Question about Toshiba 51H84 51" Rear Projection HDTV-Ready Television

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No picture, just went off while watching tv

We were watching the tv one day and the picture collapsed to the middle and went black. The red power light was blinking and the tv itself was making a clicking noise. The 1st repair guy said it needed a new transistor..he ordered one from Toshiba, it worked for 2 weeks leaving a pink line in the middle of the picture (repair man said it was because the bulbs burned that line there when the picture collapsed). I called them back out when it went out again and they put in another transistor thinking the 1st one was defective. (these took 4 weeks to get by the way). Again, worked for 2 weeks then went black again. Called Sperry TV out and they said another part needed to be fixed. They ordered it, when he put it in, something blew and he said, "I think the other repair main sabotaged your tv." Sperry ordered 3 parts thinking this would solve the problem and it didn't. He now says they need to take the tv into their shop, do a probe (which will cost me $159 even if they can't fix it), and then go from there. Metro, the 1st repair place, said I needed to replace all the bulbs for it to be fixed...the 3 big bulbs in the tv which are about $250 each. I don't know who to believe, I think one of them ruined my tv when it could have been a simple fix, and now I don't know what I should do. When I bought the tv it was almost $4000.00 so I kinda feel like I should pay to have it fixed instead of buying a new one...what can I do?

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Re: No picture, just went off while watching tv

The pink lines in the set happened when the first time it blew out. It is called a burn in on the inside surface of the picture tubes. Not the fault of the TV repair guy. This is the fault of Toshiba. This set has known to have this happen and you should contact toshiba and request that they replace all three tubes for you at no cost. You should also stop using these repair guys who cannot fix a simple vertical problem. Find out who is authorized for Toshiba in your area and call them. They will know, or should know the problems that happens with this model number and take care of them once and for all. Good Luck

Posted on Nov 07, 2007

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