do get around to giving it a solid test of functions, if you wish, I could let you know then.
    No need on my part, cause you did help me to find the solution....which I am very grateful, but, will do if you want.

    Thanks again and wish you the best as you continue your education.

    Ron


  • uncron1 Jun 29, 2009

    Shoot!!!!!!!!!

    Maybe I spoke too soon.

    Inserted a DVD, window came up and clicked on look at files thru windows explorer and then.............D:\ not accessible Incorrect function came up. NEVER thought I would see that darn window again. Will have to check some more I guess, but, not tonight. I'm pretty POed at the moment and am looking for some C-4 to fix this laptop for GOOD. Maybe not but that's how I feel at the moment.

    Will reply AGAIN as soon as I chill out and see what happened here.

    Thanks for you patience.

    Ron


  • uncron1 Jun 29, 2009

    Hi again,

    Happened to see you wrote back. Looked in the properties of D drive and saw the enable box for CD. Checked it and another window came up saying if I continued with that, I could not write to the DVD-RAM, so I unchecked it again.

    Will check out the other hints you gave me probably tomorrow. When I do I can assure you I will let you know as I go along.

    Ron


  • uncron1 Jul 03, 2009

    Sorry it took so long to reply. I was having another issue, where I could only reach a few sites and most were timing out and stop loading. Got that corrected now so can browse properly.

    Went thru all the suggestions you gave me and I still am having the D:\ not accessible Incorrect function. ARGH!

    Hope you will be having a wonderful 4th weekend.

    Ron


  • uncron1 Jul 03, 2009

    I did that before, going into the registry, down to the No CD Recording and the value was already "0", if I am reading your comment correctly.

    I went thru every suggestion you made and either changed it or it was already correct.

    Ron


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  • 280 Answers

I had the same problem with my Matshita drive in HP Pavilion notebook. The solution given to me was to delete the upper and lower filters in the following registry location
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

To do this, Click Start and open Run. In the Run command type regedit and press Enter. Now scroll to the folder given above. Use the left pane to scroll to the location. Now in the right pane delete the entries with the name 'Upper Filters' and 'Lower Filters'. After deleting the 2 entries, restart your PC. If it still gives the same problem, it is time to replace it.

If your notebook is still under warranty, get the drive replaced as early as possible. Else you'll have to buy a new one.

This solution is based on the guidelines given to me by HP tech support for Matshita drive.

Hope this helps. All the best.

Posted on Jun 27, 2009

  • 11 more comments 
  • Amruth Louis Jun 27, 2009

    Did you scroll down to the folder? If it is not there, a fix might have already done that. Also use your Toshiba Recovery disc to restore the drivers. Insert the toshiba disc. Check if the drive is reading the disc. Else insert the disc in another PC, copy the drivers to flash drive. Insert it into your PC and update the driver. If it still has the problem, your drive really needs replacement. I know this because I had Matshita drive and came across all these problems, but unfortunately ran out of warranty. All Matshita drives are reported to have this issue, esp the ones bundled with Toshiba. All the best.

  • Amruth Louis Jun 27, 2009

    If you still think you need assistance, please comment. Also read this posthttp://social.technet.microsoft.com/Foru...

  • Amruth Louis Jun 27, 2009

    To my extent, these are the solutions. I'm not sure this is a problem with firmware or the driver. Else it should have started working once you did those measures. Anyways, I'm out of ideas. Also make sure you restart after every install and unistall of the drivers, for them to work properly. Post a comment again and I'll release my lock. You can contact any other expert if you wish. All the best.

  • Amruth Louis Jun 27, 2009

    This clearly shows your drive is not completely dead. If you can read dvds, why dont you try burning one. If it does, and if you can read the same, your drive is working fine. And if you want to burn your DVD using only InterVideo WinDVD, after inserting the DVD, cancel the Auto window. Now run InterVideo WinDVD and burn your DVD. Hope this helps. If not, please give me more details as to what you want to do right now, in relation to burning your DVD.

  • Amruth Louis Jun 27, 2009

    Good to hear you've found an alternative Ron. And I was not clear as to what to mean by
    "Do you work from home, so, when I do get this done and reply, will you still receive my reply in several hours?"

    Anyways, I guess the problem with your DVD drive is simple, if I visualized it correctly :)
    The DVdisc in your drive is empty and that the record option provided by Windows is turned off. If this is correct you'll get the error message for empty disc and a proper action for burnt discs. If you could confirm this, your problem is almost resolved. And to the encoding and burning, do post when its done. Waiting for your reply

  • Amruth Louis Jun 27, 2009

    I have shortlisted few solutions found online regarding your 'Inaccessible Function' problem.

    http://support.microsoft.com/default.asp...

    http://forums.windrivers.com/archive/ind...

    http://www.duxcw.com/yabbse/index.php?to...
    Check post #65 in the above link

    And for modifying the entries in the AutoPlay, you need to download and install an XP Power toy called TweakUI
    Download it from herehttp://www.softpedia.com/progDownload/Tw...
    Sorry I couldn't give you all the steps, as mine being Vista, the application didn't work.
    But fortunately I found a site where it clearly explains on how to add an item into the list using TweakUI.
    http://lifehacker.com/371677/add-custom-...

    I work from home, am a student of MCA and I'm at the end of summer holidays now. And unfortunately there's no way to do a remote desktop sharing.

    If you still dont get the inaccessible function done, we'll find some other way to resolve it.
    Till then - All the best


  • Amruth Louis Jun 27, 2009

    Sorry I totally forgot that while searching for other stuff. It is safe to remove those programs if you no longer use them. But to be sure nothing goes bad, uninstall one first, restart your PC, and confirm everythings alright. Proceed with the second similiarly

  • Amruth Louis Jun 28, 2009

    Hello Ron, hope you would have went through those steps. Do comment about the results

  • Amruth Louis Jun 29, 2009

    The tests are not mandatory, but will ensure that nothing had gone bad.

  • Amruth Louis Jun 29, 2009

    Have you enabled recording for that drive in the properties window? You might receive this error if that is not enabled.

  • Amruth Louis Jul 03, 2009

    Hello Ron, it's been 3 days and no replies from you. Please notify as to what happened.

  • Amruth Louis Jul 03, 2009

    Try enabling the record option. Just to make sure if this resolves the issue of Inaccessible Function. Disregard any warnings, you can later disable the record option.

  • Amruth Louis Jul 04, 2009

    What Burning Rom do you use? Is it Roxio Easy CD/DVD creator? If yes, try uninstalling the product and check for the error

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