Question about Washing Machines
Just had a coupler go out with a large load of clothes. I asked my wife over the phone to try to start the washer again so that I could diagnose the problem. The washer didn't do anything so I waited till the next day when I was home. Took off the outer housing and discovered the coupler sproket on motor side busted. I replaced the sproket and rubber grommet and put it back together confident that I had fixed the problem, wrong! The machine will fill up as usual, but will not agitate. It won't even make a sound except for the timer during the agitation cycle. When the timer goes to spin, the motor will take off and spin out the water just fine. Is there a fuse or relay that I may have blown asking my wife to start the machine again to troubleshout?
That sounds like a clutch problem - probably just worn and need replacement. Will definitely need to pull to find exact fault.
Posted on Nov 16, 2008
You have a problem with the motor coupling. Top-load washers use what's called a direct-drive system, meaning it does not use a belt but what's called a "motor coupling". I probably replace 5 a week because these little guys break because of 2 reasons that i've found.
1) The break mechanism is too dry and causing the basket to stop at a holt, which puts a lot of strain on the coupler.
2) They break because of over-loading. I don't think you're over-loading though because it was find for 5 straight years.
Good luck to you. The repair is kind of hard to do on your own for the first time, so I would call an authorized technician. It will run you anywhere between $90 to $120 at most.
Best of luck!
Posted on Jul 16, 2009
Yes, you have a direct drive coupling problem. Use this video to replace your part.
Posted on Aug 13, 2009
Testimonial: "Thank You! The diagnosis confirmation and repair video helped. There were some differences between my Washer and the repair video, but figured it out"
THIS IS A TYPICLE PROBLEM . BETWEEN THE MOTOR & THE TRANSMISSION THERE IS A COLLECTOR ASSEMBY (THREE PIECE
SET) REAL EASY TO GET TOO EASY TO FIX . ALSO COST EFFICENT
Posted on Sep 21, 2009
It appears your coupling has failed in this instance.
For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...
FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.
PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.
If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.
Anything too complicated or beyond your scope should be handled by a professional.
If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.
Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question
Posted on Sep 13, 2010
Tips for a great answer:
May 16, 2015 | Kenmore Washing Machines
Feb 26, 2014 | Kenmore series 90 Washer Motor 389248-
Apr 13, 2010 | Kenmore 15864/15862 Top Load Washer
Aug 13, 2009 | Kenmore Washing Machines
Jul 14, 2009 | Kenmore 22422 Top Load Washer
Mar 10, 2009 | Washing Machines
Dec 18, 2008 | GE WBSR3140DW Top Load Washer
Nov 29, 2008 | Kenmore 15864/15862 Top Load Washer
Sep 05, 2006 | Kenmore 22422 Top Load Washer
188 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: