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My arris modem keeps going down and taking the internet and phone with it. cox cable is the provider. they keep saying i needed a new driver been there done that. is it possible i have a trojan or a bad virus that keeps killing my modem or is it with cox cable lines? thanks martha

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Posted on Jan 02, 2017

SOURCE: pulse-dialing with Arris modem?

You are beter off changing your telephone to tone dialling

Posted on Jul 10, 2007

  • 86 Answers

SOURCE: Random Disconnect: PCX 1100U

Toshiba 1100 modem are no longer compatible with any service providers anymore. The reason for this is Toshiba quit making cable modems and no longer supports them. Since they no longer support their modems, they don't write firmware to make them DOCSIS 2.0 compatible and since most service providers use 2.0, your DOCSIS 1.1 modem will not function correctly. Actually what is really happening is the 1100 modems cannot correctly decipher the 2.0 and are constantly changing their transmission power levels. You definitely need another modem, and if you are using Cox, ask about their refurbished ones for about 20 bucks.

Posted on Jan 20, 2008

  • 4 Answers

SOURCE: MOTOROLLA SURFBOARD

Hello:

Please check the following link:

http://support.cox.com/sdccommon/asp/contentredirect.asp?sprt_cid=f3c8a618-6be2-4859-b7db-6152e87bd537

Regards,
Jagg

Posted on Apr 22, 2008

  • 2 Answers

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Posted on Jul 12, 2008

SOURCE: how is Arris Telephony Modem installed?

The Arris Telephone modem is used to connect you to the Internet, as well as provide the VoIP connection for your phone service.

Posted on Jul 23, 2008

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2 Answers

My internet keeps disconnecting, never had this before, the internet disconnects, i restart the router manually and internet is back up for about 5-10 minutes and it disconnects again. Everytime i look...


Hi,

There could be a couple of causes for this issue. Your internet could be degraded when it gets to your house causing disconnects. You will have to contact your Internet Service Provider in order to have them resolve this issue. Normally, they will replace splitters and may even replace lines outside of your house. You could also be having problems with the modem directly. The may replace this. You could also try to upgrade the software on it. Click here for the update page for Arris.

Typically, I recommend you unplug the router, plug the computer directly in the modem and see if you still have the problem. If you still have the problem then you know it is just the modem. If the problem resolves itself then you know the most likely culprit is the router.

I would also recommend that you update your router firmware as well. Do a google search for the brand name of the router and go to the companies website, look in the support/downloads section for updated software.
--If possible, try a different Ethernet port on your router. You may have a bad port.
--Take out and reinsert all Ethernet cables on your network. Loose cables can cause disconnects.
--If possible, replace the Ethernet cables. Bad cables can cause this.

Lastly, you could be having an issue with the Network card(NIC) on your computer. Network cards are either built into the modem or external(a card you insert into the motherboard). Using the process of elimination and the steps above, you can hopefully narrow down the problem to one specific component of your network.


Let me know if you have any questions.
Regards,
G33k

May 16, 2011 | Arris Touchstone 450a (CM450) Modem

1 Answer

Hi, Can i chenge my up and down strm speed in Windows 7 for Arris cable modem?


No, unless you pay your Internet Service Provide more money per month to get higher speeds.

Doing so is probably a violation of the service-contract between you and your cable-modem-using Internet Service Provider.

Apr 08, 2010 | Arris Touchstone 450a (CM450) Modem

1 Answer

We have just signed up for cable TV/high speed internet/cable telephone. The modem provided is an "Arris" version 1.5. The cable tech said I could connect my Belkin G router so that more than one computer...


Plug the ethernet net cord into the arris ethernet port. plug the other end into the router where it says "internet"

Plug a ethernet cable from one of the router ports to the computer.

First start up the arris modem, then power up the router, then start the computer.

Oct 22, 2009 | Belkin 802.11g Wireless Desktop Network...

2 Answers

I have suddenlink cable and my phone is through them too. I keep having problems with my phone working. They say that it is linked to the modem. I do not know anything about this but they cannot seem to...


on an arris modem, if the telephone light is solid, then there is dial tone coming into the modem. that means the problem is somewhere in the house wiring. check to make sure the phone line is plugged into line 1 on the back of the modem. next make sure it is plugged into the wall jack. if this is correct then you need the cable co to come out and troubleshoot your inside wiring. as a quick fix, you can plug your phone into the jack on the back of the modem labled line 1/2

Jun 25, 2009 | Arris Computers & Internet

1 Answer

Can't get Arris Touchstone modem on line after moving house. Haven't tried to hook up to (same) ISP for over two months after moving, but I doubt if that is relevant. LED indicators, after power up, show...


There is a filter in the cable line somewhere not letting signal get out- if you know where all the cable lines come together you will probably see a little filter on one side of the splitter- the line going to your arris modem CANNOT be behind the filter.- If you are not aware of where this is- then you will need to call a cable tech to come out and do it for you

Apr 14, 2009 | Arris Touchstone 450a (CM450) Modem

1 Answer

I cant get out to the internet when I connect the netgear router.


Be sure that your cable company has enabled your internet. Power down the cable modem, power down any routers and computers. Start cable modem first, after internet connectivity is indicated, power up the router (if you have one) and then power upi the pc

Dec 27, 2008 | Arris Touchstone 450a (CM450) Modem

1 Answer

Wrong IP Address


you will have to reset your router and or modem up. as they need input for isp name password etc this could be the main problem
also you can try
Start/control panel/network connections/right click/properties/ local area/general
right click (internet protocol tcp/ip) go to properties this should be set at obtain ip address automatically. you could try setting it manually

Jul 16, 2008 | Computers & Internet

1 Answer

Can't seem to hook up D-link router to my Arris cable properly


hello!

-- who is your internet service provider
-- what is the operating system of your computer?
-- is this working fine before or is this a brand new router

you may try this and see if this help solve your problem. make sure your computer is directly connected to the router

Step 1: Shutdown the computer.
Step 2: reset the router while power on then Unplug the router’s power cable.
Step 3: Unplug the Broadband modem’s power cable and wait for 30 seconds.
Step 4: Plug in the Broadband modem’s power cable and wait for its lights to appear stable.
Step 5: Plug in the router's power cable once the modem’s lights appear stable.
Step 6: Power on the computer on and configure the router settings
Step 7: test the Internet connection.

if this still didnot work, upgrade the firmware of your router

note:

configuring the router settings will depends who is your provider. if your isp is dsl you need to configure your ISP username and password on the router. if your router is a cable no need to change any settings on the router. it should automatically work

May 29, 2008 | D-Link RangeBooster G WBR-2310 Wireless...

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Installing a internet modem


you open case
have comp turned completly off
install ethernet card into proper slot screw down
turn on comp goto control panel network setup wizard follow instructions from there

remember first your modem has to be recognized by your service provider first before you can get that connection and they give you the service to connect

say like cox qwest or other service provider

May 09, 2008 | Dell Inspiron 5100 Notebook

2 Answers

Random Disconnect: PCX 1100U


Toshiba 1100 modem are no longer compatible with any service providers anymore. The reason for this is Toshiba quit making cable modems and no longer supports them. Since they no longer support their modems, they don't write firmware to make them DOCSIS 2.0 compatible and since most service providers use 2.0, your DOCSIS 1.1 modem will not function correctly. Actually what is really happening is the 1100 modems cannot correctly decipher the 2.0 and are constantly changing their transmission power levels. You definitely need another modem, and if you are using Cox, ask about their refurbished ones for about 20 bucks.

May 22, 2007 | Toshiba DOCSIS Cable PCX1100 Modem

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