Question about RCA 25414RE3 Corded Phone

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I have a 4 line RCA 25414RE3-A. ... We have just had a lightning strike to a tree outside (but not to the house)and since then the phone has had no display and won't dial. I have checked the phone system and it tests out. The screen is blank. Lines 3 & 4 are both lit up all the time in red. When I push any of the lines (listening on speaker phone) I hear a dial tone for about 3 seconds and then a busy signal (Lines 3 & 4 are red constantly and 1 & 2 are green when I push the buttons). Is this phone dead & gone or can it be rebooted??? ... Thanks. ... Jeremy

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  • jeremytho685 Jun 27, 2009

    Hi ... I did a hard reset and the situation is exactly the same ... Next idea??? ... Jeremy

  • jeremytho685 Jun 27, 2009

    No change after the hard reset ... You think network problem??? ... What does that mean specifically ... The phone lines work (I tested all of them at source) ... the power into the phone is good ... What's left that isn't a phone problem? ... Can a dead phone be fixed? ... J

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Hello there Jeremy,

The phone is not completely dead but unfortunately it can't be "rebooted" or "reset" without a little bit of hardware repair. The good news is that this is that it could be much less than a new phone, or could be covered under some type of warranty.

Also, if you had the phone line going through a surge protector most of the time the surge protector manufacturer will replace the phone for free. If this is your situation please call the manufacturer of the surge protector first. If this is not the situation I would suggest in the future you always run your phone lines through a surge protector of some sort. Most people don't realize but most surges actually come through the phone lines more-so than the power lines.

The screen being blank is the biggest indicator to me that there is probably a serious problem.

To verify I would call RCA phone support at 1.800.511.3180. I just gave them a call and someone actually answered within 30 seconds of it ringing (a live person!). They can confirm whether or not it can be easily repaired from your end.

Hope this is helpful!

Thanks for your time,

Tim


Posted on Jun 27, 2009

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Network problem........

Posted on Jun 27, 2009

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To resolve, you must hard reset the phone as follows:
1. unplug power cord, unplug phone cord, remove all batteries.
2. Leave disconnected in this state for at least 10 minutes.
3. Now reconnect in following order: reinstalling batteries, reattach the phone cord followed by plugging in the power cord.
4. This restores the phone to the original settings. You will lose items in memory, but the phone dial function should be restored. This was recommended by customer service and resolved my issue which sounds identical to yours. You can now proceed with resetting up your phone as desired.

Posted on Jun 26, 2009

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