Question about Epson Stylus Photo 950 InkJet Printer

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"Ink cartridges cannot be recognized" when using genuine Epson

Hello,

I've got a problem with my Epson Stylus Photo 950 printer, and hope someone here would be able to help me.

The Status Monitor says that the 2 black ink cartridges are empty and shall be replaced. So I replace them by 2 genuine Epson cartridges, according to standard procedure. I obtain an error message saying "Ink cartridges cannot be recognized".

Several times I try to pull out and set back the cartridges. No change, still the same error.

Next, I put back the two old (empty) cartridges. But now, Status Monitor, in stead of saying the cartridges are empty, tells me that "Ink cartridges cannot be recognized" (of course, the old cartridges were also genuine Epson).

There is a real problem here, and I don't know what to do. After all those manipulations the system now pretend that six out of the seven cartriges cannot be recognized.

Any idea ?

Best regards, and thanks a lot.
Steen Pedersen

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  • 526 Answers

I had this happen to me twice with two different people, it is highly possible that your black inks are defective, its also highly possible that one of the other inks are causing this error. take them all out, and put one and see what happens, do this one at a time until you see something screwey.

also possible, the contacts on the printhead are dirty or are pushed in.

also possible, bad printhead.

Posted on Jun 27, 2009

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Posted on Jan 02, 2017

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Full info on how to get out of this is on my site.

Please go to my website http://www.the-inkstore.co.uk . I have the latest version of SSC Service Utility to download directly onto your computer and instructions on how to use it, what to click on etc etc. Click any of the Epson links if you can't find it, everything you need to know will be there, including printer Firmware resetting which sorts out a multitude of problems.

The 'maintenance required' problem with Epson printers has absolutely nothing to do with which cartridges you are using, it is a built in page counter in your printer firmware, which has a different maximum amount for each Epson model. Don't listen to old wives tales and heresay, we are the experts and it's an Epson scam to cause a lot of people to pay for maintenance or throw their printers away.
I haven't found a model that can't be reset with the latest version of SSC Serve or the manual reset on my site.

For Epson RX500 users there is also a manual reset on my site, as the SSC Serve software won't do it for you.
When using the program & choosing your printer from the list, it may have a weird name with 'x' in the model number, this is because some configurations are for many models in a series. For example, the C46 will be listed as C4x as it is for the C42, C44 & C46 models.

I hope this helps all Epson users to overcome the Epson scam of page counting and locking out until you pay their dealers money for maintenance.

If you like what I've done for Epson users, please show your appreciation by spreading the word and perhaps buying your ink from my site.

Happy trouble free printing

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