Question about HP KQ246AA Deluxe Webcam

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My PC (running Vista) does not see my HP Webcam Deluxe. Why?

My PC running Vista previously used my HP Webcam Deluxe and ArcSoft Magic-i software to transmit video over Skype. Suddenly, the computer does not recognize the camera. Webcam is plugged into my usb port, but no picture and also no LED light. Do I assume the camera broke, or could this be a software issue (e.g. need updated drivers)?

Further, when I download updated drivers, the process cannot complete because Update Tool v1.5 freezes and does not update. Why does this happen?! How do I fix this so that I can at least be sure the problem is not the drivers?

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Fully, uninstall your drivers from Device Manager...then connect to internet and let the Vista detect the drivers automatically. Normally this is caused by Windows updates.


Please vote, thanks!

Posted on Jun 27, 2009

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1. Your PC camera may not be in mode that is not activated in the program.
a. re install the software for the PC camera
reboot.
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Test your webcam here to make sure it broadcasts ok - Hit 'Allow' in the top window and check your cam in the left hand panel.

http://www.testmycam.com/

No luck ? download this diagnostic tool and run it through

http://www.download32.com/webcam-diagnostics-d35065.html

Don't worry about the first alert - I always get that.

Webcams run on support software some on flashplayer some shockwave player and some Activex - so make sure these are in place and up to date - check the support software against the machine the webcam works in.

The USB port you are using needs to be checked out as well

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Please post any feedback that may be useful to other users

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No solution, but I have precisely the same issue. I've reinstalled and removed ArcSoft many times, being careful to clean registries, etc but to no avail. The camera actually worked with Skype initially (plug and play), UNTIL I installed ArcSoft. So I think that ArcSoft "stepped" on a driver somewhere that I can't detect or repair. (I'm using "Driver Detective" but so far it hasn't helped) Will update if I find a fix.

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Just reboot your webcam software by unplugging the webcam from the USB port for a couple of seconds
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For more information about how to configure Skype Messenger, please visit the following Skype Web site: http://support.skype.com (http://support.skype.com)

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When you installed the drivers, did you do so after loggin in as ADMINISTRATOR?? This is vital otherwise it will not work. Also a quote from the manual goes like this quote -"Exit the “Found New Hardware Wizard” by hitting the cancel button. Unplug the VGA webcam
from the USB. Insert the software CD into the drive tray. Follow the software installation
instructions. Once all software is installed (direct X, HP Web Cam drivers, ArcSoft
VideoImpression, ArcSoft Photo Impression), close the HP Webcam window and RESTART the
PC. After restarting the PC, plug in the VGA Webcam and run ArcSoft Video Impression to
capture a new video." unquote.
Hope this helps..................sodeep

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I recently bought an HP Deluxe Webcam. I have a Windows Vista, not even a week old. I use the 9.0 Yahoo! Messenger. Whilst camming with a friend, the webcam will lose connection, or say that the webcam is...


Hi

Try to uninstall the webcam software and try with other messanger

Check for the webcam in the Device manager under the Imaging Devices.

With Regards

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