Question about Kodak EASYSHARE 5500 All-In-One InkJet Printer

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Software appears to not install completely on my laptop. When I open the AIO Center all icons are grayed out and printer showing disconnected. This printer is also intalled on my desktop. Had a little problem installing it in December.

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I had trouble installing this from the installer on the desktop. It would quit the process before being done.
I solved this by coping to an available hard drive the installer, and when running the installer from another hard drive it installed fine.

Posted on Jun 27, 2009

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When I try to scan or print a message comes up telling me to ck power and usb connections. I have unplugged and restarted computer 4 times and still have problem


It could be a communications error message, the printer is not communicating with the computer.

  • Disconnect and then reconnect the USB cable.
  • Disconnect and then reconnect the printer power cable.
  • Restart the computer.
  • Remove and reinstall the printer software

  • If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.
    1. Click Start®Programs or All Programs®Dell Printers®Dell Photo AIO Printer 962®Uninstall Dell Photo AIO Printer 962.

    2. Follow the instructions on the computer screen to remove the printer software.

    3. Restart your computer before installing the software again.

    4. Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software.

    If the installation screen does not appear:

      1. In Windows XP, click Start®My Computer.

    In Windows 2000, double-click My Computer from your desktop.

      1. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

      2. When the printer software installation screen appears, click Install or Install Now.

      3. Follow the instructions on your screen to complete the installation.

    Communications error message
    The printer is not communicating with the computer.
    Communications error message
    The printer is not communicating with the computer.

    Dec 06, 2010 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Keep getting error 2075 when i try to use the kodak aio Home Center


    To resolve this error code:
    1. Close Home Center Software.
    2. Go to Start>Computer.
    3. Show hidden files and folders:
      • Select Tools>Folder Options.

        NOTE: If the Tools menu is not available on the menu bar, press the <Alt> key on the keyboard, and then a menu bar with the Tools menu will appear.
      • Select the View tab.
      • In the Advanced Settings, select Show hidden files or folders.
      • Select Apply.
      • Click OK.
    4. • right click on the Kodak icon on your desktop and select properties. •Then on the general tab select find target.
    5. Right-click AiOHomeCenter.exe.config and select delete to remove the file.
    6. Hide hidden files and folders:
      • Select Tools>Folder Options.
      • Select the View tab.
      • In the Advanced Settings, select Do not show hidden files or folders.
      • Select Apply.
      • Click OK.
    7. Run Home Center Software to run as an administrator:
      • Right-click the Home Center icon, then select properties.
      • Select the Run this program as an administrator check box in the compatibility mode.
      • Click OK.
    8. Open Home Center Software and print or scan a job.

    May 10, 2010 | Kodak ESP 3 Multifunction Printer/ Copier/...

    2 Answers

    How do I clean the print head for a kodak printer


    This is for Kodak AiO printer that has home center software installed
    1.On your computer, start the KODAK AiO Home Center software.
    2.Click the Help (?) icon located at the upper-right corner of the Home Center window
    3.From the Help toolbar, select Maintenance.
    4.Click Printhead Cleaning, and wait for the printer to complete the cleaning.
    If there is NO Kodak AiO home Center software installed
    1. 5100 printer HOME CENTER should be use or open the printer access door wait for the printhead to move at the middle then close the printer access door forcing the printehead to eject ink on the printhead nozzle
    2.5300 & 5500 printer press the MENU button > select CLEAN PRINTHEAD > then select BASIC/DEEP CLEAN
    3. ESP3 printer [press and hold at the same time COPY and CANCEL button for atleast 10 sec or until the printer start moving]

    Nov 13, 2009 | Kodak EASYSHARE 5100 All-In-One Printer

    2 Answers

    Kodak 5300 all in one printer will not scan. Cannot get on line with 5300 a10 home center program, tells me printer is not connected


    try to unplug replug the usb cable of the printer.

    You may also go to control panel printer and faxes and look for the printer of your 5300 now if you see 2 icons delete them both then exit to printer and faxes. and unplug/replug your USB cable then restart computer.

    If this issue not solve try to uninstall the software and download the clearutility kodak.com/go/clear. then after doing this restart computer.

    Nov 07, 2009 | Kodak EASYSHARE 5300 All-In-One InkJet...

    1 Answer

    I have a kodak esp9 on win xp wireless connection. Constantly get the 1-2010 error code and kodak aio home center will not open and the printer will not connect any solutions?


    1. From your computer, access Device Manager.
      • For WINDOWS XP OS:
      • Right-click My Computer, then select Properties.
        • Select the Hardware tab, then Device Manager.
    2. Select View > Show hidden devices.
    3. Select Printers.
    4. Select Action > Uninstall.
    5. Select Action > Scan for hardware changes.
    6. Double-click the KODAK AiO Home Center icon. If the error occurs again, go to the next step.
    7. Set administrator rights for the Home Center application:
        • For WINDOWS XP OS:
          • Right-click on the Home Center icon.
          • Click Properties.
          • Click the Compatibility tab.
          • Clear all the check boxes.
          • Click Apply and OK.
      1. Double-click the KODAK AiO Home Center icon. If the error occurs again, go to the next step.

        IMPORTANT: In the next step, before you install the Home Center Software, make sure you disconnect the USB cable. Then, connect the USB cable when the software installation instructions tell you to do so.

      2. Upgrade the software and firmware for your printer:

    Jul 17, 2009 | Kodak EASYSHARE 5300 All-In-One InkJet...

    1 Answer

    Kodak aio printer 5300/software problem


    Greetings Jackie,

    Sounds like you have a failed .netframework installation. This is a Microsoft feature, but is delivered during installation of Kodak software as well. To fix this, do the following.

    1. Open the Control Panel.
    2. Double-click Add / Remove Programs (Windows XP only).
    3. Select Microsoft .NET Framework 2.0.
      IMPORTANT: If other versions of Microsoft .NET Framework are listed, do not perform this operation on those other versions. Follow this procedure ONLY for Microsoft .NET Framework 2.0.
    4. Click Change / Remove.
    5. Select Repair, and click Next.
    NOTE: A progress bar shows the repair progress.
    6. After the repair is complete, make sure the Restart the computer check box is selected, and click Finish.
    7. After the computer restarts, start the KODAK AiO Home Center software.
    IMPORTANT: If the KODAK AiO Home Center software fails to start or continues to display an error message, completely uninstall Microsoft .NET Framework 2.0 and do a clean reinstall KODAK AiO Home Center software. The Microsoft .NET Framework 2.0 will also be reinstalled with the KODAK AiO Home Center software.
      1. Follow steps 1 - 4 above.

      2. Select Uninstall, and click Next.
        IMPORTANT: Uninstall ONLY Microsoft .NET Framework 2.0. If other versions of Microsoft .NET Framework are listed, do not uninstall them.
      3. Restart the computer.

      4. Perform a clean re-installation of the KODAK AiO Home Center software:
        a. Disconnect all USB devices from the computer, including the Kodak EasyShare all-in-one printer.
        NOTE: Do not disconnect your mouse or keyboard.
        b. Uninstall the Kodak EasyShare 5000 series all-in-one software:
          i. In the Control Panel, select Add or Remove Programs (Windows XP).
          ii. Select one of the following software programs from the list of currently installed programs, depending on which one appears in your list:
            • Kodak EasyShare software
            • Kodak all-in-one printer software
            • Kodak EasyShare 5000 series all-in-one software
          iii. Click Change or Remove (Windows XP).
          iv. When the Install Wizard appears, click Next.
          v. Depending on the issue(s) you are experiencing, do the following:
            • If you are experiencing errors with the Kodak EasyShare software, such as a Tricode, in addition to errors with the KODAK AiO Home Center software, select Remove, click Next, and follow the on-screen instructions for removing the software.
            • If you are not experiencing errors with Kodak EasyShare software, select Modify to uninstall only KODAK AiO Home Center software, and click Next.
          vi In the Custom Setup window, select Remove from the drop-down menu for the Kodak All-in-One Printer, and click Next.
          vii. In the Ready to remove the program window, click Next.
          viii. In the Uninstall Complete window, click Continue.
          ix. Restart the computer.
        c. Delete the files and folders that can interfere with the installation:
          • Printer folder in C:\Program Files\Kodak
          • Both the Eastman Kodak Company and KDS_Kodak folders in C:\Documents and Settings\All Users\Application Data
          • Kodak 5000 Series AiO folder in C:\Documents and Settings\All Users\Application Data\Kodak
          • Printer folder in C:\Documents and Settings\All Users\Application Data\Kodak\EasyShareSetup
        d. Run Disk Cleanup.
          i. Open My Computer.
          ii. Right-click Local Disk (C:) and select Properties.
          iii. Click the Disk Cleanup button.
          iv. When the Disk Cleanup for (C:) window appears, select the Temporary Internet Files, Recycle Bin, and Temporary Files check boxes.
          v. Click OK , then click Yes to delete all files and begin the Disk Cleanup.
          vi. When the Disk Cleanup is finished, click OK in the Local Disk (C:) Properties window.

        e. Shut down all background applications.
          i. Select Start > Run.
          ii. Type msconfig in the Open field, and click OK.
          iii. Select the Startup tab.
            IMPORTANT: If not all the applications in the Startup Items list are selected, write down which applications are selected so you know which ones to turn on again later.
          iv. Click Disable All , then click OK .
          v. When prompted, restart the computer.
        f. After the computer restarts, insert the KODAK EASYSHARE 5000 Series All-in-One Software CD into the computer CD drive to begin the installation.

        g. During the installation process, when prompted, select to search for an updated version of the software on the Kodak Web site and install the updated version.

        h. Before restarting the computer again, turn on the background applications.
          i. Select Start > Run.
          ii. Type msconfig in the Open field and click OK.
          iii. Select the Startup tab.
          iv. Under Startup Items:
            - If only some items were originally selected, select the check box in front of the items that you noted in Step e-iii.
            - If all background items were originally selected, click Enable All, and click OK.

        i. Restart the computer.
        Once restarted, you should be OK.If not call our 800 421 6699 and they will help further.
        Best Regards,
        Ron Baird - the friendly Kodak guy

    Sep 18, 2008 | Kodak EASYSHARE 5300 All-In-One InkJet...

    1 Answer

    Disconnected a lot!


    Restart your computer. The AiO software will show "connected" on the main window, and you will be able to scan, corpy, etc. Once you close (x out) of the AiO software, then open it up again, the "disconnected" error shows up. The only way to use the AiO software once again is to (you guessed it) RESTART the computer. George Elvidge in NS

    Aug 22, 2008 | Kodak EASYSHARE 5500 All-In-One InkJet...

    1 Answer

    Black lines in display and printer will not turn off with on/off button


    If your printer does not function properly, or communication error messages appear when using your printer, you can remove and reinstall the printer software.
    1. Click Start®Programs or All Programs®Dell Printers®Dell AIO Printer 946.

    2. Select Uninstall Dell AIO Printer 946.

    3. Follow the instructions on the computer screen.

    4. Restart your computer.

    5. Insert the Drivers and Utilities CD, and then follow the instructions on the screen.

    If the installation screen does not appear:
      1. In Windows XP, click Start®My Computer.

    In Windows 2000, double-click My Computer from your desktop.
      1. Double-click the CD-ROM drive icon, and then double-click setup.exe.

      2. When the printer software installation screen appears, click Personal Installation or Network Installation.

      3. Follow the instructions on your screen to complete the installation.


        If the problem continues, the printer needs to be serviced.

    Aug 09, 2008 | Dell 946 All-In-One InkJet Printer

    1 Answer

    Kodak EasyShare 5300


    Sorry to hear about your trouble. Since I am not sure of the details, let me offer a long review and suggestion. It may work for you, especially if the AiO software is not installing correctly.

    If the KODAK AiO Home Center software fails to start or an error message appears, there may be a problem with the Microsoft .Net Framework 2.0 installation. To resolve this condition:

    1. Open the Control Panel.
    2. Double-click Add / Remove Programs (for Windows XP) or Programs and Features (for Windows Vista).
    3. Select Microsoft .NET Framework 2.0.

    IMPORTANT: If other versions of Microsoft .NET Framework are listed, do not perform this operation on those other versions. Follow this procedure ONLY for Microsoft .NET Framework 2.0.

    4. Click Change / Remove (for Windows XP) or Uninstall (for Windows Vista).

    5. Select Repair, and click Next.
    NOTE: A progress bar shows the repair progress.

    6. After the repair is complete, make sure the Restart the computer check box is selected, and click Finish.

    7. After the computer restarts, start the KODAK AiO Home Center software.

    IMPORTANT: If the KODAK AiO Home Center software fails to start or continues to display an error message, completely uninstall Microsoft .NET Framework 2.0 and do a clean reinstall KODAK AiO Home Center software. The Microsoft .NET Framework 2.0 will also be reinstalled with the KODAK AiO Home Center software.

    1. Follow steps 1 - 4 above.

    2. Select Uninstall, and click Next.
    IMPORTANT: Uninstall ONLY Microsoft .NET Framework 2.0. If other versions of Microsoft .NET Framework are listed, do not uninstall them.

    3. Restart the computer.

    4. Perform a clean re-installation of the KODAK AiO Home Center software:

    a. Disconnect all USB devices from the computer, including the Kodak EasyShare all-in-one printer.
    NOTE: Do not disconnect your mouse or keyboard.
    b. Uninstall the Kodak EasyShare 5000 series all-in-one software:

    1. In the Control Panel, select Add or Remove Programs (Windows XP) or Program and Features (Windows Vista).
    2. Select one of the following software programs from the list of currently installed programs, depending on which one appears in your list:

    Kodak EasyShare software
    Kodak all-in-one printer software
    Kodak EasyShare 5000 series all-in-one software

    3. Click Change or Remove (Windows XP) or Uninstall (Windows Vista).
    4. When the Install Wizard appears, click Next.
    5. Depending on the issue(s) you are experiencing, do the following:

    - If you are experiencing errors with the Kodak EasyShare software, such as a Tricode, in addition to errors with the KODAK AiO Home Center software, select Remove, click Next, and follow the on-screen instructions for removing the software.
    - If you are not experiencing errors with Kodak EasyShare software, select Modify to uninstall only KODAK AiO Home Center software, and click Next.

    6 In the Custom Setup window, select Remove from the drop-down menu for the Kodak All-in-One Printer, and click Next.
    vii. In the Ready to remove the program window, click Next.
    viii. In the Uninstall Complete window, click Continue.
    ix. Restart the computer.

    c. Delete the files and folders that can interfere with the installation.

    For Windows XP, delete:
    i. Printer folder in C:\Program Files\Kodak
    ii. Both the Eastman Kodak Company and KDS_Kodak folders in C:\Documents and Settings\All Users\Application Data
    iii. Kodak 5000 Series AiO folder in C:\Documents and Settings\All Users\Application Data\Kodak
    iv. Printer folder in C:\Documents and Settings\All Users\Application Data\Kodak\EasyShareSetup

    For Windows Vista, delete:
    i. Printer folder in C:\Program Files\Kodak
    ii. Eastman Kodak Company folder in C:\ProgramData
    iii. Eastman Kodak Company folder(s) in C:\Users\your name\AppData\Local

    d. Run Disk Cleanup.

    i. Open My Computer.
    ii. Right-click Local Disk (C:) and select Properties.
    iii. Click the Disk Cleanup button.
    iv. When the Disk Cleanup for (C:) window appears, select the Temporary Internet Files, Recycle Bin, and Temporary Files check boxes.
    v. Click OK , then click Yes to delete all files and begin the Disk Cleanup.
    vi. When the Disk Cleanup is finished, click OK in the Local Disk (C:) Properties window.

    e. Shut down all background applications.

    i. Select Start > Run.
    ii. Type msconfig in the Open field, and click OK.
    iii. Select the Startup tab.

    IMPORTANT: If not all the applications in the Startup Items list are selected, write down which applications are selected so you know which ones to turn on again later.

    iv. Click Disable All , then click OK .
    v. When prompted, restart the computer.

    f. After the computer restarts, insert the KODAK EASYSHARE 5000 Series All-in-One Software CD into the computer CD drive to begin the installation.

    g. During the installation process, when prompted, select to search for an updated version of the software on the Kodak Web site and install the updated version.

    h. Before restarting the computer again, turn on the background applications.

    i. Select Start > Run.
    ii. Type msconfig in the Open field and click OK.
    iii. Select the Startup tab.
    iv. Under Startup Items:

    - If only some items were originally selected, select the check box in front of the items that you noted in Step e-iii.
    - If all background items were originally selected, click Enable All, and click OK.

    i. Restart the computer.

    Jan 31, 2008 | Kodak EASYSHARE 5300 All-In-One InkJet...

    5 Answers

    Home Center will not open...Can't scan


    I needed to reload my AiO Home Center software and no one seemed to have the correct procedure. Maybe if you remove & reinstall yours it will resolve your problem. This procedure worked for me on my XP-machine:
    1. got to Control Panel/Printers&Faxes and delete the printer
    2. go to your Hardware/Device Manager/Universal Serial Bus Controllers, right-click on USB Composite Device and select Uninstall
    3. go to Control Panel/Add/Remove Software and remove the EasyShare software
    4. disconnect the cables from the Printer
    5. download from Kodak.com the program "install_aio.exe"; run the program
    (I selected only AiO+EasyShare+Software Updater to load)
    6. followed the prompts after the sw installed to reconnect the Printer cables
    7. rebooted

    WORKED for ME !

    Jan 13, 2008 | Kodak EASYSHARE 5300 All-In-One InkJet...

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